Painters Plus

Complaint: [redacted] I am rejecting this response because: The contractors response is an outright lie We were not belligerent We were very patient in working with this contractor After working with him for over a month on a job that should of taken a week at most, he walked off the job and stopped returning our phone calls He has not tried to call us and anyone would be crazy to let him in their home to do work Over the month he claimed to have medical problems that he was dealing with that may be life threatening He then told us he was told that he was healthy and would be alright He was never hospitalized for two weeks while we dealt with him The work was very poor He broke a part of our new cabinets and never replaced We have had to hire a new contractor that has confirmed that the work was bad We have to pay this new contractor $to correct the poor workmanship and finish the job Sincerely, [redacted]

I tried to talk to these people and they were belligerent and I told them I’d be happy to fix anything I was in the hospital for almost weeks and tried to reach out and contact them and will try again

Hello [redacted] , Thank you for taking time to speak with me regarding our account Here at painters plus we take pride in everything we doWe do write internal reports in any complaint we getBelow you will find a copy of our report from our Office manager that has been in contact with Mr*** [redacted] from the beginning stages of the projectTo hear we have a complaint against us that has not been taking care of is unheard off and unacceptableI personally reached out to Mr [redacted] this morning in regarding his complaint and left him a voice mail for a call backI also emailed himThe claims he made are false, and I do have email conversations discussing his project in which proves itThe amount of $is not to install only gutter clips as Mr [redacted] claimsThe scope of work calls for changing Rotted woodPainters Plus went back twice to his home to install more clips that he would be purchasing himself and Painters Plus will install them labor free to compensate any missed clips before Unfortunately painters plus did not see Mr [redacted] ’s complaint online and did not have a chance to address it promptlyWe are aware of the claims made and the Violation from Revdex.com which Painters Plus are taking measures for to prevent from this from happening againShall Revdex.com need any further proof from Painters Plus regarding the outcome of this complaint please contact Painters Plus and speak with either [redacted] ***- Project manager or [redacted] CEOThank you so much for your time and have a great rest of your day.Thank You,Sincerely, [redacted] - COO/Project Manager

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

We are resolving the issue and issuing the $1,refund

Attempted to contact on 5/27, 5/31, 6/1, 6/2, and 6/Mailbox is full so no messages may be left

Complaint: [redacted]
I am rejecting this response because:  The contractors...

response is an outright lie.  We were not belligerent.  We were very patient in working with this contractor.  After working with him for over a month on a job that should of taken a week at most, he walked off the job and stopped returning our phone calls.  He has not tried to call us and anyone would be crazy to let him in their home to do work.  Over the month he claimed to have medical problems that he was dealing with that may be life threatening.  He then told us he was told that he was healthy and would be alright.  He was never hospitalized for two weeks while we dealt with him.  The work was very poor.  He broke a part of our new cabinets and never replaced.  We have had to hire a new contractor that has confirmed that the work was bad.  We have to pay this new contractor $2000 to correct the poor workmanship and finish the job. 
Sincerely,
[redacted]

Hello [redacted], Thank you for taking time to speak with me regarding our account.  Here at painters plus we take pride in everything we do. We do write internal reports in any complaint we get. Below you will find a copy of our report from our Office manager that has been in contact with Mr. [redacted]...

[redacted] from the beginning stages of the project. To hear we have a complaint against us that has not been taking care of is unheard off and unacceptable. I personally reached out to Mr. [redacted] this morning in regarding his complaint and left him a voice mail for a call back. I also emailed him. The claims he made are false, and I do have email conversations discussing his project in which proves it. The amount of $1175 is not to install only gutter clips as Mr. [redacted] claims. The scope of work calls for changing Rotted wood. Painters Plus went back twice to his home to install more clips that he would be purchasing himself and Painters Plus will install them labor free to compensate any missed clips before.  Unfortunately painters plus did not see Mr. [redacted]’s complaint online and did not have a chance to address it promptly. We are aware of the claims made and the Violation from Revdex.com which Painters Plus are taking measures for to prevent from this from happening again. Shall Revdex.com need any further proof from Painters Plus regarding the outcome of this complaint please contact Painters Plus and speak with either [redacted]- Project manager or [redacted] CEO. Thank you so much for your time and have a great rest of your day.Thank You,Sincerely,[redacted] - COO/Project Manager

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

I tried to talk to these people and they were belligerent and I told them I’d be happy to fix anything.  I was in the hospital for almost 2 weeks and tried to reach out and contact them and will try again.