This customer purchased a vehicle with the full understanding that it was sold "as is" Not only that he signed two documents with the understanding that the vehicle was being sold "as is" He made a call to our dealership telling the salesperson that there is something wrong with the transmission in the truck That was then escalated to the used car manager who called the customer The used car manager asked for the customer to let us look at the car The customer refused to bring it to us He wanted us to pay an estimate to fix a transmission that he claims did not function properly At this point it was escalated to myself, the general manager of the store I called the customer and told him I would pay to have the vehicle towed to our dealership at our expense and diagnosis what was wrong with the transmission The customer agreed and I told him the tow truck would be at his home the next day I asked him to put the keys in the gas lid door and the tow truck would bring the vehicle back to us to let us look at the transmission Whent the tow truck driver arrived there were no keys in the gas lid door so he cpould not pick up the truck We still had to pay the tow truck driver for his time and miles to go over miles round trip The customer was contacted by the tow truck driver and stated he didn't leave the keys and not to take the truck It was at this point that we never heard from this customer again I am of the firm belief that there was never anything wrong with this customers vehicle and we made every attempt to rectify the situation only to be shut down by the customer We never had an opportunity to look at the transmission or diagnosis what was wrong with it Any more questions please feel free to contact me.Mike S [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I purchased this vehicle because the dealership promised to stand behind the drive-train & nothing could be farther from the truthI called & emailed numerous times only to be disrespected & put off each timeThe vehicle was indeed available from when I 1st reported the issue & they made no attempt to satisfy their promise until I was out of town for the weekendThis dealership has serious issues if the can not even arrange a simple tow & confirm with the customer I had no choice but to have the vehicle repaired at another facility that proved to be competent as I had lost all confidence in this failed dealershipI do not accept the lies Mike S [redacted] is telling on behalf of his misguided salesman Tom D [redacted] This is a simple case of fraud on their behalf Regards, [redacted]
March 30, 2016To Whom it May Concern,We have enclosed a copy of the itemized receipt given to [redacted] on the day he picked up his vehicle [redacted] Vehicle which is a [redacted] with 156,miles on the odometer was towed in on October 6, due to a no start conditionAs it is stated on the invoice we had diagnosed the condition as two items needing to be replacedThe first item was a starter motor for a no crank conditionThe second item was the crankshaft balancer and sensor for a no spark condition, Those items were explained to [redacted] and he authorized the repairsThe vehicle was started and moved several times during the first month after the repairDue to the length of time the vehicle was left here we finally put it in an area where we could leave it so not to impede on our daily business [redacted] arrived unannounced to pick up his vehicleThe tire was low and it required a jump start due to sitting for five and a half months[redacted] stated he spoke with the technician that performed the service on his vehicleOur policy is the technicians do not speak with the customers as we employ service advisors for all communicationsMrP [redacted] his Service advisor did advise [redacted] that any additional work needed could very well have a charge associated with it.In did contact [redacted] and spoke with him twiceHe has not informed me of any work that we performed was not done properlyThe vehicle is a [redacted] with high miles and by his correspondence I do not find any concerns with the work we performed.Truly,Paul JService and Parts Director
This customer purchased a vehicle with the full understanding that it was sold "as is" Not only that he signed two documents with the understanding that the vehicle was being sold "as is" He made a call to our dealership telling the salesperson that there is something wrong with the transmission in the truck That was then escalated to the used car manager who called the customer The used car manager asked for the customer to let us look at the car The customer refused to bring it to us He wanted us to pay an estimate to fix a transmission that he claims did not function properly At this point it was escalated to myself, the general manager of the store I called the customer and told him I would pay to have the vehicle towed to our dealership at our expense and diagnosis what was wrong with the transmission The customer agreed and I told him the tow truck would be at his home the next day I asked him to put the keys in the gas lid door and the tow truck would bring the vehicle back to us to let us look at the transmission Whent the tow truck driver arrived there were no keys in the gas lid door so he cpould not pick up the truck We still had to pay the tow truck driver for his time and miles to go over miles round trip The customer was contacted by the tow truck driver and stated he didn't leave the keys and not to take the truck It was at this point that we never heard from this customer again I am of the firm belief that there was never anything wrong with this customers vehicle and we made every attempt to rectify the situation only to be shut down by the customer We never had an opportunity to look at the transmission or diagnosis what was wrong with it Any more questions please feel free to contact me.Mike S [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I purchased this vehicle because the dealership promised to stand behind the drive-train & nothing could be farther from the truthI called & emailed numerous times only to be disrespected & put off each timeThe vehicle was indeed available from when I 1st reported the issue & they made no attempt to satisfy their promise until I was out of town for the weekendThis dealership has serious issues if the can not even arrange a simple tow & confirm with the customer I had no choice but to have the vehicle repaired at another facility that proved to be competent as I had lost all confidence in this failed dealershipI do not accept the lies Mike S [redacted] is telling on behalf of his misguided salesman Tom D [redacted] This is a simple case of fraud on their behalf Regards, [redacted]
March 30, 2016To Whom it May Concern,We have enclosed a copy of the itemized receipt given to [redacted] on the day he picked up his vehicle [redacted] Vehicle which is a [redacted] with 156,miles on the odometer was towed in on October 6, due to a no start conditionAs it is stated on the invoice we had diagnosed the condition as two items needing to be replacedThe first item was a starter motor for a no crank conditionThe second item was the crankshaft balancer and sensor for a no spark condition, Those items were explained to [redacted] and he authorized the repairsThe vehicle was started and moved several times during the first month after the repairDue to the length of time the vehicle was left here we finally put it in an area where we could leave it so not to impede on our daily business [redacted] arrived unannounced to pick up his vehicleThe tire was low and it required a jump start due to sitting for five and a half months[redacted] stated he spoke with the technician that performed the service on his vehicleOur policy is the technicians do not speak with the customers as we employ service advisors for all communicationsMrP [redacted] his Service advisor did advise [redacted] that any additional work needed could very well have a charge associated with it.In did contact [redacted] and spoke with him twiceHe has not informed me of any work that we performed was not done properlyThe vehicle is a [redacted] with high miles and by his correspondence I do not find any concerns with the work we performed.Truly,Paul JService and Parts Director