Pacifica Glass Company

I have worked with PG for many years Their service is always good and the quality of craftsmanship top notch Sure, accidents do occasionally happen such as mis-measures, imprecise glass cut or breakage The fitting tolerances in the glass industry are very tight and I would welcome any layperson to try and work within those tolerancesI am a finish carpenter with plus years and even I do not want to work with their tolerances The negative reviewer above by his own admission has demonstrated his ignorance as to his 'warranty'....its not the glass company's job keep track of his prior purchase conditions.....give a me a break And by the way...8-years since install,,,,,he probably did not actually have a warranty anymore anyways

Initial contact was on 11127/and the first estimate was e mailed #P.001/ On 02/10/ [redacted] called me ( [redacted] ) and asked ifhe could prepay for the steam enclosure because he wanted to take advantage of an interest free credit card We processed his payment and sent him a paid receipt and told him to call our office when the enclosure was ready to measure March 19th, [redacted] (estimator) went out to measure for the enclosure, Pullman mirror and a dressing room type mirrorThe items were sent to our fabricators for costs and from there [redacted] gave him an updated estimate with the additional itemsThe enclosure was originally quoted with u-channel and he had requested clamps to anchor the panels, which is not a problem but the cost is increased with not only the additional hardware but the extra labor needed to install He could not understand why the price would go up from the original estimate in We were very generous and discounted the material and the installation ofthe enclosure and the Pullman mirrorThe final installed estimate was $1,and $for the added dressing Room mirrorHe called on Friday the 28th and said to proceed with the enclosure and the Pullman mirror, but not the dressing room mirror because it was not in his budgetThe Materials were ordered on the next business day, which was Monday, March 31st, On Friday April 4th I called him to schedule and informed him that Monday April 7th was Our next installation dateHe informed me that the following Friday April 11th worked Best for himWe did in fact install the enclosure that day with the exception of the pull knob It was not packaged in the hardware boxUnfortunately, the mirror was chipped in transit He called me on Monday the 14th to Thank me profusely for the great job the installers did And to thank me for working with him on the costHe said he understood about the mirror And the knob and when it arrives, to call and rescheduleHe said, this was nothing compared To months to get the tile completed I called on Tuesday the 15th to reschedule and again he had asked for the following Friday April 18th/ Our shop fabricator had cut an inch off the mirror and polished the edge, not realizing that It was a custom fitThis was a case of human error, which we have all experienced The installers took the mirror and the knob out and installed the mirror and yes it was inch too SmallAt that time they apologized to [redacted] and said they would leave it up until The new one was ready so he wouldn't be withoutHe mentioned to the installers that there Was a blemish at the top of the door but also said there was no reason for concern They told him it could be polished out but he told them there was no reason to even mess With it [redacted] asked what happens to the wrong mirror and the installers said they weren't sureHe asked if he could have the mirror and would they install it for him The installers told him he would have to call the officeThat afternoon upon arrival of The installers they explained to [redacted] & I what had happened and [redacted] called [redacted] to apologize for the mistake and at the same time gave him a discounted price for that mirror Instead of $for the dressing room type mirror, he offered it at $ At that time, he became very upsetHe stated that it should be for free [redacted] then handed the phone to me because [redacted] became very angryWhen I got on the phone I explained to him that the mirror in question was still a mirror that we could take back and we could utilize itAt this moment, the situation escaladed and he became unreasonable, lashing out harsh threats that he would notify the Revdex.com, Yelp and any other site that was available to post negative reviewsHe said he wanted us to remove the shower enclosure and mirror and give him a full refund He wouldn't allow me to even speakI had no other resolution than to hang the phone up because of his behavior

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowBelow please find my response requested by Revdex.com staff Moreover, please refer back to my original complaint on file as well as the information packet sent directly to the Revdex.com representative Pacifica Glass Company, Incis undeserving of Revdex.com accreditation In my dealings with it, alone, they have breached each and every one of the Revdex.com Code of Business Practices (Revdex.com Accreditation Standards), as follows: Pacifica Glass Fails to Build Trust I am highly dissatisfied with Pacifica Glass’s lack of customer service Be free of an unsatisfactory rating and maintain at least a B rating at the accrediting Revdex.com and the Revdex.com where it is headquartered, if different(Sec1.D.) As stated earlier, when I attempted to speak directly with [redacted] over the phone with regards to my frustration and exacerbation, she called be a “freeloader” and “the worst thing to happen to small business” and hung up on me She never attempted to resolve my complaint Her next communication was a demand letter coupled with a stop work order Pacifica Glass Does Not Advertise Honestly Pacifica Glass misled me by creating the impression of trustworthiness, in violation of Revdex.com Standard 2F Indeed, Pacifica Glass represents on its website: “We're so confident in the quality of our products and our craftsmanship that we cover every installation with one of the best warranties in the business If any hardware, glass, or other components break on an installation we performed, we will promptly repair or replace the needed parts, including frames, rollers, guides, and glass, for the broken enclosure doors (the hardware itself is covered under a year warranty) We offer this comprehensive warranty because every one of our tub, shower, and steam unit enclosures are expertly installed and built to lastCustomer service is our first priority, and we understand that value is more than just competitive prices: it's also about quality and reliability” (Emphadded; ) However, when I expressed dissatisfaction with the glass door installation, not only was the warranty not honored- it was voided by Pacifica Glass And the repairs I have repeatedly requested have never been addressed There is still a chip/inclusion in my glass door, the inch mirror is still on the wall, and the wall needs to be cleaned and repaired of all black adhesive Pacifica Glass Does Not Tell the Truth Pacifica Glass failed to make known all material facts, including that I would be additionally charged for work that was not completed, that my warranty would be voided if I did not accept shoddy work Pacifica Glass Is Not Transparent Without authorization, Pacifica Glass charged my credit card $252.00, well after we were engaged in a dispute Without a contract, oral agreement, or signature Pacifica Glass Does Not Honor Promises Pacifica Glass has done nothing to repair its mistakes Instead, it has launched a personal attack campaign against me for requesting that repairs be made Pacifica Glass Is Non-Responsive Pacifica Glass has no intention of resolving this dispute amicably It has rejected every opportunity to mediate this matter with any professional standards Pacifica Glass Does Not Safeguard Privacy Pacifica Glass itself has violated my privacy by: · hiring a private investigator to handle this matter and allowing the private investigator to repeatedly overreach the boundaries of his position · repeatedly attempting to assassinate my character by casting numerous aspersions about me · threatening to turn me into the City for purported failure to obtain necessary permits (which is unfounded) · contacting my personal plumber and electrician and threatening them · maliciously contacting the City to request an inspection of my property · defaming me to several news agencies (ALL of which is proven in materials backup I supplied to Revdex.com) Pacifica Glass Does Not Embody Integrity Every opportunity Pacifica had to resolve dispute they chose to pivot and escalate the matter My requests for dispute resolution were never honored Moreover, Pacifica attempted to extort an additional $from me after I made a claim with the Revdex.com The Pacifica private investigator makes the claim, “(it)..is going to get expensive and embarrass a lot of people.” His exploitive demand came with a deadline to retract my complaint with the Revdex.com On May 21, he wrote: “Since our conversation on 5/09/Complaints have been filed with the City of San Diego Code enforcement Pacifica Glass will also file complaints with State of California Licensing Board on your Plumbing and Electrical ContractorComplaints will also be filed with The following: City of San Diego City Council, City Manager and Mayor of San DiegoRegarding their “PUBLIC OFFICIAL” CITY OF SAN DIEGO PLANNING COMMISSIONER” [redacted] On 5/22/all of this information will be submitted to the UT Newspaper, Watchdog and MrTurko “Turko Law” KUSI News regarding as it was put “ City of San Diego Planning Commissioner [redacted] being investigated for building without a building permit.” This will be the banner headline [redacted] Senior Investigator” (supplied in information packet submitted to Revdex.com representative) [All of this was found to be without merit and unfounded; full and timely permits are on file with the City of San Diego Development Services Department.] It has been several months and I am exasperated by the inordinately long delay, cost of the wrongly cut glass, and the chip/inclusion in the glass door they never completed the job There is still a chip/inclusion in my glass door, the inch mirror is still on the wall, the wall needs to be cleaned and repaired of all black adhesive, Pacifica has revoked written verification that my warranty is in full force and effect, and they have fraudulently charged my credit card $after our dispute was in full motion For these reasons I as for an expedited dispute resolution with the Revdex.com and Pacifica disbarment from the Revdex.com accreditation process Regards, [redacted]

I have turned this matter to a private investigation firm I will send you copies of all correspondences with [redacted] He is a very threating individual, so I had no recourse except to seek legal help in this matterPacifica Glass has done nothing wrong Documents will mail out to the Revdex.com on Wednesday the 28th, regards, [redacted] Pacifica Glass Company