Paige's Cleaning Service

in regards to this complaint. he is not telling you the whole story or the truth. only part of this is true. first of I have been in business for twenty years. I am on home advisor where I have over 30 reviews on my business and how I operate my business. yes I was there before he is right about that. his mother hired me I charged her 225.00 and we didnt even clean the whole house. it was that bad of shape. the second time we came the mother hired me again and I charged her 150.00. it had only been a month and we cleaned the other rooms leaving out the office downstairs to replace the big room that we cleaned this time and not the time before. now at this point we have not been to this house is sometime. it has been over 2months since last there. now the son called me asking me if we could set up a cleaning date in the next couple of days. so I changed my schedule around to for him , so he could make his deadline by sat. yes we discussed prices over the phone. I did quote him at first around 150.00 that was with the stipulation that the house was going to be a regular clean. he did say to me that I am going to leave you extra money with a friend in case it ends up being more. I said ok.  i was pricing this job over the phone with the understanding that my 4 workers would be there approx. 1 to 1 and a half hours total. when they arrived to the house it was so bad that they called me to come and see it. they said that they couldnt even see the floors. they didnt know what to do. plus there was construction upstairs that he did not let me know, when we originally spoke on the phone. they had a puppy that tore up the house that he also didnt let me know about. there is no way that I could of given him a fair price over the phone as I told in our conversation after.  i ended up working with them the whole time we were in there for two hours. that is ten hours of labor as I explained to him on the phone after this happened. when we completed the job which the place looked immaculate. there was never anytime that we were instructed to not clean up the sawdust of pieces of debris. the friend never moved from the couch. he only moved when we needed him to, so we could clean. the only thing that he did at the very end was get up and walk in the kitchen, thats when I said to him its really clean right. there was only small talk from him when we were there. before he stood up and went in the kitchen I said to him we are done. the workers were packing up the stuff and I was trying to figure out what to charge him I was going towards 225.00 but that iswhen I said to his friend what did he leave you and he said 240.00 , he said if it is more than this call him and he will give you more. so I thought that is what he was leaving me. I didn't know what the house looked like
before we got there,but he did. the bottom line is he wasn't
forthcoming about the information on the house, so I could give him a
more accurate price over the phone. I never changed the price like he
said. I offered him a 25.00 credit. he wanted more of a credit and I
didn't think that was fair to me since, we went over and beyond in
cleaning the house. no cleaning service would pick up people stuff and
then clean there house. we also had to take out 3 bags of garbage to the
trash , so we could clean the house.  he tried changing the price with
me after his friend paid me at least three times I never agreed to any
of his other prices, I thought a 25.00 credit would of been a fair
comprise. I was only going by what his friend told me about the money.
if it was more than 240.00 to call him. I had 10 hours of labor invested
in the job. and we did a great job.

he right about part of the incident but he is also leaving out alot of important parts of the incident. first of he was not forthcoming about the original details about this day.  i priced the job over the phone going on the details that was given to me. he said that he was leaving me extra...

money. he didnt tell me about the construction that was going on upstairs and that he had a puppy that tore up the house. we had to removed at least 3 bags of garbage out of his house and pick up unbelievable about of item garbage and debris before we actually clean the house. please contact me so I  can explain in further detail on what transpired with this client. [redacted] thanks.as he is leaving out alot of important details about this incident.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.   The owner of the business has been here twice prior, and knew the extent of the job and house size, including the existence of the dog. We discussed there would be a range of price between $130 and 150 I informed here I was leaving extra money in case it ended up at the 150 mark. The owner never contacted me to inform me of any drastic price increase, she simply stole away with the money like a thief in the night. A contractor is required to discuss change in price with a client before simply doing the work gouging them afterward. She was told not to touch the construction as there were toold and parts lying around that could not be misplaced. She was only allowed to clean the sawdust around the area, while supervised by a family friend, which took less than 10 minutes. Otherwise the construction had no impact on this job.  She has cleaned this house before while it was dirtier than it was upon her last date of service here. During that time my bill was closer to the $150 mark, so any claim of being unforthcoming about the houses condition is nonsense. She was aware of all parts of the house that affected her job, puppy and all.    She has admitted to leaving after overcharging and telling me that calling the police would get me nowhere despite overcharging. When I approached her about this, she came to a renewed agreement for more regular services, and then renigged and taunted me about the loss of money. Lastly she has in writing threatened to file false complaints with CPS regarding my child, as a way of trying to keep me quiet about the theft of money. That is a crime, and no way for a business to respond to a complaint. I have attached the false threats to this document.  Regards,   [redacted]