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Reviews Pacifica Cleaning Group

Pacifica Cleaning Group Reviews (25)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***- [redacted] The company is not being truthful about their allegations of me being difficult to work with as well as other allegations - the other maid services I have used can confirm that I am not a difficult client to work with and I will be glad to give them the name of those servicesThe company stated that I didnt contact them with 24hours after I had recieved the services I have a text that was sent to them on 3/14/@ 8:48am questioning my services that I had received I never recieved a responseMind you I had be receieved texts the day before regarding the cleaningI also had left a message on their voicemail on 3/14/& I never recieved a call back They stated there was know one here at the time of the services My husband actually was the one who let them inside of our homeI had also informed them that I wanted everything that was included in the services (vaccuming, dusting, bathrooms..etc)Tell me how do you miss vaccuming a room & cleaning a bathroom I would not be complaining if I had recieved a response from the company via text or message on the phone, but neither one happen Thank you

Hello there, we appreciate all of our clients and do our best to accommodate whenever possible Thank you for listening Revdex.com :-) We have been in contact with [redacted] as well as her Fiancee' [redacted] (A gentleman) Our comments to them both are copied herewith The billing is correct and charges will stand as stated Just days ago [redacted] indicated that [redacted] wanted to close out the billing for the additional $initially billed ( to comprise our initial contract terms of $300- please see below), and now to our surprise we have a Revdex.com complaint The collections action will continue unfortunately We feel as though [redacted] is playing games with our time and our funds owed When we clean and provide excellence and hard work to our clients, we NEVER play games We keep our promises and we deliver satisfaction, just as in this case Please see belowRespectfully Submitted Thanks ***I'll waif to hear from you Have a great day, [redacted] -----Original Message----- From: First Choice Maids [redacted] To: [redacted] Sent: Sun, Aug 17, 10:am Subject: RE: dispute Hi [redacted] how are you sirThis is [redacted] Thank youLet me reach out to the collection team and figure it outOnce it gets assigned with a case file number we technically owe them a feeHave Have a good weekendI'm on it :) Thank you, First Choice Maids Http://Local.Firstchoicemaids.com 877-439- -------- Original message -------- From: [redacted] [redacted] Date:08/17/8:AM (GMT-08:00) To: [redacted] Subject: dispute [redacted] [redacted] hereI discussed this with [redacted] and I just want this to endIf she refunds the other $will you agree to end the collections and call it even? Please respond as soon as possible Thanks in advance for your cooperation:) [redacted] Good morning and thanks for writing backOur $charge is NOT open to negotiation We've been doing this a while [redacted] and had our initial suspicions this cleaning would be problematic, therefore in anticipation of a problem such as this one, we took preventative measures as follows and while [redacted] was moving his items back and forth during the session: we VIDEOTAPED all of the cleaning areas before and after as well as during the invoiced items, to wit: Degreasing, Interior fridge clean, microwave, stove, Microfiber New throughout, ALL OUR SUPPLIES laid out and photographed and completely documented to a very specific degree we PHOTOGRAPHED all areas before and after the cleaning we PHOTOGRAPHED the list you handwrote, and checked off all items required we LOGGED in our times in and out of the home with TWO employees, myself and Jessica (twice the labor injected) We submitted emails describing the cleaning by both employees at the end of the day and while the information was fresh All calls back and forth to [redacted] were well documented; incidentally we were quite responsive in our effort to communicate [redacted] (although a very gracious and pleasant man) is NOT our client, YOU ARE the client and as such will be held responsible for the chargesAs a courtesy, we charged not a penny more than the $we discussed, although working the additional not contracted items (such as the garage cleaning) caused us OVERAGE and we may definitely bill for same Our $charge is NOT open to negotiation If you do not indicate your approval of the total charge $by end of business this day 7/25/we have no choice but to submit to FIDELITY TRI MERGE, our very efficient collection company Our $overage fee is for NON VACANCY and NON COMMERCIAL cleanings such as weekly or bi-weekly items and does not apply herewith by the way You are clearly aware that ALL credit card companies will take your initial dispute of charges pending best evidence submission, but this fact does not absolve your financial responsibility You, the client were not on scene during 95% of the cleaning and this fact is also documented Please govern yourself appropriately as this issue shall escalate immediately Thank you for your anticipated cooperation This is *** Have a good day ahead and say hello to [redacted] for me please :-) ***In response to your "new invoice" in the amount of $405.98, we can only repeat what we havepreviously told you: We contracted for a specific service at a specificprice--($300)As our photos show, you did not provide the servicethat you promisedIn fact, we received far less than the service thatwe were told would be provided.You are attempting to charge for services that were not performed--Your employees did not "deep clean" the refrigerator, microwave, orstove, and did not degrease the stoveThey also failed to clean theother parts of the house and garage as agreedThey showed up withvirtually no cleaning supplies or equipment, and were at the house lessthan hours total.Your failure to respond to our concerns and numerous attempts tocontact you led to our disputing the initial $charge with thecredit card companyClearly, since we are disputing the $charge,we are disputing the "new invoice" charge as well.In an effort to get this situation resolved,we will agree to pay you$150.00, which represents $for the first hours of cleaning, plus anadditional amount which pays you for the time spent in excess of theinitial hours, at more than your rate of $per hour[redacted] and [redacted] F*

Thank you for your response Madam, however our texts begin with automation and continue to serve in the role of entry, exit of premises, etc We appreciate your involvement with the online system, however, the actual complaint that your home was not cleaned to satisfaction was not received until well after the hour time frame As to the scheduling difficulties, we do not extrapolate that YOU are a difficult person, simply that the scheduling, telephoning and initial billing was a non-conforming and very difficult process for us, and not what we are accustomed to handling by way of inbound client contact Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The issue is the lack of authorization for the charge to my credit card not the amount of the serviceYes I disagree with the overall amount you charged me $for the cleaning but I'm filing a complaint because you never contacted me to get my authorization to charge my credit cardYou only got authorization to charge my depositI was never able to get ahold of you either through email or phone and worried you would make more charges to my account I cancelled the credit card chargeOnly after this did you contact me telling me that my account has gone to collections with a dollar fee attachedIt hasn't even been days from the date of service and only days since you sent me the invoice That is excessive at the very leastI ask that you remove the collection fee asap and inform me promptly Regards, [redacted]

Thank you, we love all our clients here at the office and understand we cannot make everyone happy all of the time IN THIS MATTER, we have investigated fully (and spoken with our maid) and actually responded to the client numerous times as copied herewith We reviewed receipts that
were nearly years old and of course are not responsible for poor workmanship, poor/old product especially when the client indicated the glaze was old during a business line communication Thank you for reaching out, please see below: 05-25-
"Please excuse my boldness or direct response to the glazing issue; here's my
reasonable inference based on the facts before me.
You indicated that you
have recently re-glazed your tub, meaning it was in poor conditionOur maid
came by and shortly after she left, the newly glazed tub was
back to its
former lackluster self. Our maids use cleaning materials (i.ecomet,
409, bleach, etc..)
No commercial grade cleaners like CLR....they do not EVER
use oven scouring pads in tubs
Even if *** did not understand
your communication to REFRAIN from utilizing typical cleaning agents so
described, it is unreasonable to conclude that those same chemicals were the
cause of the distress to the "GLAZE". It
is more reasonable to extrapolate a
poor glazing finish (inferior glaze or work) or the cleaning occurred prior to
the glaze being completely ready for cleaning/use. Typically there is a minimum
time recommended prior to use/clean
Please forward a copy of the
receipt for any glaze you purchased and/or a photo of the glaze, and barring
that, evidence of glaze being applied by a contractor
Thanks
***Have a blessed Sunday."

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
The company is not being truthful about their allegations of me being difficult to work with as well as other allegations - the other maid services I have used can confirm that I am not a difficult client to work with and I will be glad to give them the name of those services. The company stated that I didnt contact them with 24hours after I had recieved the services.  I have a text that was sent to them on 3/14/14 @ 8:48am questioning my services that I had received.  I never recieved a response. Mind you I had be receieved texts the day before regarding the cleaning. I also had left a message on their voicemail on 3/14/14 & I never recieved a call back.  They stated there was know one here at the time of the services.  My husband actually was the one who let them inside of our home. I had also informed them that I wanted everything that was included in the services (vaccuming, dusting, bathrooms..etc). Tell me how do you miss vaccuming a room & cleaning a bathroom.  I would not be complaining if I had recieved a response from the company via text or message on the phone, but neither one happen.  Thank you

Thank you for the response. 
Let us state the obvious first please.  The lady claims she did not scour the Tub with the rough side of the sponge item.  She further states that she used NON-COMMERCIAL grade cleaners on the tub. She is not disingenuous nor has she given us cause to disbelieve her based on her previous performance.
We have reached out to her to ascertain if she is willing to pay for a small portion of Glaze for Ms. [redacted].
The key to great communication is to ask for what is essential rather than threaten and intimidate.  Thus fur we have observed numerous threats and critiques and judgments of our business practices and only one request to have her tub re-glazed.
Since we now have a cogent request to correct an item (even though there is a lack of culpability established), we will attempt to correct the issue.
We will write soon with our decision.
Thank you.
Management at FCM.
Have a great day!

Thank you we love all our clients and appreciate the feedback received:
This client was very difficult from the get-go.   The scheduling was difficult and the initial communication was also difficult.
We assisted the client by being on site remotely and...

making sure her alarm was set.
We cleaned her home to all requested parameters, even though she was not home to assent (typically clients are home).
She called us well past the time we have reasonably sustained for re-cleaning requests.
No refund shall Issue. We apologize.
 
Thank you and have a great day ahead!!

There are numerous issues at work here and we will address each one:
You contacted us impatiently numerous times post cleaning to obtain your invoice.  We indicated the duration to generate can take approximately one week post cleaning.  By placing a credit card on file and authorizing a deposit, in point of fact you are in agreement with our terms of service as well as the merchant.  By logical inference therefore, asking for the "final" billing can only be construed from a reasonable and prudent perspective to mean:  CLOSE OUT THE BILLING, as we intended within the customary time frame. Authorization is implied in the continuity of billing.  Also we attempted to email during the final billing and informed you of the charges through final invoicing.


The fact that you were not HAPPY with the final billing is a separated point to be addressed separately. 


We have established price points based upon the Actual Work Performed.  By agreeing to our terms of service and engaging our platform, you are therefore in agreement with our prices.  Our prices are not absurd but highly competitive and we are not ashamed to publish them.


All of the pricing was based upon WORK PERFORMED.  Real work, not imaginary work, therefore the billing is correct.


Your disappointment led you to dispute a LEGAL charge.  The credit card company will take ALL DISPUTES from all customers whether correct or incorrect, pending disposition.  In this case the incorrect dispute with the CC company has led you to be placed into legal collections with a Tri-Merge vendor.


Aggravating the scenario is your attempt to threaten a viable business with on line reviews.  We as a company have a long established policy of choosing to be unaffected by threats from sporadic customers who believe that threats are a sensible means of communication.  Threatening any party in any circumstance nearly always leads to non-resolution and complication of previous matters.  

Since we have already submitted a collection activity report to Tri_Merge, it is difficult to retract.  We will advise our attempts to reverse same and whether the $75 submission and legal fees can be waived.  If they cannot be waived, we will have no choice but to stay the course and you will be contacted by the Collectors.
We will keep you advised through email from the Executive Office.
Thank you Mr. [redacted]
Good day.
The
issue is the lack of authorization for the 41 charge to my credit card
not the amount of the service. Yes I disagree with the overall amount
you charged me $341 for the cleaning but I'm filing a complaint because
you never contacted me to get my authorization to charge my credit card.
You only got authorization to charge my deposit. I was never able to
get ahold of you either through email or phone and worried you would
make more charges to my account I cancelled the credit card charge. Only
after this did you contact me telling me that my account has gone to
collections with a 75 dollar fee attached. It hasn't even been 30 days
from the date of service and only 18 days since you sent me the invoice.
 That is excessive at the very least. I ask that you remove the
collection fee asap and inform me promptly.

Hello there, we appreciate all of our clients and do our best to accommodate whenever possible.  Thank you for listening Revdex.com.  :-)
We have been in contact...

with [redacted] as well as her Fiancee' [redacted] (A gentleman).  Our comments to them both are copied herewith.  The billing is correct and charges will stand as stated.  Just 3 days ago [redacted] indicated that [redacted] wanted to close out the billing for the additional $150 initially billed ( to comprise our initial contract terms of $300- please see below), and now to our surprise we have a Revdex.com complaint.  The collections action will continue unfortunately.  We feel as though [redacted] is playing games with our time and our funds owed.  When we clean and provide excellence and hard work to our clients, we NEVER play games.  We keep our promises and we deliver satisfaction, just as in this case.    Please see below.
Respectfully Submitted.
Thanks [redacted]. I'll waif to hear from you.
 
Have a great day,
 
[redacted]
 
 
-----Original Message-----
From: First Choice Maids [redacted]
To: [redacted]
Sent: Sun, Aug 17, 2014 10:09 am
Subject: RE: dispute
Hi [redacted] how are you sir. This is [redacted] Thank you. Let me reach out to the collection team and figure it out. Once it gets assigned with a case file number we technically owe them a fee. Have Have a good weekend. I'm on it.  :)
Thank you,
First Choice Maids
Http://Local.Firstchoicemaids.com
877-439-7785
 
-------- Original message --------
From: [redacted]
Date:08/17/2014 8:00 AM (GMT-08:00)
To: [redacted]
Subject: dispute
[redacted]
 
[redacted] here. I discussed this with [redacted] and I just want this to end. If she refunds the other $150.00 will you agree to end the collections and call it even?
 
Please respond as soon as possible.
 
Thanks in advance for your cooperation:)
 
[redacted]
 
Good morning and thanks for writing back. Our $300 charge is NOT open to negotiation
 
We've been doing this a while [redacted] and had our initial suspicions this cleaning would be problematic, therefore in anticipation of a problem such as this one, we took preventative measures as follows and while [redacted] was moving his items back and forth during the session:
 
we VIDEOTAPED all of the cleaning areas before and after as well as during the invoiced items, to wit:  Degreasing, Interior fridge clean, microwave, stove, Microfiber New throughout, ALL OUR SUPPLIES laid out and photographed and completely documented to a very specific degree.
we PHOTOGRAPHED all areas before and after the cleaning.
we PHOTOGRAPHED the list you handwrote, and checked off all items required.
we LOGGED in our times in and out of the home with TWO employees, myself and Jessica (twice the labor injected).  We submitted emails describing the cleaning by both employees at the end of the day and while the information was fresh.
All calls back and forth to [redacted] were well documented; incidentally we were quite responsive in our effort to communicate.  [redacted] (although a very gracious and pleasant man) is NOT our client, YOU ARE the client and as such will be held responsible for the charges.
As a courtesy, we charged not a penny more than the $300 we discussed, although working the additional not contracted items (such as the garage cleaning) caused us OVERAGE and we may definitely bill for same.  Our $300 charge is NOT open to negotiation.  If you do not indicate your approval of the total charge $300 by end of business this day 7/25/2014 we have no choice but to submit to FIDELITY TRI MERGE, our very efficient collection company.  Our $19.99 overage fee is for NON VACANCY and NON COMMERCIAL cleanings such as weekly or bi-weekly items and does not apply herewith by the way.  You are clearly aware that ALL credit card companies will take your initial dispute of charges pending best evidence submission, but this fact does not absolve your financial responsibility.  You, the client were not on scene during 95% of the cleaning and this fact is also documented.
 
Please govern yourself appropriately as this issue shall escalate immediately.
 
Thank you for your anticipated cooperation.
 
This is [redacted].
 
Have a good day ahead and say hello to [redacted] for me please.  :-)
[redacted]In response to your "new invoice" in the amount of $405.98, we can only repeat what we havepreviously told you: We contracted for a specific service at a specificprice--($300). As our photos show, you did not provide the servicethat you promised. In fact, we received far less than the service thatwe were told would be provided.You are attempting to charge for services that were not performed--Your employees did not "deep clean" the refrigerator, microwave, orstove, and did not degrease the stove. They also failed to clean theother parts of the house and garage as agreed. They showed up withvirtually no cleaning supplies or equipment, and were at the house lessthan 3 hours total.Your failure to respond to our concerns and numerous attempts tocontact you led to our disputing the initial $300 charge with thecredit card company. Clearly, since we are disputing the $300 charge,we are disputing the "new invoice" charge as well.In an effort to get this situation resolved,we will agree to pay you$150.00, which represents $75 for the first 2 hours of cleaning, plus anadditional amount which pays you for the time spent in excess of theinitial 2 hours, at more than your  normal rate of $19.99 per hour.[redacted] and [redacted] F[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Since this is my first time ever filing a complaint against a business, this is all new to me but I cannot believe that other business owners try to defend themselves with contradictions.  As you can see, Mr. [redacted] is full of contradictions.  He is claiming that my glaze is 4 years old (not true) and then sends his correspondence that the glaze was too new for cleaning.  My glaze was done November of 2011.  That is 2.5 years ago and is in my guest bath.  I live alone so that shower/tub has been used about 4 times since I have lived here.  I have also never stated that my glaze was old or that improper chemicals were used while the maid was cleaning.  I maintain that she used the scouring side of the sponge after I asked her not to.  I have had 2 other services from this company from a different girl.  She cleaned my tub correctly both times and caused no damage.
Mr. [redacted] also just stated that he has spoken to his maid and investigated fully.  He has told me this entire time that she was out of the country and unable to be reached.  I have never been given the opportunity to speak to her.  As far as him investigating fully, he has never come and looked at anything and keeps writing these strange assumptions such as the glaze being too old, the glaze being too new, the workmanship being poor, that my tub is "lackluster."  These are all incorrect and I have explained to him numerous times that my tub is in perfect condition except for the big chunk that the maid scraped off. I have sent him pictures showing the tub and walls are perfectly fine except where she scoured the glaze off.  I did not have my tub re-glazed because it was "lackluster," I had it re-glazed because the grout around the tiles on the wall above had changed colors over the years and I wanted it to look bright white again.  In order for everything to match, they had to re-glaze my tub along with the tile to have synchronicity.
I have explained this to Mr. [redacted] several times and he keeps going back to "but we don't use commercial grade cleansers."  I have NEVER stated that and it seems that this is just way for him to delay and deny anything he can hoping it will just go away.  He has also replied in writing and on the phone a few times "but I am a sweet guy, but I am such a nice guy."  I guess he thinks that this makes him not responsible for anything.  I have forgiven Mr. [redacted] for other things, such as not showing up for appointments and over charging me, because he is a nice guy but he cannot keep using that to deny all responsibility for his business.
Mr. [redacted] also claims that he answered me in a timely manner which is false.  He did not return one phone call or email for 21 days.  I started contacting him on May 3rd and he did not contact me until May 24th.  The only reason he reached out to me that day is because I did a chargeback for the overbilling and he wanted money.  He said he would turn me over to collections if I did not repay him.  I did.  He said that the lack of communication was all Gillian's fault (a woman that works in his office) and he takes no responsibility for not returning any of his messages even though the emails were sent directly to him and the phone messages were on his personal voicemail and his cell phone.
I have attached pictures of my tub showing that everything is perfectly fine except for the chunk the maid took off.  As you can see, the workmanship was done quite well and the rest of the tub in in great condition.  All I am asking is that he have the tub portion re-glazed so that it looks decent again.
Regards,
[redacted]

Thank you for your response Madam, however our texts begin with automation and continue to serve in the role of entry, exit of premises, etc.  We appreciate your involvement with the online system, however, the actual complaint that your home was not cleaned to satisfaction was not received until well after the 24 hour time frame. 
As to the scheduling difficulties, we do not extrapolate that YOU are a difficult person, simply that the scheduling, telephoning and initial billing was a non-conforming and very difficult process for us, and not what we are accustomed to handling by way of inbound client contact.
Thank you.

Thank you. Here at our company we love all 5,000 of our regular clients we have serviced for over a decade.  On occasion we have a dispute
With a new client and we always attempt resolution amicably. When a client "Threatens" a business with non payment and forceful coercion of non...

payment with a "clear threat that they will write a negative review" if the valid charge is not terminated...... this creates a secondary problem.  No business or local resident should be threatened.  If there is a dispute there are easy protocols to handle same. The item discussed is a valid charge and has been submitted to collection with legal fees pending. There is a chance that we may not be able to reverse the process, to wit, the additional $75.  We will attempt to mediate with collections and advise.  Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The issue is the lack of authorization for the 41 charge to my credit card not the amount of the service. Yes I disagree with the overall amount you charged me $341 for the cleaning but I'm filing a complaint because you never contacted me to get my authorization to charge my credit card. You only got authorization to charge my deposit. I was never able to get ahold of you either through email or phone and worried you would make more charges to my account I cancelled the credit card charge. Only after this did you contact me telling me that my account has gone to collections with a 75 dollar fee attached. It hasn't even been 30 days from the date of service and only 18 days since you sent me the invoice.  That is excessive at the very least. I ask that you remove the collection fee asap and inform me promptly. 
Regards,
[redacted]

Review: When I called to scheduled a cleaning appointment, I explained that I had a credit of $59 from an expired Coupon offer that I would like to apply toward any cleaning service and ask if that was OK. The person, [redacted], said it was OK. Then I ask what the cost of the cleaning was and he originally quoted me $178 but after I explained that I wanted something that cost less, he said there was a 3-hour move-out cleaning for $129 and I said that was OK. He also asked if I wanted to use their supplies for $9 more. I approved. I gave him my credit card number and the coupon code for the $59 credit.

After the appointment was scheduled, I got an email confirmation of the time and service which also mentioned a $15 tip. I was not told of that initially.

The cleaning person did not show up at the scheduled time of 1pm on Aug. 5, 2013, I had to call [redacted] to check. [redacted] told me the person thought it was 3pm and said the person would come right over. They did not come until 3pm

Anyway, this complaint is about the amount that was charged which was $202.99, not $94 ($129 less $59 credit plus $9 for supplies+ $15 for tip) as I had anticipated.

I did not get a receipt as I was told I would. I only found out about this through my credit card website on 8/6/13. I called the company and left a message in the morning of 8/7/13. No reply.

I called again and on 8/8 and said that if I don't hear back by 5pm, I would have the credit card company reverse the charge. I did not get a call back.

I called again on 8/9 and actually spoke to [redacted]. He said he was reviewing the charge and would call me back later. I did not get a call back.Desired Settlement: I would like a refund of $109 to my credit card account. And get an itemized invoice showing service provided and the amount charged.

Business

Response:

Hi there, and thank you. We have called and left a Voice Message for Ms. [redacted]. The problem with the billing is that we were not able to locate the account. We have a [redacted], not [redacted] in our system and [redacted] (our biller) was not able to locate the correct account. Again, we are expecting a call back from Ms. [redacted] and upon further discussion we will rectify any billing concern she has and of course issue a final receipt. Sometimes these matters take up to 30 days to resolve as there may be additional billing hours to either bill for or deduct from.

Review: This cleaning service, [redacted] claims to have done work they DID NOT do in my home and now is charging me for it and then, in addition has sent my bill to a collection agency that was previously highlighted on NBC NEWS as a scam and an agency that was ruining the credit of innocent people. In addition, I cannot find a business license for any of these people involved.Desired Settlement: Get the credit company, Fidelity Creditor Services, to end their collections and to stop Mel from billing me for any more money.

Business

Response:

Hello there, we appreciate all of our clients and do our best to accommodate whenever possible. Thank you for listening Revdex.com. :-)

Review: This "business" has still not refunded the $89 they agreed to refund and continues to stall. They also didn't resolve the rest of my complaint previously where I stayed I was overcharged for the "services" they supposedly completed. The company is stating my house could not be cleaned because it is old, however, my home is a 2003! Dog hair in my fridge and soap sm on my shower head AND dust all over my laminate flooring is not an issue of the age of my home. I can SEND a quote that I received by email from the company showing the charge would be $208 and I was charged $317 for an incomplete service, not to mention that after viewing credit card statement, these charges were made BEFORE the services were supposedly performed. I am still requesting a refund of $89 for the promotion I purchased and was never used as well as the $109 difference of what I was quoted and what I was charged. How can a company quote me a price and charge a different price WITHOUT getting my authorization? This company has fradulent practices abd continues to say they are going to give a refund and then never performs.Desired Settlement: $89 + $109 = $198 refund of unauthorized charges.

Business

Response:

Thank you. As previously indicated, we are refunding only the UNUSED portion of the payment which is the coupon not used for $89.00. Since she has paid for the coupon using a third party (SAVE LOCAL) company, we are attempting to reverse same. The problem with the refund request is that client paid with PAYPAL (notoriously slow). We don't use PAYPAL for our processing center, we use AMEX. Nevertheless we are working with PAYPAL to make sure that Ms. [redacted] is refunded for the unused promotional coupon. Once again as to the issue of funds secured for work performed, we will not be refunding any monies. In fact, we did not charge her for the full measure and compliment that we actually performed.

Review: I purchased three, 4 hour maid service . I used one and still had 8 hours remaining. I scheduled a week in advance the serice time and day. Day before the service manager tried to change the time. I requested the same 2 maids I had before but to my surprise only on showed up and cleaned for less than 3 hours, about 2.5 hours. The cleaning was terrible. Dusted around items, mirrors had finger marks, rugs not vacuumed. I called 3 times and emailed the company and finally got a response from a Service manager named [redacted]. He left a very rude message on my phone claiming I suffered from entitlement, that his maid was good, and the problem must be me since there have been no complaints before. Was not going to offer any thing and expected me to be more humble when complaining about service. When I called him back and said I did not appreciate his comment and wanted him to return my monies in my account he hung up on me. When I called him back to find out who his boss was or the owners he stated that I could only speak with him and I don't care if you do file complaint with Revdex.com, threat does not mean anything to him. He continued to scream rude comment and I eventually gave up and decided to file this complaint. I wish I could have spoken to the owner.Desired Settlement: I would agree to a full refund , or complimentary service. I had 8 hours on account owed to me. I would also like to speak to the owners about there service manager. If he is the owner I would like contact information for the Pacifica Cleaning Group LLC in State of Delaware (file # [redacted]) to make them aware of the service managers actions that do not support the philosophy of the franchise group as stated on there website.

" Our Philosophy is simple: Satisfy 100% of our Clients, 100% of the time. We mean it! If you aren't satisfied with our cleaning, we will return and clean for free!

Business

Response:

We love our clients and respect the work of all the maids. We tried to accommodate both the scheduling conflict and Mr. [redacted]'s cleaning requests. After the cleaning (three days later) Mr. [redacted] left a series of threatening and intimidating emails and voicemails, disparaging our humble housekeeper. Threats about filing Revdex.com complaints, etc. The messages were mean spirited and not in accordance with our vision and philosophy. We will not tolerate discrimination internally and we definitely do not tolerate berating and disparaging of our maids from external sources either, whether they are clients or from any other source. Mr. [redacted] was contacted by management and he was both obnoxious and loud on the phone. We could not have a lively or sensible communication. The emails and Voicemails he left will be saved for training purposes and represent a complaint process handled the wrong way. Had Mr. [redacted] called in a prompt and generally courteous manner to discuss any cleaning deficiencies, those issues would have been addressed. However, When Mr. [redacted] decided to leave obnoxious and threatening, coercive and intimidating messages, we decided our maids should not be subjected to him. IF Mr. [redacted] apologizes for his behavior we would be willing to work with him. We do not have a refund policy (OUR TERMS OF SERVICE is clear), but are happy to have further dialogue, given that dialogue be conducted in a professional and sensible manner.

Review: I purchased a voucher from this company for a service. They were unable to complete the service before the voucher expired, and told me that they would honor the voucher after the expiration date. When I scheduled the service they did not honor the voucher, they charged me for the service and have been unwilling to honor the voucher or return my charges.

Business

Response:

Hi there, Thank you and we value ALL of our clients, not just regular clients but also those with coupons and promotions. We have searched and cannot find any promotions under Ms. [redacted] name in our system. Please ask her to provide us with a receipt and send same to [redacted] We will promptly investigate and if we find evidence that she has a credit in our systems of an unused voucher, we will gladly honor the service level.

Review: First, I booked their services based off their website stating they do moving in cleaning services for $129 including cleaning the inside of the fridge and inside of oven. On the same day I ordered a separate promotion for 4 hours of work for $89 for future use. On the day of the appointment, I showed up right after the work had supposedly been done, it had not been. The place looked and smelled like it had previously, like wet dog. Nothing that was listed on their website for the service had been done, even the fridge had dog hair and liquid residue in the freezer from the previous owner. I called the company and spoke with Mel who made me wait almost 2 hours for him to arrive to verify that the work hadn't been done and he DID agree that it hadn't and would send somebody out the next day to do the entire job as promised. The next day came and somebody came but STILL did not complete the work and manager blamed it on me stating that I didn't send good enough pictures to explain what needed to be done when in fact, he was the one who took the pictures to send to the maid to show the work was not done. Then I notice ob my credit card statement that it shows a charge of $317 from Pacifica Cleaning Group, a difference of $188! Mel claims that there are seperate charges for cleaning the fridge and oven which it says on their website IS included in the $129 and these things weren't even clean anyways. Not to mention, this company was listed as [redacted] so I was unable to read reviews on this company because they are listed under a different name. I called and asked for an itemized statement and after 2 attempts was given one which shows a totally different set of charges that what I was originally told. I then asked for a refund of my $89 from the promotion I do not intend to use and they told me to contact the 3rd party that sold it to me, the problem is that I already asked them to refund it and they told me that the funds go directly to the merchant and they would refund it. So now Pacifica Cleaning Group, whom I thought was [redacted], has done little to no work and has taken from me $406.Desired Settlement: I am requesting a refund of the $89 for the unused promotion and the difference of $188 for the unauthorized/overcharge of (incomplete!) services. Total amount requested = $277. I am also requesting an apology for the way I have been treated and for insulting me over and over again because of my 3 years of service I recently completed in the US NAVY.

Business

Response:

Hi there, thank you for writing, we love our local Revdex.com and look forward to dispute resolution. We have already indicated to the client that we are going to refund $89.00, a completely separate local promotion which she purchased and no longer wishes to use (it is in our discretion to refuse the refund but in the spirit of good business we shall refund same).

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Description: Maids & Butlers Service

Address: 8895 Towne Center Dr #105-455, San Diego, California, United States, 92112

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Web:

www.expectgreatness.net

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Shady, yet now dead: once upon a time this website was reported to be associated with Pacifica Cleaning Group, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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