Sent: Tuesday, August 04, 5:PMTo: drteam; drteamSubject: Case # [redacted] Not sure which email to which to send this reply, there were two on the letter We started the replacement process on the bumper for this customer on July 17thThe replacement bumper was shipped out on July 24thThis Revdex.com letter was mailed out on July 28thWe received the letter on August 3rdThe replacement bumper was delivered to the customer on July 29thI have not heard from the customer so I assume it was a satisfactory resolution I spoke with the husband and we identified the confusion to be that both he and the wife were emailing meI would reply to the wife and the husband would wonder why I had not replied to him, and vice versaHere is the [redacted] Home Delivery tracking number - [redacted]
This complaint is not entirely trueYes, when the buyer received his initial order it did arrive damagedHe did send us pictures of the damageThat is why we then sent him a replacement bumper which arrived to him undamagedThe second, replacement, bumper's custom paint job was not entirely to his satisfaction and he wrote that he would send pictures of the issues causing dissatisfactionWe never received those pictures The buyer then opened a [redacted] case for a return, which we approved right awayHowever, the buyer instead asked for us to send him a partial refund of $and he would not return the bumperWe denied this request, because it appeared simply a case of remorse as he stated he was simply not very happy with the quality He then subsequently lost the [redacted] case because he would not return the bumper for a refundHe had also previously lost an [redacted] case as well I'm terribly sorry that the buyer feels the way he does, but we feel we did everything in accordance with the marketplace (***) and online payment system ( [redacted] ) through which the item was purchased So, ultimately, it is not true that the buyer is stuck with a broken bumper and out $I'm not sure if he still kept the first bumper that arrived brokenBut I am certain that he still has the second bumper we sent, and based on his request for a partial refund to keep it, i'm sure he is currently using that bumper tracking for first bumper - [redacted] (***) tracking for second bumper - [redacted] (***)
Beware of Custom KServices - Do your homework! Check all public records on Terry *** D***, he was recently remanded back to Federal Prison (Terry admitted to selling personal Protection Dogs without the proper State Handlers License)I wish I would have simply done a bit of research before I purchased my dog from Terry D*** with Custom KServicesI wasn't given the opportunity to make an informed decision, as I was not told that my dog had medical issues prior to purchasing him, I found out after the fact, and not by the ***'sI have a dog that had/has medical issuesFraud is the definition of what my dealings were with the ***'s/Custom KServices LLCPatience is a virtue as the truth always prevails!
I have dealt with custom Kservices now for a couple of yearsI have never had a problem with anything that they've done for my family or the animals that were taken thereWe have actually bought several German shepherds and have them trained to where we can take them off leash and one was specifically trained to be a service animal for when I have seizures I am very pleased with what Susan D*** has done for us and she runs one of the nicest companies in the Las Vegas areaI've dealt with other trainers over the years and none have come to the level of experience and training and customer reliability that Susan has provided for myself and my familyWe recommend Susan and company to everyone that asksIn fact people have traveled from Utah to have her train their dogs also
VERY DISSATISFIED CUSTOMER HERE! CUSTOM KSERVICES - Terry D*** & Susan D***, I have had nothing but negative back to back experiences with CUSTOM KSERVICESMy dog has had over grand in medical bills since I purchased him from CUSTOM KSERVICESTerry & Susan sold me my protection dogs, ILLEGALLY (did not have legal State license)For verification, I'm recognized in Terry's Revocation Hearing documents (public record)I WOULD NOT RECOMMEND CUSTOM KSERVICES
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I never requested a partial refund*** did it on my behalfI would like a full refund plus the cost to dispose of to bumpersA body shop has told me its cheaper to purchase another bumper than it is to repair one of these.
I have included a picture of the second damaged bumperThis paint damage is on both sidesIf a full refund is not refunded I will be forced to continue to leave my negative experience on various websites on the Internet.
It is not right for people to sell someone something that can not be used and cost the buyer more to send it back than it is worth
Very poor business practices.
[Provide details of why you are not satisfied with this resolution.]
Regards,
I apologize that the buyer feels the way that they do. We never admitted the bumper was wrong and we were not provided a VIN until after this issue arose. When first contacted about the issue, we simply asked for a picture of the bumper itself to verify the issue they were describing. Instead...
we were provided with a picture of the packaging, and not the bumper itself. The buyer stated they would not take the bumper out of the packaging. Regardless we were, and have been, ready to accept the return since the issue arose. I'm surprised that the buyer says we have not spoken or emailed. We have spoken on the phone a few times and have emailed back and forth up through April 5th.
We have communicated with the credit card company and their order is in the process of being refunded with no return required. Since they will receive a full refund and not have to return the bumper, I am sure this is a desired settlement that will be more than satisfactory.
We apologize for any miscommunication and inconvenience.
This is not correct at all. Factually, I can't find a point in our transaction where we were being dishonest. You've been stating that you only received one damaged bumper, while previously omitting that we sent you a replacement bumper. That bumper you say now is damaged, but in your message to us that first revealed an issue with the second bumper you simply wrote,
"I received the replacement bumper. At least it arrived in one piece. But, I'm not very happy with the quality of the paint work. Both sides of the bumper have tape lines where there was no clear coat applied. I don't understand why it was taped off and the whole bumper not clear coated. I have pictures, but I wasn't able to attach them here. [redacted],"
I believe this may be where the miscommunication began. We sent an email to [redacted] prompting you to send pictures via email, since you said you could not attach them previously. To that email, we received no reply. The [redacted] case was then opened. At that point, on August 1st you suggested a partial refund of $100 to resolve the complaint. However, we had yet to see any pictures to verify the issue, which, as I mentioned in a previous response sounded a little strange. Strange because we don't tape off that rear bumper for paint, as you suggested. Instead, I believe that you may have been referring to the seams created from the injection molding that are common in all aftermarket parts.
Also, I don't believe you can interpret the [redacted] case as a scam given that we followed through and sent you a replacement bumper. If the case was closed out because the first bumper was not sent back it was not, as you say, a matter that you didn't send the bumper back because we told you not to send it back. You write yourself earlier that "I emailed the seller and asked if he really wanted me to send the destroyed piece of plastic back to him?" Well, yeah, it made sense I think to both of us to not send it back. However, it can't be a scam because, again, we sent you the replacement bumper as we said we would.
Again, I just think this has been a big issue of miscommunication. We are willing to provide the requested $100 partial refund, we just wanted to see the issue with the second bumper, that you were attempting to describe. I strongly believe that it is not an issue of a tape line, but rather the seam found in all aftermarket parts.
Sent: Tuesday, August 04, 2015 5:46 PMTo: drteam; drteamSubject: Case # [redacted] Not sure which email to which to...
send this reply, there were two on the letter. We started the replacement process on the bumper for this customer on July 17th. The replacement bumper was shipped out on July 24th. This Revdex.com letter was mailed out on July 28th. We received the letter on August 3rd. The replacement bumper was delivered to the customer on July 29th. I have not heard from the customer so I assume it was a satisfactory resolution. I spoke with the husband and we identified the confusion to be that both he and the wife were emailing me. I would reply to the wife and the husband would wonder why I had not replied to him, and vice versa. Here is the [redacted] Home Delivery tracking number - [redacted].
I am very thankful to the staff who saved my dog from a life of being an indoor or backyard dog. He is now a wonderful dog that can now enjoy walks around the neighborhood. Wonderful experience for myself and my dog. Thank You Susan and staff.
This complaint is not entirely true. Yes, when the buyer received his initial order it did arrive damaged. He did send us pictures of the damage. That is why we then sent him a replacement bumper which arrived to him undamaged. The second, replacement, bumper's custom paint job was not entirely...
to his satisfaction and he wrote that he would send pictures of the issues causing dissatisfaction. We never received those pictures.
The buyer then opened a [redacted] case for a return, which we approved right away. However, the buyer instead asked for us to send him a partial refund of $151 and he would not return the bumper. We denied this request, because it appeared simply a case of remorse as he stated he was simply not very happy with the quality.
He then subsequently lost the [redacted] case because he would not return the bumper for a refund. He had also previously lost an [redacted] case as well.
I'm terribly sorry that the buyer feels the way he does, but we feel we did everything in accordance with the marketplace ([redacted]) and online payment system ([redacted]) through which the item was purchased.
So, ultimately, it is not true that the buyer is stuck with a broken bumper and out $293.25. I'm not sure if he still kept the first bumper that arrived broken. But I am certain that he still has the second bumper we sent, and based on his request for a partial refund to keep it, i'm sure he is currently using that bumper.
tracking for first bumper - [redacted] ([redacted])
tracking for second bumper - [redacted])
Sent: Tuesday, August 04, 5:PMTo: drteam; drteamSubject: Case # [redacted] Not sure which email to which to send this reply, there were two on the letter We started the replacement process on the bumper for this customer on July 17thThe replacement bumper was shipped out on July 24thThis Revdex.com letter was mailed out on July 28thWe received the letter on August 3rdThe replacement bumper was delivered to the customer on July 29thI have not heard from the customer so I assume it was a satisfactory resolution I spoke with the husband and we identified the confusion to be that both he and the wife were emailing meI would reply to the wife and the husband would wonder why I had not replied to him, and vice versaHere is the [redacted] Home Delivery tracking number - [redacted]
This complaint is not entirely trueYes, when the buyer received his initial order it did arrive damagedHe did send us pictures of the damageThat is why we then sent him a replacement bumper which arrived to him undamagedThe second, replacement, bumper's custom paint job was not entirely to his satisfaction and he wrote that he would send pictures of the issues causing dissatisfactionWe never received those pictures The buyer then opened a [redacted] case for a return, which we approved right awayHowever, the buyer instead asked for us to send him a partial refund of $and he would not return the bumperWe denied this request, because it appeared simply a case of remorse as he stated he was simply not very happy with the quality He then subsequently lost the [redacted] case because he would not return the bumper for a refundHe had also previously lost an [redacted] case as well I'm terribly sorry that the buyer feels the way he does, but we feel we did everything in accordance with the marketplace (***) and online payment system ( [redacted] ) through which the item was purchased So, ultimately, it is not true that the buyer is stuck with a broken bumper and out $I'm not sure if he still kept the first bumper that arrived brokenBut I am certain that he still has the second bumper we sent, and based on his request for a partial refund to keep it, i'm sure he is currently using that bumper tracking for first bumper - [redacted] (***) tracking for second bumper - [redacted] (***)
Beware of Custom KServices - Do your homework! Check all public records on Terry *** D***, he was recently remanded back to Federal Prison (Terry admitted to selling personal Protection Dogs without the proper State Handlers License)I wish I would have simply done a bit of research before I purchased my dog from Terry D*** with Custom KServicesI wasn't given the opportunity to make an informed decision, as I was not told that my dog had medical issues prior to purchasing him, I found out after the fact, and not by the ***'sI have a dog that had/has medical issuesFraud is the definition of what my dealings were with the ***'s/Custom KServices LLCPatience is a virtue as the truth always prevails!
I have dealt with custom Kservices now for a couple of yearsI have never had a problem with anything that they've done for my family or the animals that were taken thereWe have actually bought several German shepherds and have them trained to where we can take them off leash and one was specifically trained to be a service animal for when I have seizures I am very pleased with what Susan D*** has done for us and she runs one of the nicest companies in the Las Vegas areaI've dealt with other trainers over the years and none have come to the level of experience and training and customer reliability that Susan has provided for myself and my familyWe recommend Susan and company to everyone that asksIn fact people have traveled from Utah to have her train their dogs also
VERY DISSATISFIED CUSTOMER HERE! CUSTOM KSERVICES - Terry D*** & Susan D***, I have had nothing but negative back to back experiences with CUSTOM KSERVICESMy dog has had over grand in medical bills since I purchased him from CUSTOM KSERVICESTerry & Susan sold me my protection dogs, ILLEGALLY (did not have legal State license)For verification, I'm recognized in Terry's Revocation Hearing documents (public record)I WOULD NOT RECOMMEND CUSTOM KSERVICES
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I never requested a partial refund*** did it on my behalfI would like a full refund plus the cost to dispose of to bumpersA body shop has told me its cheaper to purchase another bumper than it is to repair one of these.
I have included a picture of the second damaged bumperThis paint damage is on both sidesIf a full refund is not refunded I will be forced to continue to leave my negative experience on various websites on the Internet.
It is not right for people to sell someone something that can not be used and cost the buyer more to send it back than it is worth
Very poor business practices.
[Provide details of why you are not satisfied with this resolution.]
Regards,
I apologize that the buyer feels the way that they do. We never admitted the bumper was wrong and we were not provided a VIN until after this issue arose. When first contacted about the issue, we simply asked for a picture of the bumper itself to verify the issue they were describing. Instead...
we were provided with a picture of the packaging, and not the bumper itself. The buyer stated they would not take the bumper out of the packaging. Regardless we were, and have been, ready to accept the return since the issue arose. I'm surprised that the buyer says we have not spoken or emailed. We have spoken on the phone a few times and have emailed back and forth up through April 5th.
We have communicated with the credit card company and their order is in the process of being refunded with no return required. Since they will receive a full refund and not have to return the bumper, I am sure this is a desired settlement that will be more than satisfactory.
We apologize for any miscommunication and inconvenience.
This is not correct at all. Factually, I can't find a point in our transaction where we were being dishonest. You've been stating that you only received one damaged bumper, while previously omitting that we sent you a replacement bumper. That bumper you say now is damaged, but in your message to us that first revealed an issue with the second bumper you simply wrote,
"I received the replacement bumper. At least it arrived in one piece. But, I'm not very happy with the quality of the paint work. Both sides of the bumper have tape lines where there was no clear coat applied. I don't understand why it was taped off and the whole bumper not clear coated. I have pictures, but I wasn't able to attach them here. [redacted],"
I believe this may be where the miscommunication began. We sent an email to [redacted] prompting you to send pictures via email, since you said you could not attach them previously. To that email, we received no reply. The [redacted] case was then opened. At that point, on August 1st you suggested a partial refund of $100 to resolve the complaint. However, we had yet to see any pictures to verify the issue, which, as I mentioned in a previous response sounded a little strange. Strange because we don't tape off that rear bumper for paint, as you suggested. Instead, I believe that you may have been referring to the seams created from the injection molding that are common in all aftermarket parts.
Also, I don't believe you can interpret the [redacted] case as a scam given that we followed through and sent you a replacement bumper. If the case was closed out because the first bumper was not sent back it was not, as you say, a matter that you didn't send the bumper back because we told you not to send it back. You write yourself earlier that "I emailed the seller and asked if he really wanted me to send the destroyed piece of plastic back to him?" Well, yeah, it made sense I think to both of us to not send it back. However, it can't be a scam because, again, we sent you the replacement bumper as we said we would.
Again, I just think this has been a big issue of miscommunication. We are willing to provide the requested $100 partial refund, we just wanted to see the issue with the second bumper, that you were attempting to describe. I strongly believe that it is not an issue of a tape line, but rather the seam found in all aftermarket parts.
Sent: Tuesday, August 04, 2015 5:46 PMTo: drteam; drteamSubject: Case # [redacted] Not sure which email to which to...
send this reply, there were two on the letter. We started the replacement process on the bumper for this customer on July 17th. The replacement bumper was shipped out on July 24th. This Revdex.com letter was mailed out on July 28th. We received the letter on August 3rd. The replacement bumper was delivered to the customer on July 29th. I have not heard from the customer so I assume it was a satisfactory resolution. I spoke with the husband and we identified the confusion to be that both he and the wife were emailing me. I would reply to the wife and the husband would wonder why I had not replied to him, and vice versa. Here is the [redacted] Home Delivery tracking number - [redacted].
I am very thankful to the staff who saved my dog from a life of being an indoor or backyard dog. He is now a wonderful dog that can now enjoy walks around the neighborhood. Wonderful experience for myself and my dog. Thank You Susan and staff.
This complaint is not entirely true. Yes, when the buyer received his initial order it did arrive damaged. He did send us pictures of the damage. That is why we then sent him a replacement bumper which arrived to him undamaged. The second, replacement, bumper's custom paint job was not entirely...
to his satisfaction and he wrote that he would send pictures of the issues causing dissatisfaction. We never received those pictures.
The buyer then opened a [redacted] case for a return, which we approved right away. However, the buyer instead asked for us to send him a partial refund of $151 and he would not return the bumper. We denied this request, because it appeared simply a case of remorse as he stated he was simply not very happy with the quality.
He then subsequently lost the [redacted] case because he would not return the bumper for a refund. He had also previously lost an [redacted] case as well.
I'm terribly sorry that the buyer feels the way he does, but we feel we did everything in accordance with the marketplace ([redacted]) and online payment system ([redacted]) through which the item was purchased.
So, ultimately, it is not true that the buyer is stuck with a broken bumper and out $293.25. I'm not sure if he still kept the first bumper that arrived broken. But I am certain that he still has the second bumper we sent, and based on his request for a partial refund to keep it, i'm sure he is currently using that bumper.
tracking for first bumper - [redacted] ([redacted])
tracking for second bumper - [redacted])