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To Whom It May Concern;We are responding to the complaint on [redacted] , [redacted] received furniture from us on 4/25/2015, on her order she did purchase a protection plan which was mailed out to her residence after her goods were deliveredIt was explained to [redacted] that she will have to contact the warranty department which is a third party company and speak to them directly on the service she was requestingFurniture Mecca takes every ciustomer complaint very seriously, always making sure customers are the number one priority and any issue is resolved promptlyShould there be any questions please feel free to contact us at ###-###-####.? Thank You,? Furniture Mecca

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] ? Complaint: [redacted] I am rejecting this response because: I was not satisfied with Mecca's actions they told my wife one thing then told me something different if I have to keep Furniture that is unsatisfactory I should not have to pay full price, ? Regards, [redacted]

Customer Name : [redacted] Invoice Number: [redacted] ? [redacted] purchased furniture from our location at [redacted] ***, the goods were delivered on 4/7/About two weeks after the delivery [redacted] contacted our warehouse stating her furniture had defects, Our corporate office then proceeded to exchange the merchandiseAfter our second delivery ? [redacted] was still not satisfied, making our company go out for a third timeon Our last delivery to [redacted] all the paper work was signed and she was satisfiedweeks after this last delivery [redacted] then contacted our office once again asking to have her goods exchange againWe then explained to [redacted] that all we were able to do at this point was repair whatever damaged was that she complained aboutShe refused our service and made racial statements towards the employees on our companyWhen [redacted] finally agreed to take service we sent our technician out on 5-31-, on this date [redacted] signed off on our repair form which clearly states everything was done and completeOn our records this is a closed claimshould there be any questions please feel free to contact is at [redacted] .? ?

The customer was informed on how the finance works at time of purchaseCustomers get excited and dont read and listen to what we tell them..we told her a year and she went over not furniture meccas issueThank you,? Jamie L***

To Whom It May Concern;We are responding on complaint ID# [redacted] customer [redacted] purchase furniture from our Ewing location on October 22, 2017, on this order one of the items had to be ordered.When items are special orders customers may have to wait few weeks to receive the goods [redacted] contacted our coorporate office on November 22, we immediately did take action on this complaint and did expain to [redacted] when items have to be ordered there can be a wait, however his items had arrived and we will deliver him within the next 48- hours, moreover [redacted] did had other requests which were also taken care ofFurniture Mecca strives for % customer satisfaction, on our end this matter has been resolved and it is a close caseshould there be any questions please feel free to contact us.Thank You,? Furniture Mecca

06/01/2016TO WHOM IT MAY CONCERN:We are responding in response to the above reference case ID #, For any special order there is the four to six weeks waiting time frame, which was informed to the customer at time of sale.However, she changed her mind and we issued full refund to this customer and the issue is now resolved.If you have any questions or concern, please feel free to contact us.SINCERELYCUSTOMER SERVICE FURNITURE MECCA

To Whom it may concern:? We are responding on [redacted] complaint [redacted] received delivery from us on 9/16/2017, at time of delivery all paper work was signed, no comments or complaint was stated neither did our coorporate office got any calls stating any issue on this orderIf [redacted] has an issue with her goods we are more than willing to help resolve this matterShould there be any questions please contact us at [redacted] .? Thank You,? Furniture Mecca

---------- Forwarded message ----------From:? [redacted] < [redacted] @ [redacted] >Date: Thu, Jan 12, at 9:AMSubject: Complaint [redacted] To: " [redacted] " < [redacted] >Good Morning? ? In reference to ? complaint below ? this issue has been resolved, television has been replaced.Complaint ID: [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:When I spoke with the [redacted] They informed me that it was Furniture Mecca’s responsibility’to inform me about the accrued interestI have other credit accounts with [redacted] however in reguards to the accrued interest that was not explainedWhere again it is Furniture Mecca’s responsibility. Regards, [redacted]

To Whom It May Concern;We are responding to complaint ID# [redacted] purchased furniture from our location at FrankfordWeeks after his delivery he complaint about his matressesWe proceeded to have a technician out to look at the matressesWe did explain to [redacted] that the issue with his one of his bedding was the box spring,moreover we also gave him the option of exchainging the matress shoud he wanted to upgradeWe have tried accomodating [redacted] e in every possible way we canFurniture Mecca customer satisfaction is our number one priorityplease feel free to contact us, should there be any further questions Thank You,Furniture Meccaand Tell us why here

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:The content of the Furniture Mecca's response email is factually incorrect on a number of levelsThe amount of grammatical errors alone should be a red flag that they are clearly an unprofessional company on several levelsFinally, I do not appreciate the tone of the email - especially considering they seem to be implying my complaint was unwarrantedHere is why there are so many factual errors:Salesman checked during initial purchase and said furniture was in stock at the other storeHe also told me financing would be monthsBoth of these turned out to be inaccurate (if not flat out lies) because I told him I didn't want the furniture bad enough to waitFurniture Mecca needs to stop making excuses for their extremely service and take responsibility.2.I called corporate immediately after being yelled out by the salesman Sammy at the Ewing storeDuring that initial call to corporate I requested that they cancel the order or let me speak to a GM about doing so several timesI also wanted to complain about the extremely unprofessional behavior going on at the Ewing storeI was told over and over again to contact the salesman Kamron who originally sold it to meKamron told me on two seperate occasions the day he would call me back to follow up about fixing the order and delivering it to my houseWe agreed on both calls the time frame for a response - both times I ended up having to folldays after no call was receivedAfter complaining to Revdex.com, Corporate told me my furniture had been at the store since November 4th after repeatedly being told by corporate AND the store that it was not there during past callsI spoke to corporate again after contacting Revdex.comThey finally seemed to want to make things right and told me when the furniture would be delivered and that the terms of my financing would be correctedI explicitly told them I wanted no further contact from the store as the salesman Sammy was very aggressive and irrationalOn Thanksgiving, Sammy calls my cell phone and says that he fixed my financing himself, put together the bar set that was ordered himself, and would have a guy from the store deliver itI say thanks and he begins going off about how I disrespected him and caused trouble for him - this is the same guy that literally yelled at me over a few simple questions. And finally, for the icing on the cake, delivery comes to my houseI become suspicious that the item was not new when I start to find marks and a missing screw on the bar setI take pictures and tell my girlfriend that I think they tried to deliver me the floor model rather than a new piece of furnitureThankfully, she had taken pictures of the floor model that were still saved on her phone and we were easily able to identify that it was indeed the USED floor model we had seen orginallyIt was very easy to identify because there was a very unique looking scratch right along the top of the barCall the delivery guy and he says they don't have another new set in the back and he just did as he was toldI call corporate again to explain the salesman Sammy had lied to me and tried to deliver used furniture - to her credit, Nikki at corporate who did end up fixing the whole situation immediately made sure that a new piece would be sent out to my home the next day. I am still waiting to hear from the GM because I want to know how they could possibly keep an employee after he lied to me about putting together a new bar set only to try and give me a used productI think there should something refunded on the whole order considering the horrendous service I received and amount of time and energy I was forced to put into simply receiving my furniture as paid for.Furniture Mecca needs to take responsibility for their employees and do the right thing by customers when they screw upMistakes happen, but aggressive, unfriendly and unprofessional employees that try to screw a customer by lying and cheating them (purposely delivering used and damaged furniture) should never be tolerated
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it
before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I filed a previous complaint on 3/10/Complaint#***Thank you very much for
contacting the company to try to resolve this issueI did read that I was not able to ammend my original complaint which is why I am filing this new complaint after what happened this morning when I called the Upper Darby store locationI placed a call this morning to inquire as to whether there was a time set for the delivery todayThe gentleman told me that I could look it up myself but that he would do it because he had the page openHe asked for my phone number to look it up and couldn't find any delivery for me under my phone numberHe then asked for the invoice number which I supplied and he still could not locate itI then explained to him that this ongoing issue is the reason why your agency was contacted to intercedeHe then told me to call your agency back because he could not help me any longer and hung up the phone on meI want to also explain that after speaking to Mohammed on Friday around he did tell me that the furniture would be delivered between am-7pm and that someone would call me in the morningWe did discuss the complaint which he referred to on several occasions during the conversationHe did ask me whether he had resolved my issue and I stated that it would not be resolved until the correct and complete items were deliveredI did tell him that I appreciated his call but that I had been frustrating with talking to so many people and never receiving any resolution or return callsThat same day a delivery man called me at around pm and stated that he was on his way to deliver the loveseatI asked him rather he had the bed rails and he stated noI told him I wasn't home anyway because I wasn't expecting him today He said no problem and that he would bring it tomorrow which would have been SaturdayI told him that someone from the store had said it couldn't be delivered until SundayHe said they he would get the bed rails and bring them SaturdayI stayed in my home all day Saturday waiting and no one called or cameI was agitated with waiting all day when I could've been doing other things outside of the house but I just figured I would get the delivery on SundayI assume that they are upset that I filed the original complaint but I did not know what else to do when someone recommend that I file a report with the Revdex.comI had never had to do this before and I have never experienced this type of unprofessional customer serviceI even tried to contact customer service for the company but there is a message which says no one can be reachedAt this point I don't think that they intend on resolving this issue at all and only contacted me on Friday to respond the original complaint.The finance company will be contacting me to follow through on the deliveryI have been in constant contact with them during this process and they stated that their agreement with me could not be finalized until this delivery has been corrected and completedI will be forwarding these complaints to them as wellThey have been very patient, professional and courteous and I am sure that they are not aware of this unprofessional behavior that I have been experiencing from Furniture MeccaI know that I am not the first person experiencing this issue because I have now recently spoken to several other people who told me that they have had similar problemsI am probably the only one who has actually filed a complaintI actually don't know what the resolution should be now or whether it would be advisable to seek legal advice at this pointAll I ever wanted was to get my correct items and that seems to be a problem for Furniture MeccaI could call or go to the store and cause a ruckus like I have heard some people have done but that is not my wayI pride myself on bring professional and handling myself accordingly

Customer signed the contract and put money downThe basis of her complaint is invalidShe can take up her issues with the leasing company

The customer was informed on how the finance works at time of purchaseCustomers get excited and dont read and listen to what we tell them..we told her a year and she went over not furniture meccas issueThank you, Jamie L***

Customer Name: *** *** *** *** purchased furniture from our location at Hunting Park on January 25, 2017, within 2-weeks after delivery *** *** contacted our corporate office and complaint about a damaged on her dining room table, because *** *** purchased a
warranty we did provided her the information so that she can be able to go through her warrantyFurniture Mecca is not responsible if the warranty company does not cover the damages on a particular item or defect, the warranty company is a third party company that is offered to customers at time of sellThis is offered to customer and clearly explained what is covered and notshould there be any questions please feel free to contact us at ###-###-####Thank You.

I have recently filed a comlaint on this same forumID ***I PATIENTLY waitied past contract terms OVER weeks for delivery of itemsI confirmed with this company that my products I am PURCHASING/FINANCING/BOUGHT/ are new, unusedThis company delivered my items over weeks, and with the
nerves to drop of used/show room sofasI SPECIFICALLY called on 1010/17/to confirm this would not happenAt no point was I offered a discount for used itemsThe party delivery company is not the issue hereIt is the costumer service, they do not care about there customers, they will take everyone money and deliver crapThat is very bad for businessI sent the sofas backI spoke with "James"; supervisor of wharehouseThey have caused a very big convenience for me, and made this one of the worst experiences I have ever had, I will never refer Furniture Mecca to ANYONEHere it is almost months later, I STILL DO NOT HAVE THE SOFAS I HAVE PURCHASED.I AM REQUESTING SOME SORT OF REFUND, DISCOUNT FOR SUCH AN INCONVENIENCE

To Whom It May Concern, We are replying on *** *** complaint*** *** purchased furniture from our location on March 6, and was delivered March 16, *** *** purchased a warranty, this warranty was mailed out to *** *** residence, as Furniture Mecca can only guaranteed
against manufacturer defect or damages for a period of days, we did explain to *** *** the warranty is a thirds party which she would have to contact directly and get the serviceshould there be any questions please contact us at ***
Thank You, Furniture Mecca