I found Pack and Load as a PODS recommended provider. All Pack and Load does is serve as an unnecessary middleman that contacts the same moving companies that you could do locally. The end effect an extra leg of communication and a total lack of preparation for the packers/ loader who arrive with no insight into the move requirements. Unfortunately, I also incurred damage to a
1st. they told me 3 people, sent 2. never sent an voice so it was he said/she said. rhey don't tell you they charge by the hour. the movers rushed out at 5.5 hours. got charged for 6. still had more furniture to be removed from the house. they threw furniture in with no logic. didnt wrap most of the furniture even though I provided planty of blankets. customer won't send me a claim form for damaged goods. not even by email. the movers took 2 breaks in the first 3 hours netting 50 minutes. they give you the run around hoping you'll just go away. do not use. you will be sorry. they dont stand by any decent work ethic.
Requested refund of $for "paper pads" not used in my move and were not as stated in descriptionMovers said they would remove fee, didn't do so Requested refund after initial packing (POD still in my driveway), took photos and sent it to company as they askedNever heard a response from themEmailed photos on multiple occasions to attempt a response with no successWhen someone finally did contact me, almost weeks later, Stephanie, was extremely rude and "had the facts" of what the invoice stated, yet I had pictures that were not what she just described to me as I asked for the company description of "disposable paper padding" to wrap wood furnitureThe movers used my personal tape (which was told would be refunded, but that was it) and the shrink wrap that was in my garage as well (even though I never gave them permission to do so), it has not been located since I have unpacked all my boxesI have photos pre and post move showing the brown paper that was usedI saw the
Charged for cancellation fees that weren't clear up-front My wife and I hired Pack and Load to pack storage pods in our home in [redacted] , and unload them at our new home in [redacted] They loaded the first pod in [redacted] at a cost of over $for hours of workThereafter, we learned that the moving pod company would be unable to deliver the pods up our steep driveway, so we were forced to hire a moving company with moving trucksWe contacted Pack and Load about weeks in advance of the move date to make new arrangements and either cancel their work or line up a moving truck for them to useAfter several attempted calls were not returned, we sent them an email to cancel and booked another company because our move date was getting very closePack and Load responded by charging us $in cancellation fees which were not disclosed at the time of booking (though they were emailed to us shortly after booking), and which they refused to waive despite the fact that we co
PLS continues to charge my credit card after I cancelled the serviceThe cancellation was sent via email and phone call days prior to delivery day I was referred to PLS by PODS when I booked my container 6/24/ On 7/my needs had changed, and I emailed a cancellation to Ricky S [redacted] , the individual who handled my orderSince I did not get a confirmation, I called 7/12, and after two attempts, being on hold for min and disconnected once I finally got through to him and got the cancellation confirmed On 7/I was charged $on my discover card, and on 7/I was charged $twice and credited $onceI have sent email to have the legality of charges documented or have them credited At no point in my conversations with PLS was I informed of a cancellation fee
The company says they used a subcontractor and are not responsible for the breakage of our items We had several item broken or damaged We had several item broken in our move using Pack and Load to pack us in Florida and unpack us in Arizona while using PODS containers Pack and Load says they used subcontractors that delivered the service but no one want to acknowledge the broken items
Pack & Load subcontracted with inexperienced movers who loaded my furnishings in a dangerous and unsafe mannerThe company will not return my calls Pack & Load complaint 4/16/ Two gentlemen subcontractors arrived without phoning firstThey were requested at and arrived at pm The first thing they said was that they forgot their tools I asked about their experience and they assured me they had loaded PODS before (however, later on one was on the phone constantly to get information about how to complete the paperwork) Their phones rang constantly for the entire hours They did not prioritize loading by size or wrap furniture based on the most valuable or precious items At the time, in my moving-exhausted-state, I was impressed with their politeness and just wanted to get everything completed before closing on my home A week later, I went to the POD to add a few items, and could not get the door open (the last row was not strapped in) Furniture was thro
Hired this company to move my house from one location to another During the move they damaged many of my items and refuse to pay for the damages I hired pack and load services based on your reviews online and they seemed reputable I called and setup the appointment and asked if everything would be protected and was assured they would be wrapped, padded, and blankets used to sufficiently protect my items I was in a flood months before and had to replace several items because of neglect of the movers so I wanted to use someone based on great reviews Most of my furniture is new or purchase in a few years and was extremely worried about damage being done In late April Pack and load came out to my house and the first warning about stupidity I noticed, should of fired you then, one the guys was upset and venting because you should of provided a third guy for the amount of items I had in my household I watched them carefully and not all of the furniture was being wrapped beca
Damaged furniture claim was submitted with pictures Company refused to acknowledge When I called they kept promising an offer - never happened Pack and Load moved my furniture from an apartment at [redacted] to my home in [redacted] I sent pictures of the damage to my furniture and they promised me "an offer the next day in writing." It never showed up and they were very rude to me about the damages I asked to speak to a manager at the company and they said they would not give me the names of the management at the company I asked why they didn't give out management's name and they did not provide a logical answer I mentioned going to the Revdex.com and they encouraged me to do so Something is not right with a moving company that doesn't stand behind their work I even sent pictures of the damaged furniture
Originally I was quoted $for a three hour jobthe company did the job in 3and a half hours and charged my credit card and extra $and and $and $ the company refuses to talk to me or return my callsi filed a credit card disputethe company refused to do a conference call with the credit card company and myself I feel I have been scammedBecause I am old I really don't know how to take on this big company PLEASE HELP ME
Horror story service, unprofessional moversDamaged walls and floors in moveMajor scratches on antique dresser and table due to lazy handling Our Estimate/Order # for this experience was XXXXXWe hired a POD, and Pack & Load Services came up as their preferred vendor in SeattleI'm sure that's how so many others have fallen into this service nightmare The FL main office seems to have sub-contracted out the local movers in SeattlePack & Load Services Inc presents itself as professional movers, but who we got on move day was apparently anyone off the street who would agree to take the jobOne worker was OK, however the smaller one was lazy (did almost none of the work or lifting) and too small to lift furnitureThe smaller one claimed to be responsible for arranging the furniture in the POD, however he did a terrible job at this and scratched several furniture items including an antique dresser from my wife's great-grandparentsBoth workers had heroin marks on their inte
Hired them to move my home furnishings into a podI was told about the hourly rates and that was allNo mention of Bulky itemsThe guys showed up with no dollyI had two safes to be moved so I went out and rented a dollyThey were not really big safes and the guys moved both in minutes time with the dollySo Pack and load charges me an extra $per safe to move with the dolly I rentedTotal rip off!
We had two items that were missing from the point our POD was loaded to the point it was unpackedWe reported it as stolen-the company did not Our home was packed by Pack And Load on May 26th and items loaded into PODsWe had two Dewalt Drills that were part of the items in our garageWe did not see each item in our bedroom house, that was packed and loaded however, it was in the packed group of itemsWhen we arrived in Texas and had our PODS unloaded, I saw one of the Dewalt Drill cases and assumed our drill was in thereAfter the movers left, we unpacked every single boxUpon doing that, we noticed that our two drills were missingNot only the drills but the battery packs, charrger and drill bits in addition to the entire case plus drill for the second oneI immediatley contacted the company and was told they would send a claim form outI took a picture of the empty container but could not show a picture of the missing one, as they requested I do I called on 8/an
Hired Pack and Load Services for me moveThe move was HORRENDOUS and the customer service was even worseThey will not refund or even call me I hired Pack and Load Services to do my move for me from Charlottesville to DCI needed to be moved in by July 28th, and offered that we do the move by packing on the 27th and moving on the 28th, or entirely on one dayThey said they would be able to do it entirely on the 28th with no problem When the 28th happens, the whole day is miserableThe movers show up late, and do not bring any boxesThe movers knew that we were in a time crunch to get to DC to unpack same day, and still showed up min after there two hour time windowThen, they didn't bring boxes, which was part of the contractSo they asked to use boxes that my boyfriend had for his own move The whole move was unprofessional They went through my personal belongs and made comments on very personal objects that I ownedThey read my roommates love letters instead o
I have moved several times in my life and I have never had my furniture and belongings treated with the utter lack of respect that I have experienced with Pack and Load Services They hired 3rd party people to pack my pod Those people were carelessThey didn't wrap the furniture in the blankets and paper that I paid for and provided Several of my high end pieces of furniture now have scratches all over them I have a $Elliptical machine that was shoved into the POD and very heavy boxes were stacked on top of the elliptical console When it was unpacked the console was cracked and broken off of the elliptical machine The claims processes is a joke, and their liability limit is a maximum of $ Which is incredibly frustrating especially when I paid them an extra $to give special attention to my elliptical machine and I will get none of that back This company is a complete Joke.....I will never use them again and I will never recommend them to anyone I knowI will always pay a little more to other bigger moving companies that take more pride in the way they treat their customers belongings
Very, Very unhappy with Pack and Load Services They are the only company I have ever spoken with that takes money from people upfront My mother, who is elderly, simply called for a quote When I spoke with her an hour later she said they took her credit card info After looking up yelp reviews (which are terrible by the way) I called to cancel I was transferred to Chris F., who was unhelpful and disrespectful, and was told they were not going to refund my mothers money I'm so happy we are not using them for the move and will unhappily write this review of them basically stealing my moms $
I was appalled at this companyNeeded to hire some help to move some furniture from a one bedroom condo down flight of stairs directly into a POD storage containerWas told cost was $400+ dollarsAs I was pressed for time, I decided to 'book' it while on the phone and hold the reservation with every intention of trying to find a cheaper optionI was able to find a cheaper option in :minutes for half the costI immediately called PALS and was informed I owed a $cancellation feeThe jerk on the phone told me he just worked their, wasn't the owner, and that was the policyI was not informed of this fee earlier and I called back within an hour$for what? Absolutely nothingI promptly cancelled my card There jerks are somehow affiliated with PODs as a recommended packing companyDO NOT HIRE THEMPODs was great to work with, thank got I didn't hire these bozos for $
ohmygoshi wish I had found this review page before I hired thembut they were the only unload service that returned my call for help in a timely mannerlike other posts here, the "local" crew went AWOLi was not told thisafter they were an hour late I kept calling and kept being REASSURED (lied to) that they were on their wayit was a Friday afternoon in a small townafter hours of me calling and be told they would show up I received a call at little after 7pm (on a friday night) and told that this service has been labeled a "FAILURE" that they wouldn't be helping me and I should just google local movers on my own!!!!! WHAAAAA???? It's a friday night, after and no one would probably return calls until Mondaymy POD was granted a SPECIAL PERMIT to be parked dangerously in a city street and was to be picked up at 7:am the next morningthey knew this!! they told me they had been trying for hours to get ahold of the crew!!! whaaa??? why did they keep reassuring me?? Lie to me?? if I had had those extra hours I might have been able to develop a plan Bi was LIVID and I laid into them and told them they WOULD NOT LEAVE ME HIGH AND DRYSOOOO they did get a crew to drive hours that night and unload the next daymy permit was expired, and the road hazard had to sit there until Monday morningNeighbors were not pleaseThis crew was also fast and didn't seem to listen to me muchI was just grateful they were there at all so when they broke two feet off a cabinet I didn't make a fussi asked the company for some money off but that fell on deaf earsIf I had been penalized by the city, you bet i'd be pushing for more very OVER PRICED btw(automatically charged for a treadmill that was light and very easy for the crewthey said my table was harder....don't tell them you have a treadmill)
Hired to move and left house in a complete disasterDid not complete job even though I was told they would finish it and I shouldn't worry On May 28, the movers came and immediately noticed the job was much bigger than they anticipatedThey had never come before that date to see what the job entailedOnly men and woman were sent to pack and load a PODAnother mover was supposed to come but never arrivedThe movers that did come told me they had never packed a POD before and had no experience with itI received a call that the job would take more than was quoted, I was told a maximum amount extra it would cost with the hopes it would be less and I would be notified what the final cost would beI was never notified until I saw a charge of double the quote on my credit cardWhen the movers needed more packing material one of the crew left and got lost and didn't return for quite awhileWhen the POD was filled and less than half of my house was packed, they told me not
Requested refund of $for "paper pads" not used in my move and were not as stated in descriptionMovers said they would remove fee, didn't do so Requested refund after initial packing (POD still in my driveway), took photos and sent it to company as they askedNever heard a response from themEmailed photos on multiple occasions to attempt a response with no successWhen someone finally did contact me, almost weeks later, Stephanie, was extremely rude and "had the facts" of what the invoice stated, yet I had pictures that were not what she just described to me as I asked for the company description of "disposable paper padding" to wrap wood furnitureThe movers used my personal tape (which was told would be refunded, but that was it) and the shrink wrap that was in my garage as well (even though I never gave them permission to do so), it has not been located since I have unpacked all my boxesI have photos pre and post move showing the brown paper that was usedI saw the
Charged for cancellation fees that weren't clear up-front My wife and I hired Pack and Load to pack storage pods in our home in [redacted] , and unload them at our new home in [redacted] They loaded the first pod in [redacted] at a cost of over $for hours of workThereafter, we learned that the moving pod company would be unable to deliver the pods up our steep driveway, so we were forced to hire a moving company with moving trucksWe contacted Pack and Load about weeks in advance of the move date to make new arrangements and either cancel their work or line up a moving truck for them to useAfter several attempted calls were not returned, we sent them an email to cancel and booked another company because our move date was getting very closePack and Load responded by charging us $in cancellation fees which were not disclosed at the time of booking (though they were emailed to us shortly after booking), and which they refused to waive despite the fact that we co
PLS continues to charge my credit card after I cancelled the serviceThe cancellation was sent via email and phone call days prior to delivery day I was referred to PLS by PODS when I booked my container 6/24/ On 7/my needs had changed, and I emailed a cancellation to Ricky S [redacted] , the individual who handled my orderSince I did not get a confirmation, I called 7/12, and after two attempts, being on hold for min and disconnected once I finally got through to him and got the cancellation confirmed On 7/I was charged $on my discover card, and on 7/I was charged $twice and credited $onceI have sent email to have the legality of charges documented or have them credited At no point in my conversations with PLS was I informed of a cancellation fee
The company says they used a subcontractor and are not responsible for the breakage of our items We had several item broken or damaged We had several item broken in our move using Pack and Load to pack us in Florida and unpack us in Arizona while using PODS containers Pack and Load says they used subcontractors that delivered the service but no one want to acknowledge the broken items
Pack & Load subcontracted with inexperienced movers who loaded my furnishings in a dangerous and unsafe mannerThe company will not return my calls Pack & Load complaint 4/16/ Two gentlemen subcontractors arrived without phoning firstThey were requested at and arrived at pm The first thing they said was that they forgot their tools I asked about their experience and they assured me they had loaded PODS before (however, later on one was on the phone constantly to get information about how to complete the paperwork) Their phones rang constantly for the entire hours They did not prioritize loading by size or wrap furniture based on the most valuable or precious items At the time, in my moving-exhausted-state, I was impressed with their politeness and just wanted to get everything completed before closing on my home A week later, I went to the POD to add a few items, and could not get the door open (the last row was not strapped in) Furniture was thro
Hired this company to move my house from one location to another During the move they damaged many of my items and refuse to pay for the damages I hired pack and load services based on your reviews online and they seemed reputable I called and setup the appointment and asked if everything would be protected and was assured they would be wrapped, padded, and blankets used to sufficiently protect my items I was in a flood months before and had to replace several items because of neglect of the movers so I wanted to use someone based on great reviews Most of my furniture is new or purchase in a few years and was extremely worried about damage being done In late April Pack and load came out to my house and the first warning about stupidity I noticed, should of fired you then, one the guys was upset and venting because you should of provided a third guy for the amount of items I had in my household I watched them carefully and not all of the furniture was being wrapped beca
Damaged furniture claim was submitted with pictures Company refused to acknowledge When I called they kept promising an offer - never happened Pack and Load moved my furniture from an apartment at [redacted] to my home in [redacted] I sent pictures of the damage to my furniture and they promised me "an offer the next day in writing." It never showed up and they were very rude to me about the damages I asked to speak to a manager at the company and they said they would not give me the names of the management at the company I asked why they didn't give out management's name and they did not provide a logical answer I mentioned going to the Revdex.com and they encouraged me to do so Something is not right with a moving company that doesn't stand behind their work I even sent pictures of the damaged furniture
Originally I was quoted $for a three hour jobthe company did the job in 3and a half hours and charged my credit card and extra $and and $and $ the company refuses to talk to me or return my callsi filed a credit card disputethe company refused to do a conference call with the credit card company and myself I feel I have been scammedBecause I am old I really don't know how to take on this big company PLEASE HELP ME
Horror story service, unprofessional moversDamaged walls and floors in moveMajor scratches on antique dresser and table due to lazy handling Our Estimate/Order # for this experience was XXXXXWe hired a POD, and Pack & Load Services came up as their preferred vendor in SeattleI'm sure that's how so many others have fallen into this service nightmare The FL main office seems to have sub-contracted out the local movers in SeattlePack & Load Services Inc presents itself as professional movers, but who we got on move day was apparently anyone off the street who would agree to take the jobOne worker was OK, however the smaller one was lazy (did almost none of the work or lifting) and too small to lift furnitureThe smaller one claimed to be responsible for arranging the furniture in the POD, however he did a terrible job at this and scratched several furniture items including an antique dresser from my wife's great-grandparentsBoth workers had heroin marks on their inte
They provided substandard service, billed me incorrectly, and failed to respond to my efforts to address incorrect charges on my invoice
Hired them to move my home furnishings into a podI was told about the hourly rates and that was allNo mention of Bulky itemsThe guys showed up with no dollyI had two safes to be moved so I went out and rented a dollyThey were not really big safes and the guys moved both in minutes time with the dollySo Pack and load charges me an extra $per safe to move with the dolly I rentedTotal rip off!
We had two items that were missing from the point our POD was loaded to the point it was unpackedWe reported it as stolen-the company did not Our home was packed by Pack And Load on May 26th and items loaded into PODsWe had two Dewalt Drills that were part of the items in our garageWe did not see each item in our bedroom house, that was packed and loaded however, it was in the packed group of itemsWhen we arrived in Texas and had our PODS unloaded, I saw one of the Dewalt Drill cases and assumed our drill was in thereAfter the movers left, we unpacked every single boxUpon doing that, we noticed that our two drills were missingNot only the drills but the battery packs, charrger and drill bits in addition to the entire case plus drill for the second oneI immediatley contacted the company and was told they would send a claim form outI took a picture of the empty container but could not show a picture of the missing one, as they requested I do I called on 8/an
Hired Pack and Load Services for me moveThe move was HORRENDOUS and the customer service was even worseThey will not refund or even call me I hired Pack and Load Services to do my move for me from Charlottesville to DCI needed to be moved in by July 28th, and offered that we do the move by packing on the 27th and moving on the 28th, or entirely on one dayThey said they would be able to do it entirely on the 28th with no problem When the 28th happens, the whole day is miserableThe movers show up late, and do not bring any boxesThe movers knew that we were in a time crunch to get to DC to unpack same day, and still showed up min after there two hour time windowThen, they didn't bring boxes, which was part of the contractSo they asked to use boxes that my boyfriend had for his own move The whole move was unprofessional They went through my personal belongs and made comments on very personal objects that I ownedThey read my roommates love letters instead o
I have moved several times in my life and I have never had my furniture and belongings treated with the utter lack of respect that I have experienced with Pack and Load Services They hired 3rd party people to pack my pod Those people were carelessThey didn't wrap the furniture in the blankets and paper that I paid for and provided Several of my high end pieces of furniture now have scratches all over them I have a $Elliptical machine that was shoved into the POD and very heavy boxes were stacked on top of the elliptical console When it was unpacked the console was cracked and broken off of the elliptical machine The claims processes is a joke, and their liability limit is a maximum of $ Which is incredibly frustrating especially when I paid them an extra $to give special attention to my elliptical machine and I will get none of that back This company is a complete Joke.....I will never use them again and I will never recommend them to anyone I knowI will always pay a little more to other bigger moving companies that take more pride in the way they treat their customers belongings
Very, Very unhappy with Pack and Load Services They are the only company I have ever spoken with that takes money from people upfront My mother, who is elderly, simply called for a quote When I spoke with her an hour later she said they took her credit card info After looking up yelp reviews (which are terrible by the way) I called to cancel I was transferred to Chris F., who was unhelpful and disrespectful, and was told they were not going to refund my mothers money I'm so happy we are not using them for the move and will unhappily write this review of them basically stealing my moms $
I was appalled at this companyNeeded to hire some help to move some furniture from a one bedroom condo down flight of stairs directly into a POD storage containerWas told cost was $400+ dollarsAs I was pressed for time, I decided to 'book' it while on the phone and hold the reservation with every intention of trying to find a cheaper optionI was able to find a cheaper option in :minutes for half the costI immediately called PALS and was informed I owed a $cancellation feeThe jerk on the phone told me he just worked their, wasn't the owner, and that was the policyI was not informed of this fee earlier and I called back within an hour$for what? Absolutely nothingI promptly cancelled my card There jerks are somehow affiliated with PODs as a recommended packing companyDO NOT HIRE THEMPODs was great to work with, thank got I didn't hire these bozos for $
ohmygoshi wish I had found this review page before I hired thembut they were the only unload service that returned my call for help in a timely mannerlike other posts here, the "local" crew went AWOLi was not told thisafter they were an hour late I kept calling and kept being REASSURED (lied to) that they were on their wayit was a Friday afternoon in a small townafter hours of me calling and be told they would show up I received a call at little after 7pm (on a friday night) and told that this service has been labeled a "FAILURE" that they wouldn't be helping me and I should just google local movers on my own!!!!! WHAAAAA???? It's a friday night, after and no one would probably return calls until Mondaymy POD was granted a SPECIAL PERMIT to be parked dangerously in a city street and was to be picked up at 7:am the next morningthey knew this!! they told me they had been trying for hours to get ahold of the crew!!! whaaa??? why did they keep reassuring me?? Lie to me?? if I had had those extra hours I might have been able to develop a plan Bi was LIVID and I laid into them and told them they WOULD NOT LEAVE ME HIGH AND DRYSOOOO they did get a crew to drive hours that night and unload the next daymy permit was expired, and the road hazard had to sit there until Monday morningNeighbors were not pleaseThis crew was also fast and didn't seem to listen to me muchI was just grateful they were there at all so when they broke two feet off a cabinet I didn't make a fussi asked the company for some money off but that fell on deaf earsIf I had been penalized by the city, you bet i'd be pushing for more very OVER PRICED btw(automatically charged for a treadmill that was light and very easy for the crewthey said my table was harder....don't tell them you have a treadmill)
Hired to move and left house in a complete disasterDid not complete job even though I was told they would finish it and I shouldn't worry On May 28, the movers came and immediately noticed the job was much bigger than they anticipatedThey had never come before that date to see what the job entailedOnly men and woman were sent to pack and load a PODAnother mover was supposed to come but never arrivedThe movers that did come told me they had never packed a POD before and had no experience with itI received a call that the job would take more than was quoted, I was told a maximum amount extra it would cost with the hopes it would be less and I would be notified what the final cost would beI was never notified until I saw a charge of double the quote on my credit cardWhen the movers needed more packing material one of the crew left and got lost and didn't return for quite awhileWhen the POD was filled and less than half of my house was packed, they told me not