Initial Business Response / [redacted] (1000, 5, 2015/12/17) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @padisjewelry.com I reached out to [redacted] Her and I were able to resolve her concerns In good faith, we gave her the option to either have her stone sent to the GIA to have it graded for her peace of mind or to exchange her stone for anotherShe opted to exchange the stone for a new oneShe has since come in to our stone and we have done this for herShe will pick up her ring this evening, 12/ She is happy and was a pleasure to work withI appreciate ***'s willingness to allow us to work with her to resolve her concerns Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am very pleased with the offers presented from [redacted] Jewelry [redacted] was a delight to work with; I knew she was as concerned as we were with the situationThe choices they gave me were exactly what we wanted for our peace of mindWe decided to choose a new stone and can't have asked for moreI highly recommend this jeweler - they truly have stood behind their product
Initial Business Response /* (1000, 5, 2015/12/17) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@padisjewelry.com
I reached out to [redacted]. Her and I were able to resolve her concerns.
In good faith, we gave her the option to either have her stone...
sent to the GIA to have it graded for her peace of mind or to exchange her stone for another. She opted to exchange the stone for a new one. She has since come in to our stone and we have done this for her. She will pick up her ring this evening, 12/17.
She is happy and was a pleasure to work with. I appreciate [redacted]'s willingness to allow us to work with her to resolve her concerns.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am very pleased with the offers presented from [redacted] Jewelry. [redacted] was a delight to work with; I knew she was as concerned as we were with the situation. The choices they gave me were exactly what we wanted for our peace of mind. We decided to choose a new stone and can't have asked for more. I highly recommend this jeweler - they truly have stood behind their product.
Initial Business Response / [redacted] (1000, 5, 2015/12/17) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @padisjewelry.com I reached out to [redacted] Her and I were able to resolve her concerns In good faith, we gave her the option to either have her stone sent to the GIA to have it graded for her peace of mind or to exchange her stone for anotherShe opted to exchange the stone for a new oneShe has since come in to our stone and we have done this for herShe will pick up her ring this evening, 12/ She is happy and was a pleasure to work withI appreciate ***'s willingness to allow us to work with her to resolve her concerns Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am very pleased with the offers presented from [redacted] Jewelry [redacted] was a delight to work with; I knew she was as concerned as we were with the situationThe choices they gave me were exactly what we wanted for our peace of mindWe decided to choose a new stone and can't have asked for moreI highly recommend this jeweler - they truly have stood behind their product
Initial Business Response /* (1000, 5, 2015/12/17) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@padisjewelry.com
I reached out to [redacted]. Her and I were able to resolve her concerns.
In good faith, we gave her the option to either have her stone...
sent to the GIA to have it graded for her peace of mind or to exchange her stone for another. She opted to exchange the stone for a new one. She has since come in to our stone and we have done this for her. She will pick up her ring this evening, 12/17.
She is happy and was a pleasure to work with. I appreciate [redacted]'s willingness to allow us to work with her to resolve her concerns.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am very pleased with the offers presented from [redacted] Jewelry. [redacted] was a delight to work with; I knew she was as concerned as we were with the situation. The choices they gave me were exactly what we wanted for our peace of mind. We decided to choose a new stone and can't have asked for more. I highly recommend this jeweler - they truly have stood behind their product.