Page Publishing, Inc.

Dear *** ***,
I apologize about any confusion regarding the minimal investment that we require from some authors to publish their books. All of our development agents are very upfront about the possibilities of such costs and any fees that we do require are clearly outlined in our
publishing agreement which is presented before any transaction is made. Furthermore, our review process takes place before we offer an agreement. There is no possibility of us accepting money and then subsequently rejecting a manuscript
I am sorry that this process frustrated you and I will of course reimburse you the requested $incurred from submitting your manuscript
Best Regards,
*** ***
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear [redacted],Your manuscript has already been deleted and a signed letter of confirmation will be mailed as requested.  The policy of retaining unsigned authors manuscripts for a period of one year is a matter of convenience ?for our authors. Often enough, authors who initially decline to enter a...

publishing agreement right away subsequently contact us many weeks or months later requesting to move forward with their proposed agreement.  The signed Non-Disclosure agreement that is sent to authors prior to any manuscript submission to our company prevents any usage by Page Publishing unless the author is in possession of an executed publishing agreement and desires to publish their title with us.  Manuscripts are always destroyed upon request regardless of the manuscript storage policy.Best Regards,Dustin R[redacted]President/CEOPage Publishing, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I never claimed to have sent them any payment. That's the point. I would not have to send any "investment" to a real publisher. They should stop representing themselves as publishers. They are liars. Con-artists. Scammers. I feel sorry for anyone who has been or is duped by Carl C[redacted] or anybody else affiliated with Page Publishing. I consider myself fortunate that I simply had two months of my time being wasted by Carl when he could have let me know long time ago what scheme they are running. Simple as that. I don't appreciate being fooled any more than the next guy. There is no excuse for unprofessionalism when someone is supposedly in business to provide goods or services to the public as a supposed "ongoing concern". No excuse whatsoever.[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted],I am sorry that you are confused about the royalty structure defined in your publishing agreement and detailed in our brochure - I have attached both here for your reference. In all our documentation, we try to make it very clear as to how much profit an author can expect from each...

book sold. The 70% profit that you are citing refers to eBooks sold on platforms such as [redacted] or [redacted]. Looking at page 2 of the royalty graph, you can see where we explain how much you could make from a print edition of a book sold through [redacted] and other retailers. Physical books are subject to a 55% wholesale discount as will as printing costs, which eats into the profit margin. Per our example on the royalty graph (also priced at $19.95), you can see how a printed book would make less than 70% profit. Although some variables can alter the final royalty (such as printing costs), our authors typically receive royalties in the three dollar range for each copy of their printed book sold.Best Regards,Dustin R[redacted]

I have spoken with [redacted] via telephone today and have confirmed that we are executing the terms of our publication agreement as originally promised, there has been no modification to the contract.  I also provided him with my direct line as well as our [redacted]'s contact...

information should he experience a communication breakdown with any of our representatives.

Hi [redacted], It is regrettable that you experienced such delays in receiving a final version of your book. By including authors in every aspect of the process from editing through cover design and printing, we try to mitigate postponement to a book's publication date due to revisions. Requiring our...

authors to approve each step along the way helps prevent the need for reprints and additional fees. Requesting back-to-back revisions as you have done impedes print and distribution timing. Changes made to a publication are always possible, but unfortunately not instantaneous. Please keep in mind that the revision fees incurred with each reprint are instituted by our printer and distributor. Changes made to an author's book prior to printing are absolutely free. Regarding your recent request for a revision, please send the corrections directly to myself [redacted]) and I will personally see that they are completed as expediently as possible. You will not be responsible for the fees associated with this revision, however future changes will result in corresponding charges, so please be thorough when submitting your revisions. With regards to your free radio interview and trailer, you are scheduled to receive these items within the next 30-60 days. These take place after a title has entered the publicity stage of our process. Best Regards,Dustin R[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi [redacted],I am sorry, I am not sure I understand your complaint. You have two ISBNs assigned to your book (one for each edition as is required), [redacted] is a valid ISBN registered to your title and on file with the Library of Congress. Your issued U.S. copyright protects all editions of...

your work. Please let me know if I can be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Please state how he refund will be issued and when should I expect to receive it.
Sincerely,
[redacted]

I am sorry to say that I cannot provide an amicable resolution to your complaint, Page Publishing is a legitimate b[redacted] publisher that provides excellent service for all of its authors. We always honor every aspect of our publishing agreements and often go above and beyond to assist our clients. Our staff in no way lies or attempts to "con" anyone into working with us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I sincerely thank you for your assistance with this issue. You resolved an issue in less than 24 hours that I have been trying to get resolved for over a month! Thank you so much for your help!!!
Sincerely,
[redacted]

Review: I have all of the emails, if you want them. I paid over #3,000 for Page Publishing to publish my book. They assigned a "publicist" named Katie J[redacted] to me. This woman never helped me through the process, she just sent me emails every now and then when part of the process was complete. And that's fine, even though a publicist should do more, I don't care. After the book was released, there was no help at all. Again, that's fine, I paid for my own promotions.

After the first quarter, I noticed that my page on [redacted] and [redacted] were receiving high amounts of "hits" but the book wasn't selling. People were giving me feedback that the price of the ebook was too high. I asked if it could be lowered to $3.99. Katie's response was that "the lowest they can lower the ebook price to was $6.99."

Okay fine. I agreed since there was nothing that I could do about it. That was on January [redacted].

On February [redacted], I asked what the status was of the price reduction. Katie responded on February [redacted] and stated that they made a mistake and that they accidently lowered the paperback price instead of the ebook price. She said she would take care of.

No apology or anything.

On February [redacted], I discovered that not only was the ebook price still not reduced, but my paperback version on [redacted], that was $12.95, was increased to $36.26. I was livid! I demanded that they fix the issue. Instead of Katie resolving the issue, this is what I received in response:

###-###-####

I had no choice but to accept his rude response and the fact that he took zero accountability. I waited until today and asked Katie again for help, this was the response:

There should be contact information on all of those sites for you to call.

Kind regards,

Katie J[redacted]

Publication Coordinator

Page Publishing, Inc.

###-###-####

So now I am left to try to deal with their vendors to try to fix a book price that they messed up. I don't even know how to do this, and I feel like I have been "had". It is not fair that they can just take my money, not help me and come through with what they promised, and my only choice be a contract break with no refund.Desired Settlement: I wish for Page Publishing to fix the prices of the books, as they promised. If not, then I am requesting a full refund!

Business

Response:

Hi [redacted],I have reviewed your account and our records show that your Publication Coordinator (PC), Katie, made sure that your project was completed in an error free and timely manner per our agreement and her role as your PC. I do see where there was an error made in changing the retail price of your ebook post-publication. For that I do sincerely apologize. I have personally looked into the matter and have made sure that the situation has been rectified. Your paperback price was immediately corrected upon discovering the mistake, unfortunately metadata changes (such as a price update) are not reflected in real time on vendor websites. Book retailers receive their data from our distributor at a frequency that they determine, and it can sometimes take a couple of weeks to update a book's listing. The new pricing will appear shortly as promised. Regarding the $36.26 price you saw on the [redacted] website, upon investigation I found that to be the price for a used copy of your book offered by one of [redacted] marketplace vendors. This price was never set by Page Publishing.Our staff will continue to monitor your price update and you will be notified the moment your retail price is updated at all major retailers.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I sincerely thank you for your assistance with this issue. You resolved an issue in less than 24 hours that I have been trying to get resolved for over a month! Thank you so much for your help!!!

Sincerely,

Review: I HAVE WRITE A BOOK AND ON MY REGISTRATION OF COPY RIGHT

ARE NOT SAME ON THE BOOK OF SALE S

AND I DONT KNOW PUBLISHING BUSINESS BUT IT SEEM

SOMETHING NOT RIGHT THE PBK NUMBER IS NOT SAME

OF MY COPY RIGHT PBK NUMBER IS ISNB - [redacted]

REGISTATION NUMBER [redacted]

AND I CAN FIND OUT MY BOOK SALE S IN LESS IT WHAT THEY HAVE ON THERE CHART

NAILSON BOOK SCAM COULD NOT FIND

MY ISNB NUMBER OF COPY RIGHT COULD NOT BE FOUND NAME OF MY BOOK IS

[redacted] WHAT YOU SHOULD KNOW

Business

Response:

Hi [redacted],I am sorry, I am not sure I understand your complaint. You have two ISBNs assigned to your book (one for each edition as is required), [redacted] is a valid ISBN registered to your title and on file with the Library of Congress. Your issued U.S. copyright protects all editions of your work. Please let me know if I can be of further assistance.

Review: I recently sent my book manuscript to page publishing. I was not told that I would have to pay 3000 to publish my book. I was not informed of this until I sent my manuscript and was told that I would receive a contract via email. I received the contract and there was a cost of 420.00 plus additional payments of 295.00 for ten months. I do not think a person should be mislead or have to pay to publish. An agent should make commission or want the book to sell. That's how they make money. I am asking that my book not be used or copied by page publishing and that my manuscript be sent back. This is a vanity publisher and I do not approve of how this situation was handled by the agent. It was misleading and underhanded. I even asked what the contract would entail and nothing of a cost was mentioned until I read the fine print.Desired Settlement: I would like for my manuscript to not be used or copied and returned to me!

Business

Response:

The literature that we mailed to [redacted] and our web site both state that there may be an investment on the part of the author if their book is accepted after review. He submitted his manuscript to us digitally, we will send it back to him immediately without retaining any copies as requested.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I never received my manuscript back via email by page publishing. Also I got a message from your literary agent [redacted] to discuss if I wanted to sign the contract and if I had made a decision after I filed my complaint.No I did not get the issue resolved and No ... I did not get my manuscript back! I am still waiting on it. In response to them saying it is an investment. I did not hear or see a price or a fee until they saw the manuscript and apparently they loved it. I have noticed that this is the case with everyone who has also filed a complaint. This is misleading and false advertising to take a persons or peoples money without the full details upfront! I have not received my manuscript nor has anyone as the literary agent addressed my complaint. He still tried to get me to sign the contract!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi [redacted],

I have already sent a link for you to download your manuscript, I am resending again now. Please check your email for this link. Your manuscript is too large to send as an attachment, thus you must click on the secure link to download it. Once you have received it, please confirm so that I may delete all copies from our server.

Best Regards,

Review: The business has a commercial on TV telling people that they will publish their book, etc. There is zero mention of any cost to the author, me. I contacted the business per the commercial. I was sent a volumous piece of mail back in all that the company does for someone they select to promote their book. Again, there is no indiaction of any costs to the author, me. Someone by the name of "[redacted]" repeatedly contacted me by phone. He left messages most of the time. I left messages back, unless we were actually talking. My messages stated the name of my book, "[redacted]'s [redacted]", and that it was already published by me, and that it was already copy-writed by me. My messages also stated I do not want my book edited. My messages stated if there is any costs to me at all, I am not interested. I made that last comment more than once, since [redacted] never addressed anything I left him by message, including all the information I just mentioned I left, down to the fact it was a book, and its title was "[redacted]'s [redacted]", etc. He would talk to me about the "manuscript" I am "working on" which I thought odd considering all the above. After some time of his asking for it to be sent to Page Publishing and my word beinmg good, and considering that he has agreed there is no cost to me in that he said he received my calls, I sent him copy of my book at a near cost of me of $3 and considerable time. The weight of the book requires me to stand in line at the Post Office to send it. He called still waiting for it. I said I aleady sent it. He called again when he receieved it and said he would hand the matter over to the publishing department or whatever to see if they were interested and called back stating they were and that I would get a contract in the mail. There was one last thing I did. On the front page of my book I wrote exactly the same, that if there is any costs I am not interested, nor am I interested in copy writing or editing of my already copywrited and edited and published book, as per my messages to [redacted] Blackburn. So nobody could miss that. [redacted] telephoned and told me my book, him finally knowing the name of it, was accepted and that I would be receiving a contract. On 2/**/2014, according to the metered mailing, Page Publishing, Inc. sent me a contract that does not acknowledge much of the above including, it has been published, it is copywrited, and it is already edited, in that the contract reads Page Publishing will do that for me, STILL. And there is a substantial costs required by me of a total of $3345. They don't seem to like their own contract in that President of Page Publishing, Inc., [redacted], never signed it. I have not read the rest of the contract when the paragraph requiring me to pay them $3345 came to my attention. Every inch of the contract violated my correspondences and statements and written statement on the front page of the book. The front page is exposed and without cover so no one could miss it and signed by me.Desired Settlement: I want my book sent back to me and the nearly $3 it cost me to send it to them and to never hear from them again and for them never to use it in any way or copy it. I do not want them to have the my email address your complaint required me to enter.

Consumer

Response:

it is fine if you want to include my email address on the complaint

Business

Response:

We will gladly reimburse [redacted]the $3.00 that he spent to mail his book to us. He has not requested this of us, but if he did we would have immediately done so. The literature that we mailed to [redacted] and our web site state that there may be an investment on the part of the author if their book is accepted after review. Beyond reimbursing [redacted] the $3 that he spent to mail us his book, we are not sure what else we can do in that [redacted] is not a client and has never remitted any moneys to us for any services.

Business

Response:

We are reimbursing [redacted] for the $3 that he spent to mail his book to us, as we stated previously, and we are returning his book as well. Beyond that, we do not know what we can do for him in that he is a not a client of ours. We are sorry that he is upset we will return his book along with a $3 postage reimbursement immediately. We hope that this will suffice to bring him satisfaction.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved, when I receive the book and $3. Thank you, and regardless of the situation, I thank them also for addressing the issue correctly.

ason for the complaint was as written: I would call and leave messages and the messages were not being addressed incuding if there is any cost to me I am not interested nor for that matter interested in sending them my book, [redacted]'s Victim. And it should be noted the day I made this complaint to Revdex.com I again called the contact at the business and they have denied they have heard from me. So there ya have it. I was given a person and a phone number and left messages and for the most part was ignored even to the last call I made.

Sincerely,

I actually had a positive experience. They worked with me on payments very well, were patient, and so far have done a wonderful job!

Review: After submitting my manuscript titled: Own Worst Enemy, for review and consideration for publication, to no surprise, about a week later, I was contacted by Richard R[redacted] over the phone and told that Page Publishing would like to publish the work and would e-mail me a contract offer. After reviewing the contract, I decided to continue my search elsewhere, and I e-mailed Richard R[redacted], asking that my file and any subsequent copies made (for the review board) be deleted and (or) destroyed. Hours later, I received an e-mail response to my request from Richard R[redacted], stating: "most manuscripts are kept on file for a year and then destroyed, should the author not partner with us." This sort of craziness forced me to convey dissatisfaction and demand that my wishes regarding their possession of my property be respected. As of this day Oct. [redacted], 2015, now several days since last contact from Page, I have yet to receive a response advising me that my request has been met. They have no right whatsoever to retain possession of intellectual property that does not belong to them, and should be respectful enough to advise unsuspecting authors of such practice, before requesting a manuscript for review and (merely) consideration for publication. Very unhappy, to say the least. In this particular case, the posturing is actually quite disturbing, considering the value of ideas contained within this incredibly valuable manuscript, for the record, I do add. And I submit my complaint to the Revdex.com in an effort to make record of the instance and to have issue resolved peacefully and intelligently.Desired Settlement: Page Publishing, announcing in answer to this complaint that the material has indeed been destroyed and (or) deleted from file and to as well provide me with such claim in writing, mailed to my home address. The same address they mailed their company brochure to, acknowledging both name of author and book title, for the written record.

Business

Response:

Dear [redacted],Your manuscript has already been deleted and a signed letter of confirmation will be mailed as requested. The policy of retaining unsigned authors manuscripts for a period of one year is a matter of convenience ?for our authors. Often enough, authors who initially decline to enter a publishing agreement right away subsequently contact us many weeks or months later requesting to move forward with their proposed agreement. The signed Non-Disclosure agreement that is sent to authors prior to any manuscript submission to our company prevents any usage by Page Publishing unless the author is in possession of an executed publishing agreement and desires to publish their title with us. Manuscripts are always destroyed upon request regardless of the manuscript storage policy.Best Regards,Dustin R[redacted]President/CEOPage Publishing, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

The advice of my Publication Coordinator, [redacted], was invaluable! I am so happy to finally see my book in print and for sale. I will definitely use Page for my next book.