Pageant

Initial Business Response / [redacted] (1000, 5, 2015/12/14) */ Contact Name and Title: The Pageant Contact Phone: XXXXXXXXXX Contact Email: [redacted] @thepageant.com Dear Customer: Thank you for your inquiry regarding the SRV Tribute at The Pageant this yearThe show was sold as General Admission which means seating is on a first come first serve basisIt is listed this way in all adverstising and ticket purchasing methodsAs you mention, the section listed on your ticket is "GA" which again stands for General AdmissionThe other letters and numbers are simply Ticketmaster tracking information We can understand how this could be confusing so we are happy to offer tickets to another Pageant show in the futureTickets are not refundable as the band has already received the funds so we are not able to offer a refund for the SRV tickets you purchasedBut again, we'd like for you to enjoy another Pageant show on usWe will contact you directly (through the email you've provided) with additional details We would also like to mention that anyone with special needs (health issues you specified) is welcome to be added to our Special Needs Early Entry ListThose on this list are allowed entry just before we open doors to the "public" therefore providing your choice of seatingPlease do not hesitate to use this option whenever attending events at The Pageant We are sorry for the confusion and especially your disappointmentWe hope you will give us another tryThank you for giving us the opportunity to respond Sincerely, The Pageant

Initial Business Response /* (1000, 5, 2015/12/14) */
Contact Name and Title: The Pageant
Contact Phone: XXXXXXXXXX
Contact Email: ***@thepageant.com
Dear Customer:
Thank you for your inquiry regarding the SRV Tribute at The Pageant this year The show was sold as General Admission
which means seating is on a first come first serve basis It is listed this way in all adverstising and ticket purchasing methods As you mention, the section listed on your ticket is "GA" which again stands for General Admission The other letters and numbers are simply Ticketmaster tracking information
We can understand how this could be confusing so we are happy to offer tickets to another Pageant show in the future Tickets are not refundable as the band has already received the funds so we are not able to offer a refund for the SRV tickets you purchased But again, we'd like for you to enjoy another Pageant show on us We will contact you directly (through the email you've provided) with additional details
We would also like to mention that anyone with special needs (health issues you specified) is welcome to be added to our Special Needs Early Entry List Those on this list are allowed entry just before we open doors to the "public" therefore providing your choice of seating Please do not hesitate to use this option whenever attending events at The Pageant
We are sorry for the confusion and especially your disappointment We hope you will give us another try Thank you for giving us the opportunity to respond
Sincerely,
The Pageant

Initial Business Response /* (1000, 5, 2015/12/14) */
Contact Name and Title: The Pageant
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@thepageant.com
Dear Customer:
Thank you for your inquiry regarding the SRV Tribute at The Pageant this year. The show was sold as General Admission...

which means seating is on a first come first serve basis. It is listed this way in all adverstising and ticket purchasing methods. As you mention, the section listed on your ticket is "GA" which again stands for General Admission. The other letters and numbers are simply Ticketmaster tracking information.
We can understand how this could be confusing so we are happy to offer 2 tickets to another Pageant show in the future. Tickets are not refundable as the band has already received the funds so we are not able to offer a refund for the SRV tickets you purchased. But again, we'd like for you to enjoy another Pageant show on us. We will contact you directly (through the email you've provided) with additional details.
We would also like to mention that anyone with special needs (health issues you specified) is welcome to be added to our Special Needs Early Entry List. Those on this list are allowed entry just before we open doors to the "public" therefore providing your choice of seating. Please do not hesitate to use this option whenever attending events at The Pageant.
We are sorry for the confusion and especially your disappointment. We hope you will give us another try. Thank you for giving us the opportunity to respond.
Sincerely,
The Pageant