Revdex.com:At this time, my complaint, ID [redacted] regarding Briggs & Riley Travelware has been resolved.Their repair manager contacted me directly and have replaced my luggage (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***
In reference to the claim issued from [redacted] , we feel we have lived up to our service level commitments of our warrantee program We received his original email on August [redacted] and responded in the same business day [redacted] was advised to send a photo of the product tag or a copy of the receipt to confirm the bag is within the year warranty On August [redacted] he replied he was unable to locate the tag inside the bag and did not provide a receipt We replied back on August [redacted] & [redacted] if you are unable to locate the tag you will need to send the bag back to us to complete the warranty which he refused to do.If he does send in his bag and under years old we will send another free of charge I feel we have made our best effort to help [redacted] take full advantage of our warranty programCristy H***Customer Service Supervisor
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Unfortnately, the company has NOT made their best effortNot only did the bag deteriorate in LESS THAN ONE MONTH after purchase, but I had to jump through hoops to get a hold of someone at the companyWhen I finally got my shipping label, I was informed that it would take over a month to repair the bagNow I have to go out and purchase a new bag because I can't go on for this long of a period of time without onePersonally, I feel that this complaint should NEVER be resolved, but I will agree to resolve it once I get a fully repaired bag back In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
In reference to the claim issued from [redacted] , we feel we have lived up to our service level commitments of our warrantee program His original email was responded to within hours and he was advised to send in his bag in for repair along with a link to create the repair authorization online We corresponded again on December [redacted] and sent a prepaid return label to [redacted] so he could ship his bag back to us for repair As a standard follow up procedure, we checked to see if his bag had been shipped back, at that point we noted there was no movement on the label, so we reached out yet again on 12***/15.Our Simple as That warrantee is to fix bags for the life of the product And we have been making our best effort to help [redacted] take full advantage of that program
Revdex.com:At this time, my complaint, ID [redacted] regarding Briggs & Riley Travelware has been resolved.Their repair manager contacted me directly and have replaced my luggage (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***
In reference to the claim issued from [redacted] , we feel we have lived up to our service level commitments of our warrantee program We received his original email on August [redacted] and responded in the same business day [redacted] was advised to send a photo of the product tag or a copy of the receipt to confirm the bag is within the year warranty On August [redacted] he replied he was unable to locate the tag inside the bag and did not provide a receipt We replied back on August [redacted] & [redacted] if you are unable to locate the tag you will need to send the bag back to us to complete the warranty which he refused to do.If he does send in his bag and under years old we will send another free of charge I feel we have made our best effort to help [redacted] take full advantage of our warranty programCristy H***Customer Service Supervisor
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Unfortnately, the company has NOT made their best effortNot only did the bag deteriorate in LESS THAN ONE MONTH after purchase, but I had to jump through hoops to get a hold of someone at the companyWhen I finally got my shipping label, I was informed that it would take over a month to repair the bagNow I have to go out and purchase a new bag because I can't go on for this long of a period of time without onePersonally, I feel that this complaint should NEVER be resolved, but I will agree to resolve it once I get a fully repaired bag back In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
In reference to the claim issued from [redacted] , we feel we have lived up to our service level commitments of our warrantee program His original email was responded to within hours and he was advised to send in his bag in for repair along with a link to create the repair authorization online We corresponded again on December [redacted] and sent a prepaid return label to [redacted] so he could ship his bag back to us for repair As a standard follow up procedure, we checked to see if his bag had been shipped back, at that point we noted there was no movement on the label, so we reached out yet again on 12***/15.Our Simple as That warrantee is to fix bags for the life of the product And we have been making our best effort to help [redacted] take full advantage of that program