Painted Treasures

We wish to withdraw our complaintThank you Regards, [redacted]

We have attached the agreement signed by the member on 6/07/This agreement clearly states the term and monthly payments with the members signaturePer member's husband's request (he is not on the agreement) a copy of the agreement was sent to the email on the agreement on 8/15/

The salesperson provided the member a copy of the agreement the day she join and took her security photo. We have notes in our system that the member only wanted to cancel because she lost her job and relocated. The proper cancellation policy was followed, and cancellation was processed.

We have attached the agreement signed by the member on 6/07/This agreement? clearly? states the term and monthly payments with the members signature.? Per member's husband's request (he is not on the agreement) a copy of the agreement was sent to the email on the agreement on 8/15/

The salesperson provided the member a copy of the agreement the day she join and took her security photo. We have notes in our system that the member only wanted to cancel because she lost her job and relocated. The proper cancellation policy was followed, and cancellation was processed

After careful review of Ms*** account, we found the following:She joined Gold’s Gym Fredericksburg June 15, 2012, *** is a *** of her membership agreement. She signed or initialed all sections, but in particular the auto renewal, which she disputes.She requested and was
approved for numerous freezes of her membership account. Each freeze allowed the member to place the account on hold without payment for several months. While the member is not responsible for payments during the freeze time, she is ultimately responsible for the number of payments she signed for when her membership agreement was signed; thus her term date was extended to match the number of months frozen. Here is a timeline of events:On September 15, 2012, her account was frozen for two months. On February 13, 2013, her account was frozen again, upon her request, and back-dated from August through January She received a credit on her account.On December 13, 2013, she attempted to cancel her account, but after reviewing the cancellation policy with our billing department, she was unable to cancel.On February 19, her account was frozen again, upon her request, and back-dated from February 14, through April 14, 2014.On April 15, 2014, she requested her freeze be extended to July 14, 2014.On December 1, 2014, she requested her 3rd back-dated freeze, from July 14, through November 14, 2014.On February 4, 2015, she requested her account be frozen from March 6, through April 5, 2015.She did not pay her account from April 6, forward. Due to non-payment her account was turned over to the gym’s attorney to discuss and reconcile her past due account.On February 16, 2016, she attempted to cancel her membership through our billing company without payment and without supporting documentation as per her membership agreement.In addition to working extensively with her throughout the freeze process, we have offered her complimentary personal training (up to sessions) in the pool. She failed to appear for her first sessionWe have this documented via e-mail. When she finally did meet with the trainer manager, he offered her our paid one-on-one personal training options, and she declinedShe stated we do not offer pool related classes, however we have numerous pool classes on schedule in the morning and the eveningWe have made every attempt to assist this member meet her fitness goals in a safe and professional way.Because of the status of her account, she has been referred to the gym’s attorney to discuss and reconcile her membership payments. However, she has refused to do so; despite the attorney’s office willingness to work with her

Ms***I would like to recap the series of events in this email due to the recent calls from your fiancé and mother, as well as your mother coming into the facility and treating our staff in a very disturbing and abrasive mannerOn November 5th we received your email through our
website stating “you were uncomfortable continuing training with your current trainer”You felt “he gives special attention to more attractive females in the group”You also stated “you were still interested in training”I responded via email addressing your feelings as well as documenting your concerns and spoke with the trainer in questionI did also go over two additional trainer’s availabilities for the days and times you were currently trainingYou responded “that those times may not work but you would work something out”On November 6th we spoke via telephone with Lance C***, the Fitness Manager, discussing other options available to youWe also discussed freezing your training for three months at no charge due to your now busy scheduleYou agreed and stated you would be in to sign all proper documentation The following day it was brought to my attention you had made complaints on several social media forums now claiming sexual harassmentLet me be clear, at no point in any of our conversations did you mention sexual harassmentAt this point our ownership group has decided it would be best for all involved to cancel your personal training and gym membership, effective immediatelyIn health,*** ***

*** *** signed a month agreement in June 2015, per the agreement he may cancel due to medical (Doctor's note needed), Military (Orders needed), or move more than miles from club (proof needed per agreemant)Our billing company spoke with *** twice explaining our cancellation policyThe
policy was explained at the point of sales as wellAs shown on the attached agreement, *** singed the agreement right under the cancellation policy

Ms***I would like to recap the series of events in this email due to the recent calls from your fiancé and mother, as well as your mother coming into the facility and treating our staff in a very disturbing and abrasive mannerOn November 5th we received your email through our
website stating “you were uncomfortable continuing training with your current trainer”You felt “he gives special attention to more attractive females in the group”You also stated “you were still interested in training”I responded via email addressing your feelings as well as documenting your concerns and spoke with the trainer in questionI did also go over two additional trainer’s availabilities for the days and times you were currently trainingYou responded “that those times may not work but you would work something out”On November 6th we spoke via telephone with Lance C***, the Fitness Manager, discussing other options available to youWe also discussed freezing your training for three months at no charge due to your now busy scheduleYou agreed and stated you would be in to sign all proper documentation The following day it was brought to my attention you had made complaints on several social media forums now claiming sexual harassmentLet me be clear, at no point in any of our conversations did you mention sexual harassmentAt this point our ownership group has decided it would be best for all involved to cancel your personal training and gym membership, effective immediatelyIn health,*** ***

We wish to withdraw our complaintThank you
Regards,
*** ***

We wish to withdraw our complaintThank you
Regards,
*** ***

After careful review of Ms*** account, we found the following:She joined Gold’s Gym Fredericksburg June 15, 2012, *** is a *** of her membership agreement. She signed or initialed all sections, but in particular the auto renewal, which she disputes.She requested and was
approved for numerous freezes of her membership account. Each freeze allowed the member to place the account on hold without payment for several months. While the member is not responsible for payments during the freeze time, she is ultimately responsible for the number of payments she signed for when her membership agreement was signed; thus her term date was extended to match the number of months frozen. Here is a timeline of events:On September 15, 2012, her account was frozen for two months. On February 13, 2013, her account was frozen again, upon her request, and back-dated from August through January She received a credit on her account.On December 13, 2013, she attempted to cancel her account, but after reviewing the cancellation policy with our billing department, she was unable to cancel.On February 19, her account was frozen again, upon her request, and back-dated from February 14, through April 14, 2014.On April 15, 2014, she requested her freeze be extended to July 14, 2014.On December 1, 2014, she requested her 3rd back-dated freeze, from July 14, through November 14, 2014.On February 4, 2015, she requested her account be frozen from March 6, through April 5, 2015.She did not pay her account from April 6, forward. Due to non-payment her account was turned over to the gym’s attorney to discuss and reconcile her past due account.On February 16, 2016, she attempted to cancel her membership through our billing company without payment and without supporting documentation as per her membership agreement.In addition to working extensively with her throughout the freeze process, we have offered her complimentary personal training (up to sessions) in the pool. She failed to appear for her first sessionWe have this documented via e-mail. When she finally did meet with the trainer manager, he offered her our paid one-on-one personal training options, and she declinedShe stated we do not offer pool related classes, however we have numerous pool classes on schedule in the morning and the eveningWe have made every attempt to assist this member meet her fitness goals in a safe and professional way.Because of the status of her account, she has been referred to the gym’s attorney to discuss and reconcile her membership payments. However, she has refused to do so; despite the attorney’s office willingness to work with her

Revdex.com spoke with the customer who indicated that she is requesting a refund of the additional $that was charged after she cancelled her membership

We have attached the agreement signed by the member on 6/07/This agreement? clearly? states the term and monthly payments with the members signature.? Per member's husband's request (he is not on the agreement) a copy of the agreement was sent to the email on the agreement on
8/15/

The salesperson provided the member a copy of the agreement the day she join and took her security photo.  We have notes in our system that the member only wanted to cancel because she lost her job and relocated.  The proper cancellation policy was followed, and cancellation was processed.

We have attached the agreement signed by the member on 6/07/2016. This agreement clearly states the term and monthly payments with the members signature. Per member's husband's request (he is not on the agreement) a copy of the agreement was sent to the email on the agreement on...

8/15/16.