Pacific Rim Property Management

I apologize that I am just now receiving/replying to this complaint I have been out of town in training the past weeks I have printed this complaint out and will use it as a training device with all drivers IF my drivers spoke in an unprofessional manner, I do not condone this behavior I will make sure that they are disciplined accordinglyAs far as doing their jobs, they did exactly what their dispatcher instructed them to do, as far as removing these vehicles that were illegally parked I have spoken to all parties (drivers, my office manager, [redacted] ) to receive the details of what happened We received a call from Cat Customers (my client) who had "Illegal Parking" "Towing Enforced" Private Property signs posted outside his business, stating that two cars were parked in his stalls, and he wanted them removed We sent two trucks to remove these cars At the time the owners came out of an entirely different business, the cars were already lifted and straps were being placed on their tires The owners of the vehicles were informed that they were parked illegally Our credit card machine was not communicating with the hub in Houston, so the owners were told they had to pay cash and a drop fee My drivers allowed them to go get money and return My drivers could have towed these vehicles to our yard and it would have cost much more for the customer to retrieve their vehicles, but instead my drivers waited there for the owners to return I do apologize that the wife has medical is***s and had to wait a short while This is not something we can control, nor can we control the Texas weather We have a signed contract with MANY businesses, who have only limited parking spaces, and do not want anyone other than their customers parking in themUnfortunately this happens more often then people realize We post "Private Property" signs, which are designed by TDLR regulations so that they are very visible We also follow all "Rules and Regulations" set forth by TDLR Again, I do apologize if these drivers were unprofessional in any way, and I can guarantee that they will receive further training on how to speak to a customer If you have any further questions you may contact me directly at [redacted] or via email at [redacted]

I apologize that I am just now receiving/replying to this complaint. I have been out of town in training the past weeks. I have printed this complaint out and will use it as a training device with all drivers. IF my drivers spoke in an unprofessional manner, I do not condone
this behavior. I will make sure that they are disciplined accordingly. As far as doing their jobs, they did exactly what their dispatcher instructed them to do, as far as removing these vehicles that were illegally parked I have spoken to all parties (drivers, my office manager, *** ***) to receive the details of what happened. We received a call from Cat Customers (my client) who had "Illegal Parking" "Towing Enforced" Private Property signs posted outside his business, stating that two cars were parked in his stalls, and he wanted them removed. We sent two trucks to remove these cars. At the time the owners came out of an entirely different business, the cars were already lifted and straps were being placed on their tires. The owners of the vehicles were informed that they were parked illegally. Our credit card machine was not communicating with the hub in Houston, so the owners were told they had to pay cash and a drop fee. My drivers allowed them to go get money and return. My drivers could have towed these vehicles to our yard and it would have cost much more for the customer to retrieve their vehicles, but instead my drivers waited there for the owners to return. I do apologize that the wife has medical is***s and had to wait a short while. This is not something we can control, nor can we control the Texas weather. We have a signed contract with MANY businesses, who have only limited parking spaces, and do not want anyone other than their customers parking in themUnfortunately this happens more often then people realize. We post "Private Property" signs, which are designed by TDLR regulations so that they are very visible. We also follow all "Rules and Regulations" set forth by TDLR. Again, I do apologize if these drivers were unprofessional in any way, and I can guarantee that they will receive further training on how to speak to a customer. If you have any further questions you may contact me directly at *** or via email at ***

Horrible customer service at this management companyThey treat tenants as lower beings and attempt to keep any and all security deposits without valid reasonsOnly through threats of lawsuit do they fold and rightfully return deposits