I have been in contact with the complainant and we have come to an agreementWe own the responsibility of making sure we have continued education because an issue like this is totally avoidableWe are very thankful that the complainant was extremely understanding and willing to work with us
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I spoke via the telephone to the customer on 02/21/2015,I apologized for the misunderstanding about a price increase that I instructed our internet dept to institute.During our conversation I told the customer that we always honor any price we have quoted,the customer had already bought a car...
elsewhere so I invited the customer in for any service it might need. I spoke with the customer about the availability of the product and was happy that the customer found one and was able to purchase.I gave the customer my cell number as well as my office number so I could make any appointment needed for the car,the customer seemed satisified at this point
We were able to reach a mutually areeable solution to the customers concerns, and am happy to say he is still our customer
I have been in contact with the complainant and we have come to an agreementWe own the responsibility of making sure we have continued education because an issue like this is totally avoidableWe are very thankful that the complainant was extremely understanding and willing to work with us
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I spoke via the telephone to the customer on 02/21/2015,I apologized for the misunderstanding about a price increase that I instructed our internet dept to institute.During our conversation I told the customer that we always honor any price we have quoted,the customer had already bought a car...
elsewhere so I invited the customer in for any service it might need. I spoke with the customer about the availability of the product and was happy that the customer found one and was able to purchase.I gave the customer my cell number as well as my office number so I could make any appointment needed for the car,the customer seemed satisified at this point