Pain Relief Place

Firstly, I apologize for the delay in the our response to the Revdex.com complaintDue to a plethora of login trouble and other issues, which were finally resolved today, we were unable to access our account [redacted] ***’s order was placed on 12/21/at 11:32pm, long after we had closedThe order did not enter our processing system until the morning of 12/22/The customer contacted us via email on 12/22/requesting a status update at 6:pm, also after we had closed, and did not provide any order information at allUpon sending her order information to us via email at our request on 12/23/15, we informed the customer that all orders take 1-days to processExpedited delivery options do not decrease this processing timeBy the time she provided her order number on 12/23/15, the order had been shipped out via UPS [redacted] with day shipping, which she received for free using a coupon promotion on our websiteShe requested an address change upon learning the order shipped, but we were unable to do so as the order had already left our facilityThe order should have been delivered on 12/but because no one was home to sign for the package, and because UPS was not delivering on 12/25-12/27, the order was finally delivered and signed for on 12/on UPS’s second delivery attemptWe have not heard from the customer sinceWe thank and appreciate the customer for her business and apologize if there was any inconvenience regarding her orderWe consider the matter closedBest Regards, Ritz Camera Customer Service

[A default letter is provid** here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have review** the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Firstly, I apologize for the delay in the our response to the Revdex.com complaint. Due to a plethora of login trouble and other issues, which were finally resolved today, we were unable to access our account. [redacted]’s order was placed on 12/21/15 at 11:32pm, long after we had closed. The order did...

not enter our processing system until the morning of 12/22/15. The customer contacted us via email on 12/22/15 requesting a status update at 6:30 pm, also after we had closed, and did not provide any order information at all. Upon sending her order information to us via email at our request on 12/23/15, we informed the customer that all orders take 1-2 days to process. Expedited delivery options do not decrease this processing time. By the time she provided her order number on 12/23/15, the order had been shipped out via UPS [redacted] with 1 day shipping, which she received for free using a coupon promotion on our website. She requested an address change upon learning the order shipped, but we were unable to do so as the order had already left our facility. The order should have been delivered on 12/24 but because no one was home to sign for the package, and because UPS was not delivering on 12/25-12/27, the order was finally delivered and signed for on 12/28 on UPS’s second delivery attempt. We have not heard from the customer since. We thank and appreciate the customer for her business and apologize if there was any inconvenience regarding her order. We consider the matter closed. Best Regards, Ritz Camera Customer Service

Ritz Camera has been using [redacted] for over a year now. [redacted] is a "lease to own" company, allowing customers to pay for their purchases in monthly installments. In the past, when the customer want** to cancel the order, or return their item, we at Ritz would email the lead Customer Service rep **...

[redacted] to let him know the situation. He would then take care of it on his (Zibby's) end and that would be the end of it. In dealing with [redacted]'s order, we follow** the standard protocol proc**ures. We put the refund for 452.64, which was $498.95 sans the 10% restocking fee appli** to her order as per our return policies, in on 1/4/16. Our systems show** that the refund was settl** on 1/6/16. On 1/6/16, we contact[redacted] to let him know, but did not receive a response. Shortly thereafter, we receiv** an email from [redacted] regarding the status of her refund, which l** to a lengthy and rather convolut** discourse over where the funds that we refund** went. It was discover** that [redacted] had not been with [redacted] since Summer 2015, but there was no explanation as to where the funds we refund** went. According to our accounting department, the customer's order was not link** to any specific account meaning that the funds we refund** were sent into limbo. The cause of this disconnect has yet to be discover** and where the fault lies has yet to be determin**. However, we have recently manag** to resolve the issue with [redacted], and [redacted] will now be refunding [redacted] the money that she is ow**, which will be in the amount of $498.95 - a full refund. The funds should be given back shortly. All further questions should now be taken up with [redacted] directly.Ritz Camera apologizes for the inconvenience and frustration this ordeal has caus**, but we now consider the matter clos**.Best Regards,Customer ServiceRitz Camera