The simple facts are: - A pre-existing condition of latex paint peeling off of the oil was noted by the estimator on the bid - The estimator gave the client two options to deal with the peeling and wrote the bid for the less expensive option that did not include removing the peeling latex (I agree this is not the best way to deal with peeling latex, but it is less expensive and is what the client chose) - The screens that had some paint on them were either replaced or repaired to the client's satisfaction - The stain that kept coming through all the different stain-blocking primers that we used on the ceiling was eventually contained after using an exotic primerThe customer was satisfied with the final work on the ceilings - PaintGreen did not ask for any additional money despite having to redo the work several times due to the nature of the stain - Redoing the ceilings several times is why the job took longer than expected What we've learned from this job is that we should not have given the client an option to go cheapWe should have insisted on removing all the latex by stripping or sanding, rather than just priming the edges of the peeling areas to glue them downWe may have lost the job because our bid would have been higher, but we would have avoided this situation where the client chose the less expensive, "band-aid", option and is now blaming us for the new areas it is peeling My sympathies go out to the client, and I am willing to perform the sanding, stripping, etc at a deeply discounted rateI cannot do the more expensive job for free, though, just because the client now wishes he had chosen it at the beginning
Revdex.com: I would like to reject the offer of Arbitration for complaint ID [redacted] Regards, [redacted] ***
The simple facts are: - A pre-existing condition of latex paint peeling off of the oil was noted by the estimator on the bid - The estimator gave the client two options to deal with the peeling and wrote the bid for the less expensive option that did not include removing the peeling latex (I agree this is not the best way to deal with peeling latex, but it is less expensive and is what the client chose) - The screens that had some paint on them were either replaced or repaired to the client's satisfaction - The stain that kept coming through all the different stain-blocking primers that we used on the ceiling was eventually contained after using an exotic primerThe customer was satisfied with the final work on the ceilings - PaintGreen did not ask for any additional money despite having to redo the work several times due to the nature of the stain - Redoing the ceilings several times is why the job took longer than expected What we've learned from this job is that we should not have given the client an option to go cheapWe should have insisted on removing all the latex by stripping or sanding, rather than just priming the edges of the peeling areas to glue them downWe may have lost the job because our bid would have been higher, but we would have avoided this situation where the client chose the less expensive, "band-aid", option and is now blaming us for the new areas it is peeling My sympathies go out to the client, and I am willing to perform the sanding, stripping, etc at a deeply discounted rateI cannot do the more expensive job for free, though, just because the client now wishes he had chosen it at the beginning