To Whom It May Concern: ...⇄ November 18, 2016I am writing to you in...
response to the letter we received regarding the impound of Mr. [redacted]'s vehicle. On Tuesday, 11/1/16, we were dispatched by the police dept. to tow a vehicle for them. Upon arrival at the scene, our driver was asked by the officer to remove the license plates due to improper registration. Once this was completed, our driver then loaded the vehicle onto the flatbed and secured it. Once completed, Mr. [redacted] gave our driver a hardtime at the scene and our driver kindly responded by saying he was only here to do his job which was to tow his vehicle at the police depts. request and Mr. [redacted] told the driver I know it's not your fault. He was also told at the time of the impound our business hours and the amount of the impound fee. He was also made aware of daily storage rates incase he couldn't go to DMV to get new plates. We then owed the vehicle back to our secured storage impound yard. Mr. [redacted], then called and I told him he would have have the vehicle re resisted or towed out. I also informed him that the fees that were being charged were all set through the police dept. And if we owed it or another company the price would be the same . He then started yelling at me and was very angry. I told him he needed to stop talking to me like that and if he didn't like it to call the police dept., as they are the ones that had his vehicle towed. He then hung up on me. Then he became very upset that he had to miss work to come and get his vehicle and ended up having it towed out. But he was the one driving the vehicle illegally. He was very angry that we wouldn't give him a break on his bill. We only release vehicles to the registered owners due to legal reasons. So that is why he had to miss work to do the release of his vehicle. Also, when the police for not being registeredtow your vehicle you have no choice who tows your vehicle. The police dept. goes by a rotation and whoever is on shift gets the tow. Should you have any questions regarding the above matter please do not hesitate to call us at 716-284-9498. Sincerely, Jackie [redacted] Manager
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Me. [redacted] has failed to address the bulk of my complaint, and has instead taken to personal attacks against me and attempted to paint me as though I am some sort of criminal. As if a traffic ticket invalidates my right to be treated with respect by a business im being compelled to give $400. She has failed to address her companies outrageous business hours, or the fact that when I did comply with their hours they still were not there to service me. Nor did she address the attitude of her employee at the site when I voiced my displeasure with his being an hour later than I was told. Finally, she has outright lied about the charges being equal with another company. I know this because I spoke with two other towing companies who advised me that they charge a flat rate for an impound and never charge mileage. Ms. [redacted] and her company have acted in very bad faith since I've had to interact with them and it is disappointing, although not surprising she would respond with such transparent disregard for valid complaints about her and her companies conduct. I fully reject her response as self serving and a gross distortion of the facts, and continue to await my apology. Thank you, [redacted]. Regards, [redacted]
To Whom It May Concern: ...⇄ November 18, 2016I am writing to you in...
response to the letter we received regarding the impound of Mr. [redacted]'s vehicle. On Tuesday, 11/1/16, we were dispatched by the police dept. to tow a vehicle for them. Upon arrival at the scene, our driver was asked by the officer to remove the license plates due to improper registration. Once this was completed, our driver then loaded the vehicle onto the flatbed and secured it. Once completed, Mr. [redacted] gave our driver a hardtime at the scene and our driver kindly responded by saying he was only here to do his job which was to tow his vehicle at the police depts. request and Mr. [redacted] told the driver I know it's not your fault. He was also told at the time of the impound our business hours and the amount of the impound fee. He was also made aware of daily storage rates incase he couldn't go to DMV to get new plates. We then owed the vehicle back to our secured storage impound yard. Mr. [redacted], then called and I told him he would have have the vehicle re resisted or towed out. I also informed him that the fees that were being charged were all set through the police dept. And if we owed it or another company the price would be the same . He then started yelling at me and was very angry. I told him he needed to stop talking to me like that and if he didn't like it to call the police dept., as they are the ones that had his vehicle towed. He then hung up on me. Then he became very upset that he had to miss work to come and get his vehicle and ended up having it towed out. But he was the one driving the vehicle illegally. He was very angry that we wouldn't give him a break on his bill. We only release vehicles to the registered owners due to legal reasons. So that is why he had to miss work to do the release of his vehicle. Also, when the police for not being registeredtow your vehicle you have no choice who tows your vehicle. The police dept. goes by a rotation and whoever is on shift gets the tow. Should you have any questions regarding the above matter please do not hesitate to call us at 716-284-9498. Sincerely, Jackie [redacted] Manager
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Me. [redacted] has failed to address the bulk of my complaint, and has instead taken to personal attacks against me and attempted to paint me as though I am some sort of criminal. As if a traffic ticket invalidates my right to be treated with respect by a business im being compelled to give $400. She has failed to address her companies outrageous business hours, or the fact that when I did comply with their hours they still were not there to service me. Nor did she address the attitude of her employee at the site when I voiced my displeasure with his being an hour later than I was told. Finally, she has outright lied about the charges being equal with another company. I know this because I spoke with two other towing companies who advised me that they charge a flat rate for an impound and never charge mileage. Ms. [redacted] and her company have acted in very bad faith since I've had to interact with them and it is disappointing, although not surprising she would respond with such transparent disregard for valid complaints about her and her companies conduct. I fully reject her response as self serving and a gross distortion of the facts, and continue to await my apology. Thank you, [redacted]. Regards, [redacted]