Pacific Stone Designs

A full slab of granite was to be split between two separate jobsThe first job went finePacific Stone Designs (PSD) sent out their representative to measure for the second jobI was told fabrication typically takes 7-business daysAfter not hearing anything from PSD on the 10th business day, I took it upon myself to call and inquire about the status of the jobIt was at this point I was finally informed the slab of granite had been destroyed while moving itIf I had not called, how much longer would it have taken PSD to inform me they had destroyed our granite? I arranged to meet with PSD at their location where they offered two different remnant pieces of similar granite to complete the jobPSD offered to have letters of the family name cut out of the granite and to also apply a higher quality sealant to the graniteIt took another business days to fabricate and deliver the granite for installationThe countertops came out fine; however, the letters did notA portion of one of the letters had broken offI confronted PSD about why they failed to deliver what they had promisedIt was at this point that PSD took on a very different tone of dealing with mePSD tried to deny any responsibility for destroying the granite we had purchased or the broken family letters, stating that "accidents" happenPSD also did not apply the higher quality sealant to the granite as had been promised, stating that this would void the warranty offered by the supplier of the graniteWhy would PSD's own production manager offer to apply this sealant knowing it would void the warranty unless he never had any intention of applying it and only offered to do so as a way to try and appease me and send me on my way? I finally received the family letters cut out of quartz instead of granite after another week delayThere was no offer of any kind of compensation for the loss of our original granite or the added delay in deliveryI found dealing with PSD to be completely unprofessionalAny company that lies to you, misleads you, and denies responsibility for their own actions is not a company that is worth dealing withI would never do business with PSD again