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Paddy O' Furniture Inc

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Paddy O' Furniture Inc Reviews (4)

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to...

me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

We reviewed the information from the customers account and came to a resolution that was amicable to both parties.

Review: In February 2004 I purchased over 5K of patio type furniture from said company, when they had a location at [redacted]. In that era [redacted] was store director and [redacted] was exterior design/sales person. One of the items discussed between [redacted] and I was that as part of included price, I get one re-fabric of entire set that I purchase, at a time that I select. Well, that time was a few weeks ago, I discovered that location I purchased from was another company..so I tracked down said company to [redacted] location. I spoke with [redacted], and she bluntly informed me that the 're-fabric' only apply to Travertine type furniture and not the Malord that I purchase. I asked her to research it being she has only three years time so she looked over to her buddy behind counter and he said he had 10 years and they never did that for Malord type furniture. I asked them why on earth I would pay the high price I did for this and that part of my decision to purchase was that the 're-fabric' was worked into price..I let them know this is fraud, and I did get cost estimate to 're-fabric' one piece...about $120.00. So to do that to all my patio furniture would cost nearly 1k if not more..taxes etc...This is plain fraud...or [redacted] was a lying sg who wanted to bust out a big sale. My receipts show Malard and Travertine all over, as I showed [redacted]. At this point I want to take whole set back and receive full refund..in condition this furniture is in..I do no business with fraudulent companies.Desired Settlement: I will arrange shipping back to n. 19th ave location. Paddy O' Furniture will then observe all my records and reimburse me 100%. I considered 1k for 're-fabric' but then realized they would probably do a cruddy job as they did first time, I want nothing to do with said business.

Business

Response:

We have worked with the customer to stand behind our former salesperson and our product to come to a resolution that not only meets but exceeds his expectations. We want [redacted] to be happy with his purchase from 2004 and hopefully will keep us in mind for any future outdoor furniture needs that he may need. Thank you for the opportunity to continue to earn your business.

Vice President

Paddy O' Furniture

Review: I bought patio furniture from the business on September 7th, 2014. I agreed to finance $10,200 (0% interest for 3 years) and pay the store the difference of $1838. Additionally, the agreement was for all the items to be delivered by the end of November 2014. I would later find out that the sales person wrote the order wrong and overcharged me. When part of the purchase was delivered in October, I realized that the wrong item was ordered....I immediately called and the item was returned, and the more expensive item was credited so my final balance to pay was $1,500.05. When the rest of the items were delivered in the middle of December 2014, I was charged this amount.....however, I said that I did not want to be charged this amount because not all the items were delivered, and not all were delivered in good condition. Cushions were returned because the Velcro was on backwards, and there were yellow lines on the seams that should not have been there. The store made a partial refund for the items that were returned, and they said they would collect remaining payment once the cushions were brought back. After a week the Velcro was corrected, but not the yellow lines, so they were returned to the store again. This was finally corrected, and I received the cushions, and the order was completed, on January 22, 2015. The store called and said they would touch base in a couple days to collect the remaining amount that was refunded, $679.....I did not receive that call a couple days later. All the while I had been paying the financing, a total of $711, and when I received my February statement, it showed my balance as $10,200. Shortly thereafter, I received a call from the store saying that I still owed $679. Well my total purchase was for 11,700, I paid $821 to the store, $711 to the financing company, then the remaining that I would owe anyone could be roughly $10,200.....that is either $679 to the store and $9,521 to the financing, or $10,200 to the financing company and $0 to the store. I have tried to discuss this with the store and they did not want to listen. I have all the documentation, and actually when I studied the exact figures, I have actually been overcharged $31.46. Again, the store has not provided any details, and will not look at my documentation.Desired Settlement: I would like a call from the store owner, [redacted], since the General Manager, [redacted], will not allow me to elevate my concerns any higher. I would also like to be refunded the $31.46.

Business

Response:

We reviewed the information from the customers account and came to a resolution that was amicable to both parties.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

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Address: 24688 N. 19th Avenue, Phoenix, Arizona, United States, 85085

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