Spada's Total Auto Repair

This particular customers request for coverage of repairs made at another facility were denied for the following reasons. First, after repairs were made at our facility the vehicle was starting and running normally. We noted a possible transmission and exhaust issue in the after notes and customer declined additional diagnostics. Customer was satisfied, paid their bill and left without making any contact stating the vehicle isn't running properly. Customer then called two weeks later stating that the vehicle was not running properly when they were leaving town and they chose to drive it anyway instead of returning to our shop to allow us to make any needed repairs as per our warranty. They chose to head north with a poorly running vehicle and stopped 300 or so miles away (according to the customer who couldn't recall/would not tell us the name of the town) to have additional repairs made. When asked why they didn't return they stated they were leaving town and didn't wish to return. Per our warranty, customers are instructed to return when/if any issues arise to allow us the opportunity to remedy the situation. This customer did not provide us that opportunity even though they had 2 weeks to do so before leaving our area. Secondly, customer demanded a refund for repairs made at another automotive repair shop in the amount of $100 without providing any documentation that repairs were even made. When questioned customer could not provide the name of the repair facility nor the town the facility was located in.
Based on the customer's lack of following warranty guidelines, not informing us that there was a problem prior to them leaving even though they admitted the vehicle wasn't running properly before driving on the highway and their lack of documentation proving additional repairs had to be made, we denied their request for repayment of the "claimed" additional costs they endured to repair their vehicle.

This will be the last correspondence we will provide on this matter as it is clear the customer does not want to adhere to the multiple requests made to provide documentation in order to receive a refund. On top of the fact that the accounts given by customer do not hold up per his description of issue and repair, as well as the fact that he is not being reasonable with providing proper documentation, we deny all requests made for a refund. Customers are responsible for providing all documents when requesting any type of refund. This goes for any business, not just ours. Stating that we must take your account of the incident just based on your word, even though the stories don't add up and, on top of that, you want us to track down the repair facility and obtain your invoice for you is inappropriate. If you wished a refund you could have done so appropriately on our first, second or even third request for proper documentation. To say that Mr. has attempted to postpone your refund by arguing is inaccurate and slanderous, as we have responded in a timely manner to each of your requests, each time asking you for proof of repairs. Any postponement is solely the fault of the customer who continually refuses to provide proper documentation of repairs as requested multiple times. Due to customer's unwillingness to adhere to requests we will no longer entertain any further requests for reimbursement. Mr. could at any point provided the requested documents and had his reimbursement request considered but he has chosen not to. Any further attempts to slander Mr. or the business's credibility will be considered a defamation of character and considered for further action against Mr..