Pacific Tire and Wheel of Rosedale, Inc.

I am rejecting this response because:
Pacific Wheel and Tire used a diagnostic tool for my check engine lightThey left the tool in my car which I returned to them after my car stopped runningI was told they performed the oil change and nothing came from the check engine light diagnostic toolI have attached pictures of too much oil being addedVW instructions continually warn that overfilling oil will cause damage to the vehicle

HI , I'M INCLUDING A COPY OF THE ORIGINAL WORK ORDER, ON THE SERVICE PROVIDED FOR THIS VEHICLE ON 3-27-2017.  THE CAR HAD THE CHECK ENGINE LIGHT ON AND WAS AWARE TO THE CUSTOMER , SHE THEN SAID THAT HER CHECK ENGINE LIGHT WAS ON AND NOT TO WORRY ABOUT IT THAT IT HAD BEEN ON FOR SEVERAL MONTHS....

SHE CAME IN THE NEXT DAY AND SAID THAT HER CAR WAS RUNNING RUFF WE THEN HAD OUR MECHANIC CHECK IT, AFTER THE CAR WAS PUT IN THE WORK AREA THE ENGINE TURNED OFF. OUR MECHANIC CONCLUDED THAT THERE WAS NO COMPRESSION ON THE ENGINE, WE GAVE HER A ROUGH ESTIMATE ON WHAT THE CAR NEEDED, SHE THEN REFUSED SERVICE, AND SHE HAD THE CAR TOWED AWAY.BASED ON YOUR LETTER THAT THE CAR WAS DAMAGED DUE TOO MUCH OIL, ENGINES WILL NOT STOP WORKING WITH THIS MATTER. WE HAVE RESEARCHED THIS PARTICULAR VEHICLE , YEAR, MAKE AND MODEL THAT IT HAS RECALLS TO THE ENGINE. ONE OF THE MAJOR PROBLEMS IS THE TIMING CHAIN, AT THIS POINT WE CANNOT SAY EXACTLY WHAT HAPPENED TO THE ENGINE UNLESS WE DO A FULL DIAGNOSTIC. IF YOU HAVE ANY FURTHER QUESTIONS PLEASE FEEL FREE TO CALL ME AT ANY TIME. [redacted] BUSINESS OR [redacted] CELL  [redacted]