Packaging Plus Services

Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The information in their response is incorrect regardless of whom they say they spoke withShe is right she was not there so she does not know,Euthanasia was not discussed with us until [redacted] had arrestedWe did not spend an hour trying to make a decision we spent an hour waiting for the vet to give us some options and offer some care for himThere was no IV started until we had been there well over an hour and that was to send him homeThey were still pumping meds down his throat when he arrested and she did not even knowThe business could have offered us a payment plan but they were all about all the money right then not the treatment of the anlmalI have text messages and phone call logs proving how long we waited to be seen and what was offered at what timeI also have my daughters that were right there as this happenedThis business has offered nothing in their response to usThis is unacceptableWe got no emergency treatmentIt was slow and insufficient This response is worth nothingPointless Regards, [redacted]

Dear Customer, I have read your recent complaint to Revdex.com regarding the loss of your dog, ***As you know I was not the attending doctor to your dog the night he presented so ill I do however own the practice and I did review your pet's medical records I did speak to several staff members including the attending veterinarian regarding your visit and the loss of your pet First of all, I am very sorry for your loss It is extremely hard to loose a pet, especially when they are so young That all being said, I do not feel the clinic neglected your dog The veterinarian had examined your dog when he was taken to the back of the clinic to check his vitalsSo when she presented herself into the exam room to discuss a treatment plan with you about ***, the veterinarian had already examined your pet It was recommended to you that [redacted] needed intensive care based on physical exam findings and a verbal estimate was given to you for that careHe needed more care than just intravenous fluidsHe needed diagnostic tests, including blood work and/or radiographsHe needed to be hospitalizedIt was discussed with you that he may not survive even with extensive treatmentYou declined intensive care treatment due to lack of available funds Euthanasia was discussed as an option to you due to the pet's condition You are correct in that you spent over an hour in the clinic deciding which route to take regarding treatment of your pet During this time, [redacted] was treated with subcutaneous fluids, and was given an injection to help settle his stomach and an antibiotic injection with the intent that you would be taking him home because you could not hospitalize or euthanizeThe liquid medication that was given to [redacted] was a dextrose solution [redacted] then arrested in the exam room and was taken back to the treatment area where CPR was initiatedAgain euthanasia was discussed with you as pet's condition was grave I understand and respect that you are terribly upset about the unexpected loss of your pet but your *** was extremely ill when he presented to the clinic, and his prognosis was poor for survival based on just physical exam findingsHe needed extensive veterinary care, more than just intravenous fluids We are staffed and equipped to care for most small animal emergencies, however the financially responsibility for that care falls on the owners And if owner's cannot afford treatment and the pet's condition is guarded for survival often euthanasia is the most humane option Unfortunately, the clinic is not supported by the state, donations or any other funds and it is a privately owned busines,s and finances must be discussed even at the most difficult times Again, I do sympathize with your loss of your pet, [redacted] , DVM Town and Country Veterinary Clinic, Owner

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The information in their response is incorrect regardless of whom they say they spoke with. She is right she was not there so she does not know,Euthanasia was not discussed with us until [redacted] had arrested. We did not spend an hour trying to make a decision we spent an hour waiting for the vet to give us some options and offer some care for him. There was no IV started until we had been there well over an hour and that was to send him home. They were still pumping meds down his throat when he arrested and she did not even know. The business could have offered us a payment plan but they were all about all the money right then not the treatment of the anlmal. I have text messages and phone call logs proving how long we waited to be seen and what was offered at what time. I also have my daughters that were right there as this happened. This business has offered nothing in their response to us. This is unacceptable. We got no emergency treatment. It was slow and insufficient.  This response is worth nothing. Pointless.
Regards,
[redacted]

Dear Customer,
 
I have read your recent complaint to Revdex.com regarding the loss of your
dog, [redacted]. As you know I was not the attending doctor to your dog the night he
presented so ill.   I do however own the practice and I did review your pet's
medical records.  I did...

speak to several staff members including the attending
veterinarian regarding your visit and the loss of your pet.  First of all, I am
very sorry for your loss.  It is extremely hard to loose a pet, especially when
they are so young.  
That all being said, I do not feel the clinic neglected your dog.  The
veterinarian had examined your dog when he was taken to the back of the clinic
to check his vitals. So when she presented herself into the exam room to discuss
a treatment plan with you about [redacted], the veterinarian had already examined
your pet.  It was recommended to you that [redacted] needed intensive care based on
physical exam findings and a verbal estimate was given to you for that care. He
needed more care than just intravenous fluids. He needed diagnostic tests,
including blood work and/or radiographs. He needed to be hospitalized. It was
discussed with you that he may not survive even with extensive treatment. You
declined intensive care treatment due to lack of available funds.  Euthanasia
was discussed as an option to you due to the pet's condition. 
 
You are correct in that you spent over an hour in the clinic deciding
which route to take regarding treatment of your pet.  During this time, [redacted]
was treated with subcutaneous fluids, and was given an injection to help settle
his stomach and an antibiotic injection with the intent that you would be taking
him home because you could not hospitalize or euthanize. The liquid medication
that was given to [redacted] was a dextrose solution. [redacted] then arrested in the exam
room and was taken back to the treatment area where CPR was initiated. Again
euthanasia was discussed with you as pet's condition was grave. 
I understand and respect that you are terribly upset about the
unexpected loss of your pet but your [redacted] was extremely ill when he presented
to the clinic, and his prognosis was poor for survival based on just physical
exam findings. He needed extensive veterinary care, more than just intravenous
fluids.  We are staffed and equipped to care for most small animal emergencies,
however the financially responsibility for that care falls on the owners.  And
if owner's cannot afford treatment and the pet's condition is guarded for
survival often euthanasia is the most humane option.  
 
Unfortunately, the clinic is not supported by the state,
donations or any other funds and it is a privately owned busines,s and finances
must be discussed even at the most difficult times. 
Again, I do sympathize with your loss of your pet, 
[redacted], DVM 
 
Town and Country Veterinary Clinic, Owner