To Whom it may concern, We regret that we did not meet the level of customer service that Miss [redacted] deservedPrior to this Revdex.com complaint e-mail we have already addressed the situation with Miss [redacted] and satisfied her concern I have provided her my phone number so Miss [redacted] can contact me personally should she have any questions or concerns in the future Bill W [redacted] General Mgr Paddock Chevrolet ###-###-####
While there was no financial loss suffered by the consumer nor any negative credit score activity Paddock Chevrolet would be more then happy to send the consumer $as a good will gesture Bill W [redacted] General Manager
Consumer called into the Revdex.com with clarificationHe stated that he would like an apology and for the company to revise their policiesHe received no call from Paddock to let him know the card did not go through
To Whom it may concern, Paddock Chevrolet understands the importance of advertising in a way that does not contradict , confuse or call on consumers to qualify for incentives that the majority of consumers do notAs a company we are commited to following Attorney General [redacted] Guidelines to Dealer Advertising It is our belief that we are consistent in this philosophy in the ad in questionIt is clearly noted in the heading of the advertisement that the offers are for anyone trading in a vehicle they ownWe go on to mention that if you have a lease in the household you could save more When we offered numbers to the consumer we were not able to get a payoff because there lender was closed We are more then happy to try to work out a transaction that works for everyone but the fact is the consumer has NEVER returne our calls to get them back into the store to get the numbers we neededThere lender will not allow us to get the info without them presentMy General Sales manager has called the consumer in my presence several times and we are still waiting for the consumers responseBased on our A+ rating we hope we have proved that we are willing to work with consumers and come to resolutions whenever possibleWe welcome the opportunity to do that in this case Bill W [redacted] General Manager ###-###-####
To Whom It May Concern, When Corey [redacted] was asked about this consumers concern he denied ever claiming this consumer was told they had to open the card nor did he say that the card had anything to do with the loanPaddock Chevrolet understood that they had no possible way to confirm what had occured and didn't feel comfortable with the possibility that a consumer could be offered a card or sign up for a card without fully understanding what was happeningWe have changed our policy because of this and have canceled offering the card to anyoneIt is also our understanding that as long as the card is not authorized when received by the consumer it is not activated therefore not reported to a credit bureauWhile we are not the credit card company this was the information we received when we looked into this situation with Capitol oneThe last fact that should be addressed is Mr [redacted] is no longer employed by Paddock Chevrolet Bill W [redacted] General Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.They have not called or left a message with my husband *** And the ad which I also sent to Revdex.com, states have a lease save even more This is obviously advertising And my matter will not be resolved until that claim is met by Revdex.com or legal representation Regards, [redacted]
To whom it may concern My name is Darren Paddock, I am the Director of Finance at Paddock Chevrolet As the Director one of my responsibilities at the dealership is to safeguard and administer customer credit applications and also resolve any questions or concerns that a customer may have with there credit After receiving Mr***'s complaint that we ran his credit with out his permission I look into the facts of what had happened We take our customers credit and the compliance to safe guard that information very seriously and after reviewing the documentation that was collected from the customer I found that we did have the customer fill out and sign a credit application before we ran his creditI then called Mr [redacted] to hear his side of what had happened and why he felt the we ran his credit without his permission When I called Mr [redacted] he explained that he was upset because he didn't think that the credit application that him and his wife filled out was in fact a credit application, he told me that it was explained to him that it was just a form to gather his informationAfter I spoke with Bill K [redacted] the used car manager that was involved running Mr& Mrs***'s credit I came to the conclusion that there was definitely some confusion between Mr***, the salesperson and Bill K*** Because of the confussion I explained to Mr [redacted] that I could call our credit reporting company and start the process to remove the inquire to remedy the situation I spoke to our credit reporting company around September 17th to start the process to remove the inquire I received a call from the credit reporting company on October 5th and they asked me to email them addition information to help with the removal of the credit inquiry I was informed that the credit inquiry will be removed anywhere form to days form the October 5th I spoke with Mr [redacted] and explained the process to him and he was happy with what we have done do resolve this matter for him I will follow up with Mr [redacted] after the credit inquiry is removed Thanks Darren Paddock
To Whom It may Concern I'd like to apologize on behalf of myself and the Paddock Chevrolet team for failing to meet the [redacted] expectationsIt is never our intent to have an unsatisfied consumer There are however some factual items that need to be addressedFirst, [redacted] as well as Paddock Chevrolet offer incentives at time of delivery, not time of saleWhen an individual chooses to order a vehicle rather then take it out of stock they are explained this and must understand that any rebates or promotions are subject to time of delivery Paddock Chevrolet cannot predict or assume issues that will slow down production of a vehicleConditions such as weather or labor issues or even parts delays can and do happen and can and do effect delivery timesThe [redacted] purchased a vehicle under the [redacted] Employee pricing parameters They were given the absolute best price available for there new [redacted] With this pricing they would not have qualified for our November promotion as it was not compatible with Employee pricing per the UAW negotiated guidelinesIn addition we had an offer in the market place that offered special discounts on certain vehicles and they did not include the [redacted] I am not ignoring the fact that there was lack of communication on our part and although it would not have gotten the vehicle here any sooner I understand it would have explained the situation better and that would have been what I expected our team to accomplishI would be more then happy to split the cost of a new [redacted] Cover with the [redacted] as a good faith gesture Bill W [redacted] General Manager Paddock Chevrolet
To Whom it may concern, We regret that we did not meet the level of customer service that Miss [redacted] deservedPrior to this Revdex.com complaint e-mail we have already addressed the situation with Miss [redacted] and satisfied her concern I have provided her my phone number so Miss [redacted] can contact me personally should she have any questions or concerns in the future Bill W [redacted] General Mgr Paddock Chevrolet ###-###-####
While there was no financial loss suffered by the consumer nor any negative credit score activity Paddock Chevrolet would be more then happy to send the consumer $as a good will gesture Bill W [redacted] General Manager
Consumer called into the Revdex.com with clarificationHe stated that he would like an apology and for the company to revise their policiesHe received no call from Paddock to let him know the card did not go through
To Whom it may concern, Paddock Chevrolet understands the importance of advertising in a way that does not contradict , confuse or call on consumers to qualify for incentives that the majority of consumers do notAs a company we are commited to following Attorney General [redacted] Guidelines to Dealer Advertising It is our belief that we are consistent in this philosophy in the ad in questionIt is clearly noted in the heading of the advertisement that the offers are for anyone trading in a vehicle they ownWe go on to mention that if you have a lease in the household you could save more When we offered numbers to the consumer we were not able to get a payoff because there lender was closed We are more then happy to try to work out a transaction that works for everyone but the fact is the consumer has NEVER returne our calls to get them back into the store to get the numbers we neededThere lender will not allow us to get the info without them presentMy General Sales manager has called the consumer in my presence several times and we are still waiting for the consumers responseBased on our A+ rating we hope we have proved that we are willing to work with consumers and come to resolutions whenever possibleWe welcome the opportunity to do that in this case Bill W [redacted] General Manager ###-###-####
To Whom It May Concern, When Corey [redacted] was asked about this consumers concern he denied ever claiming this consumer was told they had to open the card nor did he say that the card had anything to do with the loanPaddock Chevrolet understood that they had no possible way to confirm what had occured and didn't feel comfortable with the possibility that a consumer could be offered a card or sign up for a card without fully understanding what was happeningWe have changed our policy because of this and have canceled offering the card to anyoneIt is also our understanding that as long as the card is not authorized when received by the consumer it is not activated therefore not reported to a credit bureauWhile we are not the credit card company this was the information we received when we looked into this situation with Capitol oneThe last fact that should be addressed is Mr [redacted] is no longer employed by Paddock Chevrolet Bill W [redacted] General Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.They have not called or left a message with my husband *** And the ad which I also sent to Revdex.com, states have a lease save even more This is obviously advertising And my matter will not be resolved until that claim is met by Revdex.com or legal representation Regards, [redacted]
To whom it may concern My name is Darren Paddock, I am the Director of Finance at Paddock Chevrolet As the Director one of my responsibilities at the dealership is to safeguard and administer customer credit applications and also resolve any questions or concerns that a customer may have with there credit After receiving Mr***'s complaint that we ran his credit with out his permission I look into the facts of what had happened We take our customers credit and the compliance to safe guard that information very seriously and after reviewing the documentation that was collected from the customer I found that we did have the customer fill out and sign a credit application before we ran his creditI then called Mr [redacted] to hear his side of what had happened and why he felt the we ran his credit without his permission When I called Mr [redacted] he explained that he was upset because he didn't think that the credit application that him and his wife filled out was in fact a credit application, he told me that it was explained to him that it was just a form to gather his informationAfter I spoke with Bill K [redacted] the used car manager that was involved running Mr& Mrs***'s credit I came to the conclusion that there was definitely some confusion between Mr***, the salesperson and Bill K*** Because of the confussion I explained to Mr [redacted] that I could call our credit reporting company and start the process to remove the inquire to remedy the situation I spoke to our credit reporting company around September 17th to start the process to remove the inquire I received a call from the credit reporting company on October 5th and they asked me to email them addition information to help with the removal of the credit inquiry I was informed that the credit inquiry will be removed anywhere form to days form the October 5th I spoke with Mr [redacted] and explained the process to him and he was happy with what we have done do resolve this matter for him I will follow up with Mr [redacted] after the credit inquiry is removed Thanks Darren Paddock
To Whom It may Concern I'd like to apologize on behalf of myself and the Paddock Chevrolet team for failing to meet the [redacted] expectationsIt is never our intent to have an unsatisfied consumer There are however some factual items that need to be addressedFirst, [redacted] as well as Paddock Chevrolet offer incentives at time of delivery, not time of saleWhen an individual chooses to order a vehicle rather then take it out of stock they are explained this and must understand that any rebates or promotions are subject to time of delivery Paddock Chevrolet cannot predict or assume issues that will slow down production of a vehicleConditions such as weather or labor issues or even parts delays can and do happen and can and do effect delivery timesThe [redacted] purchased a vehicle under the [redacted] Employee pricing parameters They were given the absolute best price available for there new [redacted] With this pricing they would not have qualified for our November promotion as it was not compatible with Employee pricing per the UAW negotiated guidelinesIn addition we had an offer in the market place that offered special discounts on certain vehicles and they did not include the [redacted] I am not ignoring the fact that there was lack of communication on our part and although it would not have gotten the vehicle here any sooner I understand it would have explained the situation better and that would have been what I expected our team to accomplishI would be more then happy to split the cost of a new [redacted] Cover with the [redacted] as a good faith gesture Bill W [redacted] General Manager Paddock Chevrolet