Paddlesteamer THOMAS JEFFERSON

Complaint: [redacted] I am rejecting this response because:I take offense to being referred to as ungrateful because this is not a case of buyers remorse I didn't just merely change my mind The stove isn't brand new nor is it what I feel was represented If it is the backsplash that is modified it was not done well It is separating from the back of the stove and does not allow the stove to fit properly There is also a lot of wear on the stove that will require effort to make it right.Our email correspondence was not an intent to say that this stove is acceptable It isn't and we aren't desperate nor are we dishonest We try to do fair business We are asking VCDiscounter to do the same We haven't been saved any time nor money as the stove doesn't fit properly Regards, [redacted] ***

As is stated on our posted policy, "Shipping is Nonrefundable: "Free" Ground Shipping is synonymous with "Included" or "At No Additional Charge" Ground ShippingThe shipping carriers do not ship for free which means we do pay the shipping when your order is shipped.If you cancel your order after we have incurred shipping expense, shipping will be deducted from any refundPlease review our cancellation policy.If you return your order, the actual shipping charges will be deducted from any refundPlease review our return policy."This and all of our policies are clearly posted on our site It was the customer's choice to use our site by which choice they agreed to the terms of use, including these posted policies It was further the customer's choice to order the particular model they chose and to request to return the order All order and returns are made under the conditions of our policies which are posted and in place for that reason We are not changing or violating the posted policy simply because this customer disagrees after the fact.The return authorization was sent to this customer, authorizing their return under the conditions of our return policy The return authorization number is valid for days after it was issued

Complaint: ***
I am rejecting this response because: although I still do not agree with the description, I still do not feel that the FREE shipping should not be refunded How can it be advertised as FREE if it was not FREE
Regards,
*** ***

Complaint: ***
I am rejecting this response
because:The stove was modified It was outfitted with a part that does not belong to that stove VCDiscounters had to drill holes to install this partit is ill fitting (thus the stove is modified) and will not allow the stove to sit up against the wall as it should Before any such part was installed, I, as the consumer should have been consulted The stove, while unused, is so old some parts aren't even available and that should have been made known This stove is not brand new.VCDiscounters will not allow us to return without a restocking fee We are sending back the stove but do not feel that it is appropriate to pay such a fee, nor any shipping costs, because this is not the brand new stove we thought we ordered.Sincerely,*** ***
Regards,
*** ***

Complaint: ***I ACCEPT this response I am not rejecting this response I just have follow up questions I will be more than glad to send the defective part back to the business I would like to know if the cost of shipping will be refunded In addition, I want to be sure of the address as well as who I should address the package to Should I address the package to *** *** at *** *** *** *** ***? Below is the requested information I have also attached the requested receipt Model Number of *** washer: ***Serial Number of *** washer* ***Please note that I am ACCEPTING the response I just want to know if the business will refund the price of shipping and get clarification on the shipping address
Regards,
*** ***

Our description of the product clearly describes a carpet machine and no where and no way mentions it is for use on bare floors."Equipped with a powerful amp motor, this easy-to-use machine cleans carpets by applying, scrubbing, and removing hot tap water and cleaning solutionThe unit's five
rotating SpinScrub brushes gently loosen dirt from fibers, and the brushes pop out for rinsingHeated cleaning forces hot air from the motor directly into the carpet, making the solution and brushes work more efficientlyEven more, its fingertip Clean Surge function comes in handy for spot and heavy-traffic areas, and the included SpinScrub powered hand tool works great for cleaning upholstery and stairs."The single bullet point this customer uses to claim was misleading is taken directly from the manufacturer's site, has been in use since the creation of this product and over the course of thousands of products being sold, we never heard anyone else claim that this description lead them to believe it was designed for both carpets and bare floors:"Heated Cleaning - Applies heat directly to the floor"We are sorry that the customer read into the single bullet point what they were hoping for and failed to do their due diligence in researching prior to making the purchase. A simple email or phone call to us or to the manufacturer PRIOR to purchase would have prevented this mistake on their part. We did not recommend this product to this customer for their purpose. We had no contact from them prior to receiving the order which we filled in good faith. In good faith, we incurred shipping costs which will not be refunded upon return of the order.If the customer did not agree with our policies or believe them to be fair, they were completely free to shop elsewhere.We stand by our posted policies that govern this transaction. The customer in this case is fully responsibility for the cost of this return
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***

The stove was brand new when it was sold. The stove was not modified, the back splash that was installed on it was. The extra securing holes are below and on the back and do not in any way, neither cosmetically nor functionally, alter the stove. The year of manufacturer is irrelevant to the new condition. Manufacturer's often sell to their dealers merchandise that was manufactured years before. That is how it is in the appliance industry. If the year model were important to the customer, the complete model number and manufacturer information was provided on the site and we would expect they might have researched it - IF it was that important to the $purchase. The product was never sold prior to this purchase and therefore qualified as Brand New. We know for a fact that the stove is in acceptable condition because we have email correspondence from the customer offering to keep it for a discount. We believe this is a simple case of buyer's remorse for whatever reason they want to return this order and are trying desperately to find a way out of the costs associated with that decision. We really expected the customer would be grateful for the bonus of the back splash which was not promised to be included and for which there isn't much available to replace. We saved them both time and energyThe restocking fee and shipping costs still apply. They may return it under the conditions of our return policy or they may keep it. They may NOT return it for a full refund

We are very sorry this customer had a problem with the appliance but we were not ever allowed a chance to see or repair this itemThe customer bought it on I think a Friday and called us the next Monday and asked for for repairWe do warrant the items we sell and will fix them promptly if a
problem comes upWe do not have any way to compensate this customer and we are not able to verify any part of the situationHad I been a weekday we could have sent a service tech or advised the customer as to our policy on used appliance warrantyThe first contact we received was a demand for paymentThank you*** ***

The product was not altered, a FREE BONUS back splash was installed. The customer may return the order under the conditions of our return policy via the return instructions already sent. Shipping and restocking fees will apply

Complaint: [redacted]
I am rejecting this response because:I take offense to being referred to as ungrateful because this is not a case of buyers remorse.  I didn't just merely change my mind.  The stove isn't brand new nor is it what I feel was represented.  If it is the backsplash that is modified it was not done well.  It is separating from the back of the stove and  does not allow the stove to fit properly.  There is also a lot of wear on the stove that will require effort to make it right.Our email correspondence was not an intent to say that this stove is acceptable.  It isn't and we aren't desperate nor are we dishonest.  We try to do fair business.  We are asking VCDiscounter to do the same.  We haven't been saved any time nor money as the stove doesn't fit properly.
Regards,
[redacted]

As is stated on our posted policy, "Shipping is Nonrefundable: "Free" Ground Shipping is synonymous with "Included" or "At No Additional Charge" Ground Shipping. The shipping carriers do not ship for free which means we do pay the shipping when your order is shipped.If you cancel your order after we have incurred shipping expense, shipping will be deducted from any refund. Please review our cancellation policy.If you return your order, the actual shipping charges will be deducted from any refund. Please review our return policy."This and all of our policies are clearly posted on our site.  It was the customer's choice to use our site by which choice they agreed to the terms of use, including these posted policies.  It was further the customer's choice to order the particular model they chose and to request to return the order.  All order and returns are made under the conditions of our policies which are posted and in place for that reason.  We are not changing or violating the posted policy simply because this customer disagrees after the fact.The return authorization was sent to this customer, authorizing their return under the conditions of our return policy.  The return authorization number is valid for 15 days after it was issued.

We will in fairness offer to pay the cost of the new part but it would be our cost not the retail price of a third party. The customer will need to supply us with the model and serial number of the washer and the old part we will take care of that. The involvement of a third party to service the appliance would not be something we will assume. Our prices reflect a good working appliance and given the opportunity, we would have promptly repaired the unit using our service and parts. We have been in this location 35 years and are open 6 days a week. We have a great reputation in the community and take great care of our customers. There would be no reason it could not be looked at here quickly or exchanged for another machine if we could not get it repaired.I would need the old part back the model and serial number of the unit and a copy of the repair bill after that it would just take a few days to get a part cost refund to the customer. Thank You [redacted]