Pacific Tradeworks

#“He decided to refuse us payment for a completed delivery”We did not “refuse” a paymentWe paid the invoice minus the missing boxes value that your driver signed for, with the conditions stated for full driver/trucking company responsibility of piece count #“it turned out that there has been cased of salal missing.” Again, the driver signed for the full load in which we billed the client forWhen the trucker arrived to the customer he counted with our client and thirty boxes were missingThe bill of lading that was signed states that the trucking company is responsible fully for the box count signed for upon completion of loading #“Instead Mike refused to make the payment completely.” More of the same, but different wordingBill was paid minus the boxes missing (value) #Then Mike offered to split the cost of the shortage, which came to total around $2,So, as he offered, he would pay $1,and would pay $1,000.” – Our email exchange- directly quoting; "YeahI am willing to settle on that bill [redacted] Split it......because you are fighting me on this and we want to just move on, we propose we both will pay half Mike" ..then [redacted] ’s owners reply refusing my offer and adding a threat as well“I disagree on this big time, if you are not willing to pay our bill Than we will go legal way--and this will be very unpleasant." #Mike sent a check right away, without waiting for his customer’s decision anymore.” “ he did not hold up to his end of the agreement and deducted the whole $2,from our paycheck.” I sent a copy of the customers email it stated, and I quote; “As we have talked about, we have gone around and around, and are very sure we were missing the cases We noted it upon receipt here in Wilmington, and have verified by several inventory counts- cases x = $ (credit due)Please credit against this invoice, as we will pay short .” #Desired ResolutionBilling adjustmentThe transaction has been completed [redacted] has been paid more than what they are doWe only charged the value of the cased product we didn’t even add the freight cost per box to the claimWe have been more than fare [redacted] / [redacted] does not want to take responsibility for their mistake, problem, error whatever one may call it

Complaint: [redacted] I am rejecting this response because: Business's response does not answer the issue in any wayIt only shows the information on the loadWe consulted numerous shippers about how similar issue would be handled with them, and received the same response: carrier is not penalizedThat is common practiceHowever, we are not disputing that with Pacific Tradeworks anymoreWe realize that it is pointless, judging by Pacific Tradeworks' actionsThe problem for us is that Mike first agrees to split "the charge" and cover half of it, charging [redacted] only halfBut when we accept, he decides to charge the whole amount and suddenly we are out of almost $2,Luckily, our discussion was in the emails and clearly shows that the offer was in tactThe problem is he makes a promise and then does not keep up to it After we requested a check number once he sends it out, he decided not to give it to us and just ignored the requestHe was very hostile during the conversation claiming that [redacted] rep was rude to himBut at that point he was speaking to a different person and was very rude himself, trying to mock and threatenAs a carrier, we are considered to be a customer for Pacific Tradeworks, just as the shipperBut we definitely have not been treated as a customer After we placed the complaint with Revdex.com, we received a letter from Mike’s attorney who threatened a lawsuit if we did not withdraw the complaint from Revdex.comAs far as we understand, under Revdex.com guidelines, we cannot withdraw the complaint just because another party threatens with a lawsuitSincerely, [redacted]

#1 “He decided to refuse us payment for a completed delivery”. We did not “refuse” a payment. We paid the invoice minus the missing boxes value that your driver signed for, with the conditions stated for full driver/trucking company responsibility of piece count.
#2 “it turned out that there has been 30 cased of salal missing.” Again, the driver signed for the full load in which we billed the client for. When the trucker arrived to the customer he counted with our client and thirty boxes were missing. The bill of lading that was signed states that the trucking company is responsible fully for the box count signed for upon completion of loading. 
#3 “Instead Mike refused to make the payment completely.” More of the same, but different wording. Bill was paid minus the boxes missing (value).
#4 Then Mike offered to split the cost of the shortage, which came to total around $2,000. So, as he offered, he would pay $1,000 and would pay $1,000.” – Our email exchange- directly quoting; "Yeah. I am willing to settle on that bill [redacted]. Split it. ......because you are fighting me on this and we want to just move on, we propose we both will pay half.
Mike"……
..then [redacted]’s owners reply refusing my offer and adding a threat as well. “I disagree on this big time, if you are not willing to pay our bill.
Than we will go legal way--and this will be very unpleasant."
#5 Mike sent a check right away, without waiting for his customer’s decision anymore.” “ he did not hold up to his end of the agreement and deducted the whole $2,000 from our paycheck.” I sent a copy of the customers email it stated, and I quote; “As we have talked about, we have gone around and around, and are very sure we were missing the 30 cases…We noted it upon receipt here in Wilmington, and have verified by several inventory counts- 30 cases x 65.00 = $ 1950.00 (credit due). Please credit against this invoice, as we will pay short….”
                               
#6 Desired Resolution. Billing adjustment. The transaction has been completed. [redacted] has been paid more than what they are do. We only charged the value of the cased product we didn’t even add the freight cost per box to the claim. We have been more than fare. [redacted]/[redacted] does not want to take responsibility for their mistake, problem, error whatever one may call it.

Complaint: [redacted]I am rejecting this response because:
Business's response does not answer the issue in any way. It only shows the information on the load. We consulted numerous shippers about how similar issue would be handled with them, and received the same response: carrier is not penalized. That is common practice. However, we are not disputing that with Pacific Tradeworks anymore. We realize that it is pointless, judging by Pacific Tradeworks' actions. The problem for us is that Mike first agrees to split "the charge" and cover half of it, charging [redacted] only half. But when we accept, he decides to charge the whole amount and suddenly we are out of almost $2,000. Luckily, our discussion was in the emails and clearly shows that the offer was in tact. The problem is he makes a promise and then does not keep up to it. 
After we requested a check number once he sends it out, he decided not to give it to us and just ignored the request. He was very hostile during the conversation claiming that [redacted] rep was rude to him. But at that point he was speaking to a different person and was very rude himself, trying to mock and threaten. As a carrier, we are considered to be a customer for Pacific Tradeworks, just as the shipper. But we definitely have not been treated as a customer. 
After we placed the complaint with Revdex.com, we received  a letter from Mike’s attorney who threatened a lawsuit if we did not withdraw the complaint from Revdex.com. As far as we understand, under Revdex.com guidelines, we cannot withdraw the complaint just because another party threatens with a lawsuit. Sincerely,[redacted]