Painting Transformations Inc

Briggs & Riley received *** *** bag on 12/**/by *** tracking# *** Replaced his bag style KB206-shipped on 1/*/delivered by *** on 1/*/tracking# ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

In reference to the claim issued from [redacted], we feel we have lived up to our service level commitments of our warrantee program.  His original email was responded to within 24 hours and he was advised to send in his bag in for repair along with a link to create the repair...

authorization online.  We corresponded again on December [redacted] and sent a prepaid return label to [redacted] so he could ship his bag back to us for repair.  As a standard follow up procedure, we checked to see if his bag had been shipped back, at that point we noted there was no movement on the label, so we reached out yet again on 12[redacted]/15.Our Simple as That warrantee is to fix bags for the life of the product.  And we have been making our best effort to help [redacted] take full advantage of that program.

In reference to the claim issued from [redacted], we feel we have lived up to our service level commitments of our warrantee program.  We received his original email on August [redacted] and responded in the same business day.  [redacted] was advised to send a photo of the product tag or a...

copy of the receipt to confirm the bag is within the 5 year warranty.  On August [redacted] he replied he was unable to locate the tag inside the bag and did not provide a receipt.  We replied back on August [redacted] & [redacted] if you are unable to locate the tag you will need to send the bag back to us to complete the warranty which he refused to do.If he does send in his bag and under 5 years old we will send another free of charge  I feel we have made our best effort to help [redacted] take full advantage of our warranty programCristy H[redacted]Customer Service Supervisor

Revdex.com:At this time, my complaint, ID [redacted] regarding Briggs & Riley Travelware has been resolved.Their repair manager contacted me directly and have replaced my luggage. 
(By clicking "OK", your complaint will be closed as Resolved.) 
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Unfortnately, the company has NOT made their best effort. Not only did the bag deteriorate in LESS THAN ONE MONTH after purchase, but I had to jump through hoops to get a hold of someone at the company. When I finally got my shipping label, I was informed that it would take over a month to repair the bag. Now I have to go out and purchase a new bag because I can't go on for this long of a period of time without one. Personally, I feel that this complaint should NEVER be resolved, but I will agree to resolve it once I get a fully repaired bag back.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]