Pacific Tool & Gauge Inc

I've spoken with Mr*** *** with regards to his complaint filed pertaining to bad customer service, product availability, charges on his credit card and delivery of productPTG has been in a major transition over the last to years, company expansion, updating internal technologies and
employee education on our vast catalog of productsWe know we have an internal issue with inventory being broadcasted on our website, it's not always accurate and we're working on fixing the glitch in our systemMr*** received his products and he was satisfied with how I corrected all the wrongs he faced dealing with PTG's customer servicePTG is not in business to scam people out of their hard earned money, we've grown and we're still growing because we provide custom products at wholesale costSometimes this may take a little longer than expected, but when it's all said and done you get more than what you paid forWe're spending ridiculous amounts of money on technologies in every department from the bottom all the way to the topSince I stepped in as accounts manager overseeing all of the major firearms industries cutting tool needs everything has improved beyond dramaticallyDave K*** wants everyone to know we strive to be the best and provide a perfect product every time, he wants nothing leaving the facility that is not perfectDave K*** is available for every customer if he or she would like to speak with him, Dave and I work directly togetherMr*** has my contact information and I informed him to contact me in the future for assistance with anything he may need
Shipped On: 01/24/2017 Tracking #: ***
Sincerely,
Stephen K***
Accounts Manager, Supply Chain Specialist
(541)826-Ext***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

In the documents attached you will see that we did not have an order to refund for an *** *** placed the order over the web in the name of *** *** as that was where he was sending the itemThe refund was wrote up under ***'s name but sat in a file as un-refundableWhen
contacting the number listed on the order *** stated that she did not know anyone named *** and would hang up the phone. Only after digging through the account set up on the web we were able to cross the email addresses and "link" the account as the sameThe order has been refunded and we have contacted *** *** to advise

The sales associate that was handling this refund is no longer with the company, we have tracked down all pertinent information and are processing the refund today. We have contacted the customer directly with this update as well

I wanted to reply that I am in receipt of my refund from PTG.  This closes my complaint.

I was never contacted by anyone from Paficic Tool and Gauge reference the refund. If the refund was authorized in early October as stated, I never received it until November 16th AFTER filing the complaint. Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

To whom it may concern,
I stephen K[redacted] an Assistant Account Manager here at Pacific Tool & Gauge have tried contacting this customer a few different times. I never was successful with getting in contact with Mr. [redacted] since I couldn't speak with Mr. [redacted] I went ahead and processed a...

refund back to his credit card back on October 2nd, 2015 for $39.98.
Sincerely,
Stephen K[redacted]
541-826-5808 Ext. [redacted]

I've spoken with Mr. [redacted] and I have resolved his dispute in the amount of $28.50. I already had this amount processed to be placed back on his credit card.  Sincerely, Stephen K[redacted]Accounts Manager

On the morning of November 4th I contacted the phone number listed on the notice from the Revdex.com. I don’t recall which employee was listed on the letter, I asked her to send me an email with the link to respond. I never received the email so I went ahead and processed the credit for [redacted]. I have...

attached a copy of the credit memo; please let me know if I need to submit anything else to have this negative mark rectified.
 
 
Thank you,
Stephen K[redacted]
Account Manager
541-826-5808 Ext. [redacted]
[redacted]@pacifictoolandgauge.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Dear [redacted] ,I was unaware of this issue; Heather at one time was the sales manager. I have spoken with our accounting department about this issue, it looks like Mr. [redacted] has two accounts in our system. That is one of the issues accounting is working on; accounting informed me that a...

credit of $604.99 will be issued back to Mr. [redacted] card on file today 9/28/15. Please let me know if we need to do anything else.Sincerely,Stephen K[redacted]Accounts Manager[redacted]

Dear [redacted],
 
I was made aware of Mr. [redacted] orders due to his email inquiries, to some of the sales members. Mr. [redacted] has ordered several times with us throughout the year and has been a customer of ours for five years or more. Our website clearly states all out of the...

country orders do not ship until complete; due to the cost of shipping. I’m looking over his account and I see two orders placed less than a month apart. Everything we produce is a custom product, it’s not something you can just go to the store and pick-up. We make top quality products. PTG’s website also states that out of the country customers can authorize a partial shipment but they must pay for that. It also states on the PTG website that all out of the country orders are to be paid for at the time of order processing.
 
Sincerely,
 
Stephen K[redacted]