Pacific Prime Foods

Initial Business Response / [redacted] (1000, 6, 2015/11/20) */ Very sorry, thought this was already taken care ofHer delivery person got real sick and I wasn't in touch with him much last weekThis will get taken care of ASAP Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/11/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) [redacted] called and said check would be in the mail

Initial Business Response / [redacted] (1000, 5, 2015/04/22) */ Offered to replace product with brand new full cases but the customer refusedOur exchange policy clearly states in bright red lettering in an all black paragraph we will "replace or exchange" "No refunds as product is not resalable"I will still gladly comply with our policy id the customer wishes to do so Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I realize that this business offered to replace the meat that I purchasedHowever, the quality of their meat is so bad that I'd rather not try a replacementThe amount of money involved is so small that I don't see why they don't want to reimburse meAs a side note, there are other people in my neighborhood who have purchased products from this company and they all say the same thing; the quality of the meat is poor, it's stringy, tough, and not really edible These guys advertise an A+ rating from the Revdex.comIt's essentially advertising and shouldn't be allowed on their brochureI just want my money back; simple as that Final Business Response / [redacted] (4000, 18, 2015/06/05) */ Please send me the customers address and I will send him a refund checkI have already responded with this same response and have not yet received the address to send the checkI believe the customer responded that my response was not acceptable? Final Consumer Response / [redacted] (2000, 20, 2015/06/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) Hi, This is the first I've heard of these guys offering to send me a refund for $but that's ok They can send a check for $to [redacted] , [redacted] XXXXX Thank you very much ***

Initial Business Response / [redacted] (1000, 6, 2015/09/14) */ We do have an A+ rating with the Revdex.com(http://www.Revdex.com.org/denver/business-reviews/meat-retail/pacific...⇄ Customer did not leave a message or phone numberIf they did I would have taken care of any issues immediatelyPlease have the customer provide me with their phone number Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/09/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I left a message on the numbers that actually workedMy number is XXX-XXX-XXXX(Please edit that out before making public) Thank You [redacted] Final Business Response / [redacted] (4000, 10, 2015/09/23) */ We have made many attempts at calling the number listed above(XXX-XXX-XXXX)There is no option to leave a message as the recording says that voicemail has not yet been set up

Initial Business Response / [redacted] (1000, 6, 2015/12/17) */ We DO have an A+ rating from the Revdex.com! [redacted] We DO have a web site [redacted] (having server problems at the moment beyond our control) Product has been picked up as agreed prior to customer making this complaintWe have VERY few complaints compared to the thousands and thousands of satisfied first time AND repeat customers

Initial Business Response /* (1000, 6, 2015/10/05) */
Customer will be contacted and taken care of
Initial Consumer Rebuttal /* (3000, 8, 2015/10/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is possible they will resolve my issue, but the response
as it stands is completely vagueI will wait to hear from them and then can decide if this matter has been settled appropriately
Final Business Response /* (4000, 10, 2015/10/14) */
Product was picked up on 10-13-Refund has been issued by check scheduled to be delivered by US mail on 10-20-We do have an A+ rating by the Denver Revdex.com
http://www.Revdex.com.org/denver/business-reviews/meat-retail/pacific-prime-food...⇄ /> Final Consumer Response /* (2000, 12, 2015/10/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Company did collect merchandise as noted, and I am awaiting the refundShould the refund not arrive, then I will reopen this caseOtherwise I consider it settled
Regarding the Revdex.com rating, that information did not appear when I accessed the Revdex.com site initiallyI appreciate the company providing the appropriate link

Initial Business Response /* (1000, 6, 2015/11/20) */
Very sorry, thought this was already taken care of. Her delivery person got real sick and I wasn't in touch with him much last week. This will get taken care of ASAP.
Initial Consumer Rebuttal /* (2000, 8, 2015/11/24) */
(The consumer...

indicated he/she ACCEPTED the response from the business.)
[redacted] called and said check would be in the mail

Initial Business Response /* (1000, 6, 2015/09/14) */
We do have an A+ rating with the Revdex.com. (http://www.Revdex.com.org/denver/business-reviews/meat-retail/pacific-prime-foo...⇄ Customer did not leave a message or phone number. If they did I would have taken care of any issues...

immediately. Please have the customer provide me with their phone number.
Initial Consumer Rebuttal /* (3000, 8, 2015/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I left a message on the 2 numbers that actually worked. My number is XXX-XXX-XXXX. (Please edit that out before making public).
Thank You
[redacted]
Final Business Response /* (4000, 10, 2015/09/23) */
We have made many attempts at calling the number listed above(XXX-XXX-XXXX). There is no option to leave a message as the recording says that voicemail has not yet been set up.

Initial Business Response /* (1000, 6, 2015/12/17) */
We DO have an A+ rating from the Revdex.com!
[redacted]
We DO have a web site [redacted](having server problems at the moment beyond our control)....

Product has been picked up as agreed prior to customer making this complaint. We have VERY few complaints compared to the thousands and thousands of satisfied first time AND repeat customers.

Initial Business Response /* (1000, 5, 2015/04/22) */
Offered to replace product with brand new full cases but the customer refused. Our exchange policy clearly states in bright red lettering in an all black paragraph we will "replace or exchange" "No refunds as product is not resalable". I will...

still gladly comply with our policy id the customer wishes to do so.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I realize that this business offered to replace the meat that I purchased. However, the quality of their meat is so bad that I'd rather not try a replacement. The amount of money involved is so small that I don't see why they don't want to reimburse me. As a side note, there are other people in my neighborhood who have purchased products from this company and they all say the same thing; the quality of the meat is poor, it's stringy, tough, and not really edible . These guys advertise an A+ rating from the Revdex.com. It's essentially false advertising and shouldn't be allowed on their brochure. I just want my money back; simple as that.
Final Business Response /* (4000, 18, 2015/06/05) */
Please send me the customers address and I will send him a refund check. I have already responded with this same response and have not yet received the address to send the check. I believe the customer responded that my response was not acceptable?
Final Consumer Response /* (2000, 20, 2015/06/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Hi,
This is the first I've heard of these guys offering to send me a refund for $145.00 but that's ok.
They can send a check for $145.00 to [redacted] XXXXX.
Thank you very much.
[redacted]