Pacific Storage Company

I talked to [redacted] the driver and they padded all the furniture on move day Me [redacted] elected to take basic Valuation so he goods are covered @per lb and he was sent a claim notice No damage was noted on move day

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Check #*** in the amount of $was mailed to the customer last week. She should be receiving it any day now. Please let me know if you need anything else from me. Thank you

As you can see from the attachment there was nothing noted as damaged on the customer service report that was signed by the customer

I am rejecting this response because:The statement that Steve provided is...

not true.  The movers did not use blankets to protect myfurniture when taking my dresser and chest downstairs on the dolly.  When the movers brought up the furniture onthe dolly at my new place, once again there were no blankets protecting thefurniture.

I talked to [redacted] the driver and they padded all the furniture on move day . Me [redacted] elected to take basic Valuation so he goods are covered @.60 per lb and he was sent a claim notice No damage was noted on move day

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: 12/02/13, Pacific Storages Relocation Consultant, gave us a Not To Exceed Bid for furniture moving within home with 4 movers during a carpet installation project with insurance in the amount of $1702. The move was to include Masonite to protect the existing floors. On 12/26, Pacific Storage telephoned to advise the movers would report to home 8:30 9:00 a.m. on 12/27 We coordinated the start time with the installers. On 12/27, the movers arrived at 7:50 a.m. starting their billable time clock. The carpet installers arrived at 9:00. The 4 movers did not bring any Masonite and used filthy padding to cover existing flooring. One of the pads had grease on it. 1 of the 4 movers spent the day sitting in his truck outside the home. At the end of the day, the 4th mover demanded additional payment for the move over and above the quoted $1702. Cleanup for us was great given the filthy pads and grease stains. When we contested the overage and non-work of the 4th mover to Pacific Storage, we were told to submit it on the insurance claim form. 3/17 we sent in our insurance claim form for items damaged and for the overage amounts. Pacific Storage has ignored the insurance claim and not processed it. We have made repeated telephone calls to no avail. Using the Revdex.com seems like the next option for homeowners.Desired Settlement: 1.Processing of the insurance claim form for the damaged items during the move, with payment based upon the adjusters report;2.Reimbursement of $242 which exceeded the Not To Exceed Bid of $1702;3.Reimbursement of the cost of the 4th mover who did not perform work, 8 hours x $42 per hour for a total of $336; and,4.Reimbursement for our time, effort and stress caused by Pacific Storage ignoring our complaints and insurance claim.

Business

Response:

I have a copy of the estimate that shows the insurance was sold at $.60 per lb at no cost. The Customer Service report that was filled by out driver and Mr. [redacted] at the end of the move states that there was no damage noted. On a prior phone call with Deb I told her that would come inspect the damage and she refused. Talking to the crew the whole job was performed under the supervision of the [redacted]'s and if there was damage they would have claimed it on the Customer Service Report. As for the estimate I informed Mrs. [redacted] we would refund her the $242.00 collected over the estimate but I could not deduct the cost of the forth man as nothing was noted at the time of the move. As for the floor we used pads as no equipment was used in the house therefore we did not need Masonite and nothing was mentioned about dirty pads

Consumer

Response:

I am rejecting, in part, this response by the business because: It is not accurate, nor complete. The driver required Mr. [redacted] to sign all documentation he presented to Mr. [redacted], noting at the time that everyone was "on the clock" so Mr. [redacted] should hurry and sign the documentation. It was only after everyone departed, on closer examination and inspection, that the damage was noted. The document signed stated, "no visible damage noted". At no time did the business offer to come inspect the damage as is the customary practice with a move damage claim. The business at no time offered to reimburse us for $242 which is only part of the amount collected over the estimate. Attached is a letter from the business dated May 2, 2014 which denies the claim and makes no mention of the overcharges of which we also complained to the business. As noted in the business' response to the Revdex.com, the contract provides the insurance coverage was .60 per pound at no additional charge (see the initials JSB beside the choice of insurance), yet the driver collected an additional $150 as noted in the amount summary column (see the signed contract attached, ). The business owes us a refund of $150 plus the $242 for the costs which exceeded the "not to exceed charges bid of $1552", totaling $392 ($1944 minus 1552 = $392). The Not to Exceed Charges bid is also attached. We will consider the matter resolved when we receive $392.

Business

Response:

We have sent a release letter to the customer. Once that letter is signed and returned, we will go ahead and refund the $392.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that the offered resolution is satisfactory. The matterand our complaint remains open and unresolved until the business actually sends us the release letter which they reference in their response to the Revdex.com and fulfill their promise to refund the $392 upon their receipt of the executed letter of release.

My wife and I will await the letter of release which the business claims to have mailed to us.

In the alternative, the business could also provide you with a copy of the letter of release which the Revdex.com could transmit to us electronically, to expedite the refund process.

Hopefully the business has included a name and full address so the executed release may be returned by U.S. Mail and received and processed by the business in a timely manner.

Consumer

Response:

I am rejecting this response because:

The business has stated in its response that it has mailed the customer a letter of release which must be excuted then returned to the business for the refund of the $392.

We have not yet received a letter of release from the business.

We request the complaint remain open pending our receipt of the $392. The business could have easily submitted a letter of release to the Revdex.com with its response which would have then been transmitted to us by the Revdex.com, but the business did not do so. Likewise we could then execute the letter of release and both mailed the letter to the business and upload the executed letter to the Revdex.com for transmittal to the business. There is no specificity as to how long the business will require upon its receipt of the executed letter of release to pay the refund of $392. We request payment to be received by us within 7 calendar days of the business' receipt of the executed letter of release.

For the above stated reasons, we reject the business's response at this time.

Review: I hired Pacific Storage Company for a household move from Pinole, California, to Roseville, California. On the day of the move I placed my KitchenAid Stand Mixer in the garage because I was going to take it in my car to keep it from being damaged. One of the movers stated he would take it, placed it in their moving box, and placed it in the moving van. After the move and several days after all the boxes had been unpacked, the mixer was not among the items. I called the company and they asked their drivers about the mixer and they stated that the van was empty when they left. I submitted a claim for $250.00 on August 21, 2014. It took several weeks to hear from the company. They offered me $15.60 to settle my claim, which I refused.Desired Settlement: I want them to replace the KitchenAid Classic 4.5 qt Stand Mixer that was stolen.

Business

Response:

Check #[redacted] in the amount of $250.00 was mailed to the customer last week. She should be receiving it any day now. Please let me know if you need anything else from me. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: On March 28, 2015 Pacific Storage help me move from Sacramento to Rocklin. It was noticed during the loading and unloading of the truck that the movers were not using blankets to protect the furniture. The driver did acknowledge damage to my side of the bed and informed me that the organization would fix their mistake. After the movers left it was than noticed that fresh scratches appeared on the night stand and dresser.On Friday April 3rd I reported the damage to Cara De Clusin and the claim form was returned on May 3rd (Claim Number [redacted]). Since returning the claim form no one with Pacific Storage has acknowledged receiving the claim. An email was sent on May 11th to confirm that the claim had been received and still no response. Your organization also charged my credit card twice for the move on the weekend of March 27. The first time was on April 6th and the second time was on April 30th. I notified Cara immediately and was assured that the charge would not go through. The charge did occur and it look three business days to be credited back to my account.Desired Settlement: I would like Pacific Storage to send a furniture repair person to fix the damage side of my bed and also scratches on the dresser and night stand.

Business

Response:

I talked to [redacted] the driver and they padded all the furniture on move day . Me [redacted] elected to take basic Valuation so he goods are covered @.60 per lb and he was sent a claim notice No damage was noted on move day

Consumer

Response:

I am rejecting this response because:The statement that Steve provided is not true. The movers did not use blankets to protect myfurniture when taking my dresser and chest downstairs on the dolly. When the movers brought up the furniture onthe dolly at my new place, once again there were no blankets protecting thefurniture.

Business

Response:

As you can see from the attachment there was nothing noted as damaged on the customer service report that was signed by the customer.