Paddock Club Apartments

Dear [redacted] ***, Thank you for reaching out to us in regards to the concerns reported by our resident, Mr [redacted] who resides at [redacted] [redacted] We have followed up personally with Mr [redacted] regarding this issue Unless otherwise notified, our policy is to place a flyer on any car that has sat longer for days without movementWe also do not tow vehicles unless it is in non-operable condition, and we provide notice to our residents via a flyer on their car, and allow our residents hours to notify us and provide resolution before towing occursThe Paddock Club community implemented a parking pass program at the end of September 2016, which has greatly improved parking for our residentsThis parking pass system was implemented to ensure our residents were able to park their vehicles without hindrance, as we had several non- residents utilizing the parking spaces in front of the buildings, which was frustrating for our residents We issue one parking permit per licensed resident, with the maximum of parking permits per apartment home, regardless of apartment size We were notified at the beginning of January that Mr [redacted] would be out of the country, and the vehicle would remain in one spot for a period of timeWe accepted and approved his notification, and his vehicle was not towed during that time period Mr [redacted] had his vehicle tagged with a courtesy reminder (on paper, not with a sticker) on Thursday, February 9th, for being in non-operable condition due to a flat tire on the vehicleThe Paddock Club did not tow his vehicle until February 15th, 2017, and this was due to the courtesy reminder still being on the vehicle, and the vehicle had not movedWe gave Mr [redacted] longer than the hours to follow up with our office before towing the vehicle The parking addendum in our lease clearly states the towing policy for our communityAt this time, we do not have signs posted throughout the community, but these signs were ordered on 01/15/and we are waiting to receive them from the towing companyWe have temporarily posted a notice on our bulletin board near the community mailboxes for our resident’s to reference until we receive the physical signs from the towing company If we can provide any additional information or clarification on this matter, please, do not hesitate to reach out to us Sincerely, [redacted] |Property Manager| Paddock Club ApartmentsPreakness Drive | Florence, KY 41042*** [redacted]

Dear [redacted] ***, Thank you for following up with us in regards to the concerns reported by our resident, Mr [redacted] who resides at [redacted] ***We have had additional follow up conversations with Mr [redacted] regarding this issue, and believe we have reached a conclusionWe have provided clarification to Mr*** regarding our parking policy, which included our notification policy, non-operable condition policy, and parking-pass systemOne of our parking signs has arrived and has since been postedThe other two parking signs will be posted upon arrival In an effort to resolve the concerns Mr*** brought to our attention, we have decided to credit the towing fee, in the amount of $260.00, to Mr***' accountMr [redacted] has been notified of this credit, and has also been informed of his responsibility to retrieve the car from impound, which he has agreed to To avoid any future confusion regarding parking policy, we will be posting the additional two signs upon arrival, and will continue to follow up with our residents on a case-by-case basisWe feel the issued credit to Mr***' account, and the additional clarification provided in our conversations, will bring this matter to a closeWe sincerely hope this resolution will ensure Mr [redacted] satisfaction, and we will continue to follow up with him personally should he have any additional questions or concernsIf we can provide any additional information on this matter, please, do not hesitate to reach out to us Sincerely, [redacted] Property Manager [redacted]

[A default letter is provided here which indicates your acceptance of the business's response? If you wish, you may update it before sending it? If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply? Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Thanks for going the extra mile to resolve this issue Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I am a resident here and that car is my property Management staff regularly communicate to me about entry and leave flyers on the door or emails me I would like to see in the lease agreement that states that the staff will not contact you about your car and will place a piece of paper on the car if their is an issue Contact means they make you aware of the issue What if that resident is out of town, sick, or have a child that is injured When I spoke with the manager she didn't seem concerned with my car Why didn't she tell me then their was an issue? I reject their response and would like proof that my tire was flat and they stuck that piece of paper on my car Without contacting the resident of a issue then their is no proof and I feel my car should be returned I have also talked to multiple towing companies that contract with complexes They all say the signs are a standard practice in a apartment complexes like the Paddock Club I spent my time looking for my car, wasted police time looking see if they impound my car because the Paddock Club didn't provide its residents basic facts about car removal in the lease agreement Removing my car might not be illegal but it sure bad business practice The parking lot is empty now because residents are parking on the street in fear of car removal The towing company that tows at Paddock Club informed me when the tow truck comes through residents are running out to move their cars Their policy is causing residents hardships and the policy should work for the residents and for the management staff It is clear the Paddock Club parking rules is not working Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I am a resident here and that car is my property Management staff regularly communicate to me about entry and leave flyers on the door or emails me I would like to see in the lease agreement that states that the staff will not contact you about your car and will place a piece of paper on the car if their is an issue Contact means they make you aware of the issue What if that resident is out of town, sick, or have a child that is injured When I spoke with the manager she didn't seem concerned with my car Why didn't she tell me then their was an issue? I reject their response and would like proof that my tire was flat and they stuck that piece of paper on my car Without contacting the resident of a issue then their is no proof and I feel my car should be returned I have also talked to multiple towing companies that contract with complexes They all say the signs are a standard practice in a apartment complexes like the Paddock Club I spent my time looking for my car, wasted police time looking see if they impound my car because the Paddock Club didn't provide its residents basic facts about car removal in the lease agreement Removing my car might not be illegal but it sure bad business practice The parking lot is empty now because residents are parking on the street in fear of car removal The towing company that tows at Paddock Club informed me when the tow truck comes through residents are running out to move their cars Their policy is causing residents hardships and the policy should work for the residents and for the management staff It is clear the Paddock Club parking rules is not working
Regards,
*** ***

Dear *** ***, Thank you for reaching out to us in regards to the concerns reported by our resident, Mr*** *** who resides at ***
*** *** *** ** *** We have followed up personally with Mr*** regarding this issue Unless otherwise notified, our
policy is to place a flyer on any car that has sat longer for days without movementWe also do not tow vehicles unless it is in non-operable condition, and we provide notice to our residents via a flyer on their car, and allow our residents hours to notify us and provide resolution before towing occursThe Paddock Club community implemented a parking pass program at the end of September 2016, which has greatly improved parking for our residentsThis parking pass system was implemented to ensure our residents were able to park their vehicles without hindrance, as we had several non- residents utilizing the parking spaces in front of the buildings, which was frustrating for our residents We issue one parking permit per licensed resident, with the maximum of parking permits per apartment home, regardless of apartment size We were notified at the beginning of January that Mr. *** would be out of the country, and the vehicle would remain in one spot for a period of timeWe accepted and approved his notification, and his vehicle was not towed during that time period Mr. *** had his vehicle tagged with a courtesy reminder (on paper, not with a sticker) on Thursday, February 9th, for being in non-operable condition due to a flat tire on the vehicleThe Paddock Club did not tow his vehicle until February 15th, 2017, and this was due to the courtesy reminder still being on the vehicle, and the vehicle had not movedWe gave Mr. *** longer than the hours to follow up with our office before towing the vehicle The parking addendum in our lease clearly states the towing policy for our communityAt this time, we do not have signs posted throughout the community, but these signs were ordered on 01/15/and we are waiting to receive them from the towing companyWe have temporarily posted a notice on our bulletin board near the community mailboxes for our resident’s to reference until we receive the physical signs from the towing company If we can provide any additional information or clarification on this matter, please, do not hesitate to reach out to us Sincerely, *** *** |Property Manager| Paddock Club ApartmentsPreakness Drive | Florence, KY 41042*** *** * *** *** ***

Dear *** ***, Thank you for following up with us in regards to the concerns reported by our resident, Mr*** *** who resides at *** *** *** *** ** ***We have had additional follow up conversations with Mr. *** regarding this issue, and believe we have reached a conclusionWe have provided clarification to Mr*** regarding our parking policy, which included our notification policy, non-operable condition policy, and parking-pass systemOne of our parking signs has arrived and has since been postedThe other two parking signs will be posted upon arrival In an effort to resolve the concerns Mr*** brought to our attention, we have decided to credit the towing fee, in the amount of $260.00, to Mr***' accountMr. *** has been notified of this credit, and has also been informed of his responsibility to retrieve the car from impound, which he has agreed to To avoid any future confusion regarding parking policy, we will be posting the additional two signs upon arrival, and will continue to follow up with our residents on a case-by-case basisWe feel the issued credit to Mr***' account, and the additional clarification provided in our conversations, will bring this matter to a closeWe sincerely hope this resolution will ensure Mr*** satisfaction, and we will continue to follow up with him personally should he have any additional questions or concerns. If we can provide any additional information on this matter, please, do not hesitate to reach out to us Sincerely, *** ***Property Manager*** ***
***

[A default letter is provided here which indicates your acceptance of the business's response? If you wish, you may update it before sending it? If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply? Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.? Thanks for going the extra mile to resolve this issue
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.? I am a resident here and that car is my property? Management staff regularly communicate to me about entry and leave flyers on the door or emails me? I would like to see in the lease agreement that states that the staff will not contact you about your car and will place a piece of paper on the car if their is an issue? Contact means they make you aware of the issue? What if that resident is out of town, sick, or have a child that is injured? When I spoke with the manager she didn't seem concerned with my car? Why didn't she tell me then their was an issue? ? I reject their response and would like proof that my tire was flat and they stuck that piece of paper on my car? Without contacting the resident of a issue then their is no proof and I feel my car should be returned? I have also talked to multiple towing companies that contract with complexes? They all say the signs are a standard practice in a apartment complexes like the Paddock Club? I spent my time looking for my car, wasted police time looking see if they impound my car because the Paddock Club didn't provide its residents basic facts about car removal in the lease agreement? ? Removing my car might not be illegal but it sure bad business practice? The parking lot is empty now because residents are parking on the street in fear of car removal? The towing company that tows at Paddock Club informed me when the tow truck comes through residents are running out to move their cars? Their policy is causing residents hardships and the policy should work for the residents and for the management staff? It is clear the Paddock Club parking rules is not working
Regards,
[redacted]

Dear [redacted],  Thank you for reaching out to us in regards to the concerns reported by our resident, Mr. [redacted] who resides at [redacted]
 
[redacted] We have followed up personally with Mr. [redacted] regarding this issue.  Unless otherwise notified, our...

policy is to place a flyer on any car that has sat longer for 7 days without movement. We also do  not tow vehicles unless it is in non-operable condition, and we provide notice to our residents via a flyer on their car, and allow  our residents 24 hours to notify us and provide resolution before towing occurs. The Paddock Club community implemented a  parking pass program at the end of September 2016, which has greatly improved parking for our residents. This parking pass  system was implemented to ensure our residents were able to park their vehicles without hindrance, as we had several non- residents utilizing the parking spaces in front of the buildings, which was frustrating for our residents.  We issue one parking  permit per licensed resident, with the maximum of 2 parking permits per apartment home, regardless of apartment size.   We were notified at the beginning of January that Mr. [redacted] would be out of the country, and the vehicle would remain in one  spot for a period of time. We accepted and approved his notification, and his vehicle was not towed during that time period.  Mr. [redacted] had his vehicle tagged with a courtesy reminder (on paper, not with a sticker) on Thursday, February 9th, 2017 for  being in non-operable condition due to a flat tire on the vehicle. The Paddock Club did not tow his vehicle until February 15th,  2017, and this was due to the courtesy reminder still being on the vehicle, and the vehicle had not moved. We gave Mr. [redacted]  longer than the 24 hours to follow up with our office before towing the vehicle.  The parking addendum in our lease clearly states the towing policy for our community. At this time, we do not have signs  posted throughout the community, but these signs were ordered on 01/15/2017 and we are waiting to receive them from the  towing company. We have temporarily posted a notice on our bulletin board near the community mailboxes for our resident’s to  reference until we receive the physical signs from the towing company.  If we can provide any additional information or clarification on this matter, please, do not hesitate to reach out to us.  Sincerely,  [redacted] |Property Manager| Paddock Club Apartments8000 Preakness Drive | Florence, KY  41042[redacted] [redacted] [redacted]

Dear [redacted], Thank you for following up with us in regards to the concerns reported by our resident, Mr. [redacted] who resides at [redacted]. We have had additional follow up conversations with Mr. [redacted] regarding this issue, and believe we have reached a conclusion. We have provided clarification to Mr. [redacted] regarding our parking policy, which included our notification policy, non-operable condition policy, and parking-pass system. One of our parking signs has arrived and has since been posted. The other two parking signs will be posted upon arrival.  In an effort to resolve the concerns Mr. [redacted] brought to our attention, we have decided to credit the towing fee, in the amount of $260.00, to Mr. [redacted]' account. Mr. [redacted] has been notified of this credit, and has also been informed of his responsibility to retrieve the car from impound, which he has agreed to.  To avoid any future confusion regarding parking policy, we will be posting the additional two signs upon arrival, and will continue to follow up with our residents on a case-by-case basis. We feel the issued credit to Mr. [redacted]' account, and the additional clarification provided in our conversations, will bring this matter to a close. We sincerely hope this resolution will ensure Mr. [redacted] satisfaction, and we will continue to follow up with him personally should he have any additional questions or concerns. If we can provide any additional information on this matter, please, do not hesitate to reach out to us.  Sincerely, [redacted]Property Manager[redacted]
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thanks for going the extra mile to resolve this issue.
Regards,
[redacted]