Pacific World Corporation

We have resolved this customer's issue The order was placed on Sunday Our company doesn't process orders on the weekend so this order was processed on Monday Due to the heavy order volume that weekend, it took an extra day to prepare the order By the time we were ready to ship the order, we had received communication through our call center that the customer was upset it was taking so long to ship the order We contacted the customer immediately and compensated by upgrading their ship method to priority overnight We called the customer shortly after to confirm they had received the package The customer stated their issue was satisfactorily resolved Thank-you, [redacted] Pacific World Customer Service Manager

Pacific World is currently handling this matter directly with the consumer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference,
details of the offer I reviewed appear below
[This has not been settles. I received an email addresses from Pacific World Corporation and they would like me to correspond by mail only. therefore, I am not accepting this until this matter is settled.]
Regards,
*** ***

We have resolved this customer's issue.  The order was placed on Sunday.  Our company doesn't process orders on the weekend so this order was processed on Monday.  Due to the heavy order volume that weekend, it took an extra day to prepare the order.  By the time we were ready to...

ship the order, we had received communication through our call center that the customer was upset it was taking so long to ship the order.  We contacted the customer immediately and compensated by upgrading their ship method to priority overnight.  We called the customer shortly after to confirm they had received the package.  The customer stated their issue was satisfactorily resolved.
Thank-you,
[redacted]
Pacific World Customer Service Manager