PACK 'N' MAIL

Revdex.com spoke with the business. This customer came into the store to drop off a perpaid book. While she was in the store another customer was paying for a service. The individual filing this complaints interrupted the transaction and offered to provide tape so the customer did not have to pay the...

business for their service.  At that time the individual was asked to leave the store for disrupting the business transaction that was in the process. The business owner has the right to refuse service to customers or individuals that are harming their business sales or disrupting the flow of service.

Review: I use this location very frequently and have always found the staff (with few exceptions) to be unfriendly and sometimes downright rude. I usually ignore it as it is close to where I live. Today, however, was beyond me!! I was told on a previous trip that if I needed additional tape on my package it would cost $1 but that I should just buy a roll. That was fine.... a bit excessive since I was paying their shipping surcharges but okay! Today I took 3 packages in that were a bit heavy so I opted to finish taping them there. I did take my own tape. As I was finishing up a couple came in with a package that was not sealed. She was told it would be $1.50 to seal it. I offered her my tape and the woman working gave me a dirty look. I said, I'm sorry, does that upset you? She said yes and more. I took the tape back and she proceeded to tell me I need never return to the store!! I said, what...you can't deny me business (not loudly and maybe with a smile cause I couldn't believe it)!! I said I would chose to come there if I wanted and she said she could call the police!! I was freaked out...REALLY? This is outrageous especially since I was trying to be nice to another customer and wasn't mean or negative at all and pulled the tape back as soon as I saw she was upset. I don't know if she can actually deny me service but I was appalled and more than a little upset by the whole thing. Hoping my packages make it to their destination!!!Desired Settlement: I don't know if this woman was the owner but if not, the owner needs to be apprised of the situation. I also wanted to document this in case my packages are damaged.

Business

Response:

Revdex.com spoke with the business. This customer came into the store to drop off a perpaid book. While she was in the store another customer was paying for a service. The individual filing this complaints interrupted the transaction and offered to provide tape so the customer did not have to pay the business for their service. At that time the individual was asked to leave the store for disrupting the business transaction that was in the process. The business owner has the right to refuse service to customers or individuals that are harming their business sales or disrupting the flow of service.