Page & Sons Insurance Agency, Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: Please see attachedJun 16To whom it may concern: My insurance company stated that they could not look at the car until it was started IE Faulkner was to fix the car And after getting the car started they would inspect the car Funny thing, I never heard anything from my insurance company Which makes me believe that they were in on the deceptive measures performed by Faulkner *** is my former insurance company for the above reasons Faulkner keeps harking about them having my vehicle for months They were also informed that I was hospitalized for those months And they did not have a problem receiving my money during those six months Kill the charade please The only person at fault is Faulkner and them only There is no way you can replace a pulley and starter and not be aware of the blown engine Bottom line, ask any mechanic in American and you would get your answer We are all grown and being grown means accepting responsibility Accept your part in the charade. Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:MrS*** is not being truthful in his explanation of how the handling of this case occurredI was not informed by him as to when he would arrange the tow to pick up the vehicleOn Thursday June 4th I asked him specifically "when should I expect the tow to pick up the truck?" He replied "I don't know, I'll let you know." That was the last time I had spoken to anyone from the dealershipOn Friday June 5th I received the phone call from the tow truck driver saying he was at my home to pick up the vehicleAs I previously explained, I was away for the weekend & had not been given a conformation for a towIt was only after Mr S*** had insulted & argued with me that he agreed to have the vehicle towed but didn't confirm a time & dateThe entire transaction of this vehicle purchase has been filled with fabrication & promisesHis statement of there not being anything wrong with the vehicle is absurd due to the fact that I scanned & emailed the estimate paperwork from *** directly to the used vehicle manager Hugh G*** as I was requested to doThis dealership is not willing to stand behind a faulty vehicle as promised & I won't settle for letting another consumer make a mistake of trusting this dealership that refuses to acknowledge customer satisfactionI invite you to contact *** *** @ ###-###-#### (***) & inquire about case # *** to verify my accounts in this matterThe dealership was all to happy to cash my check in the amount of $11,on Monday May 4th but I did not receive the proper paperwork from them until Thursday May 14th so that I may legally register, tag & inspect here in NJI will provide copies of all receipts for both estimates & repair of the vehicle if Mr S*** continues to deny that there was a problem with the vehicleI do understand that I purchased the vehicle "as is" but would not have done so if the salesman Tom D*** had been honest in how the dealership would stand behind the vehicle's drive-trainThis dealership is misleading their customers in the actual amount of satisfaction they should expect after a vehicle is purchasedI specifically inquired about a warranty or extended service plan I could purchase times & was told "Don't worry, we have been here a long time & we aren't horrible peopleIf you have a problem with the truck we will stand behind it." Mr D*** should not make promises his dealership refuses to acknowledge.
Regards,
Stanley Rzepski

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I purchased this vehicle because the dealership promised to stand behind the drive-train & nothing could be farther from the truth. I called & emailed numerous times only to be disrespected & put off each time. The vehicle was indeed available from when I 1st reported the issue & they made no attempt to satisfy their promise until I was out of town for the weekend. This dealership has serious issues if the can not even arrange a simple tow & confirm with the customer.  I had no choice but to have the vehicle repaired at another facility that proved to be competent as I had lost all confidence in this failed dealership. I do not accept the lies Mike S[redacted] is telling on behalf of his misguided salesman Tom D[redacted]. This is a simple case of fraud on their behalf.
Regards,
[redacted]

This customer purchased a vehicle with the full understanding that it was sold "as is".  Not only that he signed two documents with the understanding that the vehicle was being sold "as is".  He made a call to our dealership telling the salesperson that there is something wrong with the...

transmission in the truck.  That was then escalated to the used car manager who called the customer.  The used car manager asked for the customer to let us look at the car.  The customer refused to bring it to us.  He wanted us to pay an estimate to fix a transmission that he claims did not function properly.  At this point it was escalated to myself, the general manager of the store.  I called the customer and told him I would pay to have the vehicle towed to our dealership at our expense and diagnosis what was wrong with the transmission.  The customer agreed and I told him the tow truck would be at his home the next day.  I asked him to put the keys in the gas lid door and the tow truck would bring the vehicle back to us to let us look at the transmission.  Whent the tow truck driver arrived there were no keys in the gas lid door so he cpould not pick up the truck.  We still had to pay the tow truck driver for his time and miles to go over 100 miles round trip.  The customer was contacted by the tow truck driver and stated he didn't leave the keys and not to take the truck.  It was at this point that we never heard from this customer again.  I am of the firm belief that there was never anything wrong with this customers vehicle and we made every attempt to rectify the situation only to be shut down by the customer.  We never had an opportunity to look at the transmission or diagnosis what was wrong with it.  Any more questions please feel free to contact me.Mike S[redacted]

[redacted]'s car was towed into our service department because he believed someone tampered with his car, His insurance company was called and they came out and looked at the car. They determined that it was not tampered with. He authorized us to determine what was wrong with the car which we did. We determined it needed a crank pulley which we replaced. During that time the customer left his car on our lot for about 6 months. His battery went dead and a tire lost air. When he came to get the car we asked if he wanted a battery and a tire checked. He stated no and asked to have the car jump started which we did. I think if his engine blew than [redacted] should take that up with his insurance company.

This message is to the Revdex.com.  I am not offering any settlement to this customer because he refused to let me diagnosis what is wrong the vehicle.  Please see my other responses that shed more light on the situation.  Mike S[redacted]

March 30, 2016To Whom it May Concern,We have enclosed a copy of the itemized receipt given to [redacted] on the day he picked up his vehicle. [redacted] Vehicle which is a 1994 [redacted] with 156,697 miles on the odometer was towed in on October 6, 2015 due to a no start condition. As it is stated...

on the invoice we had diagnosed the condition as two items needing to be replaced. The first item was a starter motor for a no crank condition. The second item was the crankshaft balancer and sensor for a no spark condition, Those items were explained to [redacted] and he authorized the repairs. The vehicle was started and moved several times during the first month after the repair. Due to the length of time the vehicle was left here we finally put it in an area where we could leave it so not to impede on our daily business. [redacted] arrived unannounced to pick up his vehicle. The tire was low and it required a jump start due to sitting for five and a half months.[redacted] stated he spoke with the technician that performed the service on his vehicle. Our policy is the technicians do not speak with the customers as we employ service advisors for all communications. Mr. P[redacted] his Service advisor did advise [redacted] that any additional work needed could very well have a charge associated with it.In did contact [redacted] and spoke with him twice. He has not informed me of any work that we performed was not done properly. The vehicle is a 1994 [redacted] with high miles and by his correspondence I do not find any concerns with the work we performed.Truly,Paul J. Service and Parts Director