Packman Disposal

Initial Business Response / [redacted] (1000, 9, 2015/08/21) */ I AM SO SORRY FOR ALL THE PROBLEMS YOU HAVE ENDURED WITH YOUR TRASH SERVICEI HAVE ISSUED A FULL REFUND TO YOUR CREDIT CARD UED TO PAY FOR SERVICEWE WILL PICK UP OUR GAL TOTER ON TUE 8/25/PLEASE HAVE IT CURBSIDE

Initial Business Response / [redacted] (1000, 6, 2015/11/19) */ In response I would like to point out , you did not call in advance to let us know you were going to have additional bags of trash and that they would be in a different location then normal Yes, the limit is bags per week this includes your "domestic" trash as well as bags of leaves We ask that you spread out the bags of leaves if they exceed your weekly limit and they must be in the same location as your regular trashAs a customer since , we have only raised your rate times, in 5years and months

Initial Business Response / [redacted] (1000, 6, 2015/09/21) */ Trash and our container scheduled for pick up on 09/22/ Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/09/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) They really didn't leave much choiceThey really should be also giving an apology for there complete lack of customer service and there rudenessI will never recommend this company to anyoneThey have the worst service

Initial Business Response / [redacted] (1000, 9, 2015/09/17) */ I tries to contact [redacted] via telephone to resolve this matter, but you chose to call Revdex.com instead of resolving it yourselfRefund has been mailed

Initial Business Response /* (1000, 6, 2015/06/09) */
I apologize for the run around the customer has been given I have just became aware of this situation by the Revdex.comI will personally put a refund check in the mail today for $
Again I am so sorry that this problem was not addressed months
agoWe have had a few new CSR in the office but that does not excuse the sow response
Initial Consumer Rebuttal /* (2000, 8, 2015/06/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did receive a check as promised from Packman Disposal in the amount of Thank you Revdex.com for helping to resolve this issue

Initial Business Response /* (1000, 6, 2015/07/24) */
We do not have any reports by the police of a physical assault by one of our employeesAny debris left in the alley has the potential to be ran overI apologize if the tarp was left in the alley for vehicles to drive on
Initial Consumer
Rebuttal /* (4200, 11, 2015/07/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did not explain their holiday schedule clearlyThey did not provide refund for renaider of quarter

Initial Business Response /* (1000, 6, 2015/11/19) */
In response I would like to point out , you did not call in advance to let us know you were going to have additional bags of trash and that they would be in a different location then normal.
Yes, the limit is 14 bags per week this includes your...

"domestic" trash as well as bags of leaves.
We ask that you spread out the bags of leaves if they exceed your weekly limit and they must be in the same location as your regular trash. As a customer since 2009 , we have only raised your rate 4 times, in 5years and 10 months.

Initial Business Response /* (1000, 6, 2015/09/21) */
Trash and our container scheduled for pick up on 09/22/2015.
Initial Consumer Rebuttal /* (2000, 8, 2015/09/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They really didn't leave much choice. They really...

should be also giving an apology for there complete lack of customer service and there rudeness. I will never recommend this company to anyone. They have the worst service.

Initial Business Response /* (1000, 9, 2015/09/17) */
I tries to contact [redacted] via telephone to resolve this matter, but you chose to call Revdex.com instead of resolving it yourself. Refund has been mailed.

Initial Business Response /* (1000, 9, 2015/08/21) */
I AM SO SORRY FOR ALL THE PROBLEMS YOU HAVE ENDURED WITH YOUR TRASH SERVICE. I HAVE ISSUED A FULL REFUND TO YOUR CREDIT CARD UED TO PAY FOR SERVICE. WE WILL PICK UP OUR 96 GAL TOTER ON TUE 8/25/15 PLEASE HAVE IT CURBSIDE.

[redacted]   1st trash missed reported was on June 9th, they cancelled service a week later.  Nothing is owed at this time.   [redacted]

Initial Business Response /* (1000, 8, 2015/07/24) */
We do not have any police reports of a physical assault by one of our employees if we did we would address that issue.
We apologize if there was a tarp left in the alley . Any debris left in the alley has the potential to be ran...

over.
Initial Consumer Rebuttal /* (3000, 10, 2015/07/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When I called and spoke with the Manager [redacted], she took all my information: name, address, phone#, etc and stated the owner will call me. He never did. [redacted] was not helpful and she was very rude. I don't believe they even care.I would like to close this case. They are never going to admit they are in fault. Thanks, [redacted]

Initial Business Response /* (1000, 9, 2015/07/24) */
ISSUED REFUND TO CREDIT CARD USED TO PAY FOR SERVICES NOT USED.

Initial Business Response /* (1000, 9, 2015/08/21) */
I apologize for the problems thus customer is having. Please provide us with more information. I do not show w service the address of [redacted] S [redacted] or anyone with the name provided. I will address this issue as soon as I receive the...

information I need to research the problem.
Initial Consumer Rebuttal /* (3000, 11, 2015/08/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The adresses were [redacted] and [redacted] St. [redacted] CO. XXXXX. Please refund my $75 dollards for the services not provided, even after calling 3 times to let you know that the trash was not being picked up.
Final Business Response /* (4000, 13, 2015/09/02) */
Thank you for providing me with the correct address. I have refunded the payment you made of $70.89 to your credit card .