Pacific Self Storage

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Good afternoon, I have reached out to the phone number that Mr [redacted] has on the complaint and left him a VoiceMail message - with my Direct Line [redacted] - so we may discuss a resolution to his complaint It is the same number I used to connect with him on Monday, and I am hoping to hear back from him today or tomorrow so we may resolve this issue! If I do not hear back, I will try again tomorrow morning and afternoon to reach him - and will copy the Revdex.com on any conversations or resolutionsThank you, Robb M [redacted] Hotel Director

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

6/10/16 I received the complaint from the Revdex.com on 6/9, and attempted to contact the guest that afternoon, but could only get Voicemail on several different phone numbers. I called the number indicated by Mr*** as an evening contact number again on the afternoon of 6/and was able
to reach him. We discussed the positives and negatives of his recent stay, and it was a comfortable conversation. I certainly sympathized with him on the unexpected noise issues from the pool parties on both Saturday and Sunday, and I subsequently offered him a choice of two resolutions - a Gift Certificate for a future two-night stay in an Executive King room (w/balcony), or a reversal of his room charges for both nights, including the upgrade charges for the change in room type at check-in; Mr*** chose the latter. We explained to him that a review of the transaction log showed the original booking was for a Deluxe King room (none have balconies), and that is why the desk agent offered to upgrade him to a room with a balcony for an upgrade fee.Mr*** has agreed to scan and email a copy of his credit card statement showing what he paid Expedia (Hotels.com) for the two-night reservation, and I will credit his account for that amount as well as the $plus tax upgrade fee he paid. He indicated he will forward that to me on 6/- and the Front Desk management team will at that time process the agreed upon reversal to his VISA account.I believe both Mr*** and myself will then consider this to be a closed matter, and he told me he and his wife would love to return for the restaurants and entertainment here in the future!

Mr and Mrs ***I am checking back on your complaint about the *** *** *oncert being cancelled. As a refresher, you submitted your complaint against TS Resort and we had nothing to do with that show. That show was scheduled to take place downtown at the *** *** Arena. We have no operational relationship with the Phoenix Suns other than we purchased the naming rights to their Arena to gain marketing exposure. I contacted the *** *** on your behalf to get you the correct person to deal with your matter and I responded with that information to this Revdex.com communication system, and I sent it a second time to your personal yahoo account s*I have not heard from you and I would like to know that you received it so we can request the Revdex.com to correct and resolve this complaint against TS Resort. I have copied my email below for your convenience. Please notify the Revdex.com to close this matter as it relates to TS Resort, and I hope you were able to come to a resolution with the team over at the Suns Arena.Thank you.Mike P***From: *** ** *** Sent: Friday, November 03, 12:PM To: *** Subject: Revdex.com complaint regarding *** *** *oncert *** *** *** I just read your 2nd message to the Revdex.com regarding your complaint involving *** *** ticketsIn your response you indicated you did not get the contact information that I provided so I copied my response and I am sending it to you through your yahoo emailI trust this way you should get the entire message. Here is the contact info I received from the Suns:Trent D***Guest Services SupervisorE-Mail* ***Phone: (602) 379-2061 Once again I hope you are able to resolve matter and I would be grateful if you would correct this report with the Revdex.com so it does not reflect poorly on our Resort.Best wishes.Mike

Good afternoon! I have spoken with both the bride and groom together earlier this week, and after a review of their complaint, they repeatedly stated they had emails that backed up their claim that the Sales Manager in question (***) had made an offer for a rate for a suite that matched the
standard room rate they had contracted for ($149). As I had a copy of the contract in front of me while we were speaking, I noticed that she had signed the contract with the standard room ($149) and suite ($400) pricing only days earlier, and I asked her why, if she felt the contract was incorrect, she had signed it with erroneous information on it? She replied that she was getting married in two weeks, she had many remaining duties to take care of, and she was hoping it would be straightened out later. Having been involved with many weddings in my years in hotels, I accepted that as an honest and reasonable answer!I asked that they send me all of their email correspondence, which they did. While reviewing it, I never saw where it stated the rate would match, but by the way it was worded in one particular email, I coud certainly understand how someone not well-versed in hotel contracts could mistakenly misunderstand what was said. When combined with emails where *** apologized for her mistake(s), it seemed apparent that both the bride and groom walked away from one of their earlier conversations honestly believing they were getting a great deal on the suite due to the number of rooms they would be occupying during their wedding weekend.I spoke with the bride (*** ***) on the phone yesterday, and assured her that I would be making some changes to her agreement with the resort; notably I would change the rate for the 2-Bay Suite from $to $149, and would additionally extend the use of the suite for a third night, also at the $rate. I have asked *** to provide an addendum to the present contract for ***'s signature reflecting those changes, which she scan and email to ***. The changes have been made in our system already, and after speaking with *** last evening, I believe this situation to be resolved to their satisfaction

Good afternoon, I have reached out to the phone number that Mr. [redacted] has on the complaint and left him a VoiceMail message - with my Direct Line [redacted] - so we may discuss a resolution to his complaint.  It is the same number I used to connect with him on Monday, and I am hoping...

to hear back from him today or tomorrow so we may resolve this issue!  If I do not hear back, I will try again tomorrow morning and afternoon to reach him - and will copy the Revdex.com on any conversations or resolutions. Thank you, Robb M[redacted]Hotel Director

Communicated directly with guest and resolved to guests satisfaction.

Dear Mr. [redacted] I reviewed your complaint but unfortunately you have reached the wrong party.  The show you are referencing was to be held at the Talking Stick Resort ARENA which is downtown in Phoenix.  Your complaint was placed with the Resort (of the same name) which is in...

Scottsdale.  The Talking Stick Resort in Scottsdale is not affiliated with the Arena downtown other than we purchased the rights to put our name on the building.  The TSR Arena in downtown Phoenix is owned and operated by the Phoenix Suns.  I understand how confusing this is so I took the liberty of reaching out to them to get a contact for you and it is listed below.  I hope you are able to get your problem resolved and we hope to see you in Scottsdale sometime soon! Trent D[redacted] Guest Services Supervisor [redacted] Phone: [redacted]   Sincerely, Mike P[redacted] Director Operations Talking Stick Resort Tell us why here...

The e-mail sent from Talking Stick Resort indicated that they were providing a name and number of the responsible party(s).  The name and numbers did not appear in the e-mail that you forwarded to me.  I need those names and numbers in order to proceed with this complaint.