Pad & Quill LLC

Initial Business Response / [redacted] (1000, 5, 2015/12/28) */ Customer received watch band on December 24th, According to tracking number: [redacted] Customer emailed our customer service and apologized stating he is very happy that he receivedEverything is now fine Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/28) */ (The consumer indicated he/she ACCEPTED the response from the business.)

*** called our customer service and complained that his customized Author Series case was not laying flatFallon, our customer service agent asked him to send photos of the issue. He sent a video showing that when he closed it, it would not lay flat. After checking it myself, (Dawn
***-operations manager), I determined this is a very thing we have seen since creating the iPad Air caseThe frame is very thin and the sure lock bumpers stick out above the thin frame thus causing the case to not lay completely flat right when you get your caseWe informed the customer, *** that he needs to give it some "break in" time, using the elastic strap and within time it will begin to lay flatter/become more pliable, but that this is very and it is not defectiveIf we were to replace the case it will come looking the same as this one is.*** was very unhappy with our response and demanded to talk to Brian, the ownerBrian does not take phone calls, as he is the owner of the companyHe said he was going to go to the Revdex.com and bad mouth our company because we do not take care of our customers or want to make sure we have good quality control on our itemsThis is not the caseWe stated the product is and will break in with time.We asked him for his opinion on what he thought was fair, and he didn’t have any input Our customer service manager, Val talked to *** on February 9th on the phoneWe offered him an additional 15% refund to be courteous and he accepted While his complaints are not something that Pad&Quill deems as defective we did try and help the customer out on this He seemed satisfied with the resolution.We believe we've solved the issue with ***

Initial Business Response /* (1000, 5, 2015/12/28) */
Customer received watch band on December 24th, According to tracking number: ***
Customer emailed our customer service and apologized stating he is very happy that he receivedEverything is now fine
Initial
Consumer Rebuttal /* (2000, 7, 2015/12/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, I only accepted because the business offered a diplomatic solution and not because they have made any effort in proving a working non defective product