Pain Alternatives Reviews (%countItem)
Pain Alternatives Rating
Address: 2510 Commons Blvd., Ste. 240, Dayton, Ohio, United States, 45431
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+1 (937) 429-8629 |
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They billed me for a no show when I was present for appt and did not offer services.
I was present for an appointment on 11/1/18 @ 1032 for what I thought was a 1040 appt. The office chose to rearrange the schedule by putting the 1100 a.m. appointment into the earlier appointment time slot. I offered to stay for the 1100 a.m. appointment, after the office gave that scheduled appointment to an earlier slot. It was open and no one else was present. Your office refused this and did not reschedule me. I have since called three times and sent a certified letter as they billed me for a no show when I was present. They have refused to reschedule me when I am still in need of services or return my calls. This would lend to abandonment.
At this point, I do not want services from an office that treats their patients as they do. What I want is to not be sent any more bills for $50 for a no show when I was present. I want this fee to be rescinded and for no further contacts for billing from this office. I have sent a certified letter and left three messages with no response from this office in regards to this matter yet they continue to send statements.
Ms., signed and agreed to our "no show/late" policy. which states there is a $50 charge for patients who NO show and or miss their appointment without a 24 hour notice. Ms. was actually 34 Minutes late for her appointment. She was also reminded 6 and 2 days before her appointment via our automated system of the day and TIME her appointment on 11/1/2019. Both of which she confirmed. See the documentation below:
ReminderCall at 10/26/2018 09:11 AM EDT - EMAIL - Delivered to recipient
Reminder Call at 10/30/2018 10:34 AM EDT - PHONE - Reminded
That said, Ms. had an appointment scheduled on 10/25. Which She called less than an hour before her scheduled appointment to Cancel. She said, there was a Yoga class she wanted to attend instead. She called and complained about that fee as well. I told her I would only charge her half.
She was rescheduled for 11/1/2018. Which she showed up 10:54. We had a full schedule and could not put her in.
We are a privately owned practice with a wait list of patients that we can call and fill our 15 min. spots if we are given a proper notice. That said, She was never told we would not treat her. She was just told she would have to pay her bill.
I also spoke with Ms. personally. I explained our policy and that I had already discounted one of her other fees and I would not be doing it again.
(The consumer indicated he/she DID NOT accept the response from the business.)
It is refreshing to see that they responded as the office manager did not return one of the four calls I made to the office. It is true that I called at 0800 AM for a 545 PM appt. At that time, I asked if it was enough time to cancel without penalty and was assured yes, it was. No mention of paying half. That is simply untrue. The next appt, I showed up at 1032 for an appt I thought was at 20 until the hour. My mistake, it was 20 after. That made it 12 minutes late. They gave someone else my appt who had an 11 AM appt. I offered to take that appt and was told no, that the doctors had made a lunch meeting filling that appt. I called after I left as I was upset I was sent away. The woman on the phone said, "if I say anything, they get made and yell at us (she said this in a whisper)". Basically, I was refused treatment for a minor miscalculation of time, with an open slot and I do not want to pay for an office mis-scheduling. They did offer to call me later to schedule me with Ann, another provider, and they never called back. They did not respond to the other three calls I made. I called again on 1/11 when they asked if I wanted to be rescheduled. At this time, no because it had been over two months. Bottom line, I called to reschedule, was told that it was enough time; I showed for a scheduled appt and they refused me then charged me for a no show when I was there. They would not schedule me with anyone else at that time. I sent them a certified letter last month, signed and received, and they did not respond to that either. They sent me invoices that they would turn me into collections at 90 days, which is tomorrow. Yesterday, I went into the office and paid for FEAR of this, as their tactics, to be intimidating. When I paid for what is basically charging for no service when present, I was given a receipt for that payment, When I asked for a statement saying I owed nothing else, the receptionist literally laughed at me, saying, "You paid with a check! It has to go to the bank. I'm not doing that!" She literally laughed mockingly in my face. I told her I didn't care for how she was talking to me and she acted astonished, "How am I acting?" I explained she was coming off as placating, condescending and rude. She acted shocked. I asked for a statement that there would be nothing after that check cleared. She said, "You didn't say that. Now you're being rude. You have to leave." I asked for the statement and she kept saying, "You have to leave." Then she got on the phone so I left as this was going nowhere. I was not rude to her, simply wanted a statement. She acted as if she was going to report me to someone for being there. This office staff is incredibly unprofessional and my treatment has been a terrible experience. The only reason I paid was the lack of response and not willing to communicate with me about this issue and thus fear of being turned into collections. There was absolutely no intent on their half to discuss anything with me so when they say they did, that is completely incorrect. My concern now is that they add additional frivolous charges. They left me without another provider, knowing I still needed treatment, they did not respond. Would not trust them with anything at this point. Terrible business encounter.