Paisley Park

[redacted] ordered an item that was out of stock and backordered This item was delivered, please see POD attached

I am responding to a compliant by [redacted] 1/12/Our ticket site Universe sends guest's tour tickets via email, and they sometimes land in junk or spamWhen this occurs, generally our guests email our customer service dept (info is provided on our website) and we resend the tickets to them I am not sure if [redacted] emailed the box back in September or not, but her tickets were refunded

I visited Paisley Park on Monday, September 9, 2019. I attempted to buy two tickets on the Universe.Com website, for a total of $115.00. I initially used my credit card and it said the transactions were not able to process. I then used my debit card and the purchase for $115 went through.

A few days later, I noticed that I had been charged $115 twice on my credit card for a total of $230.

I attempted to contact Paisley park through email twice last week. I left my email address and phone number in the email. No one responded. They do not have a listed phone number you can call.

I would like to have the $230 refunded as soon as possible.

I originally filed a complaint with you on Tuesday, June 18, 2019 at 4:47pm, but *** (Revdex.com Specialist) told me on July 11, 2019 that it was not received.

I purchased a ticket in January 2019 for a tour on June 8, 2019. My ticket price included a meal at the tours end, but that did not happen. The cashier in the gift shop told me and another lady that the kitchen at Paisley Park closed on June 1, 2019 and there would be no meal and there was no type of compensation offered either, at least not to me. I have since found out that another person on the same tour received a tote bag from Paisley Park.
I feel like I was taken advantage of because I paid for the meal in the ticket price and did not get it. I feel there should be some sort of refund for that portion of the ticket. Why did they send one person a tote bag and I get no type of compensation whatsoever. The tour was nice and so was the tour guide, but I don't think I would ever recommend them to anybody. Thanks for your help.

The ticket ordered for Celebration was not a ticket that we sent outtickets and credentials were to be picked up on site at time of the event. We sent emails to all guests with clear explanation as to how to obtain their credentials when they arrived. Since customer did order
(see below) she did receive the emails.Addressing the merchandise purchase complaint: All ticket holders were also sent emails with instructions for pre-ordering Celebration merchandiseIt was clearly stated that the pre- purchase orders were PICK UP only.It sounds like maybe she decided not to attend the event

*** ***'s order was delivered May 9th. Please see UPS Proof of Delivery attached

I ordered two vip tickets to paisley park after waiting for my email from a third party company Univeral I checked the paisley park official web sight which told me the park was closed. With no phone number to contact I am asking for a full refund as I was unable to go when the official website said park was closed.

I was at Paisley Park on Monday May 14th for a VIP tour at 11:40am. I purchased a Paisley Park USB drive before my tour started, now that I am home I am unable to view the pictures that was taken of me in the studio. I know that my tour guide (I think her name is Jessica) has some issue with my USB drive but assured me that my pictures were there, now it appears I have an encrypted USB drive. I am unable to view anything on my USB drive, I try using it at my local CVS and the response no pictures on device.

I am rejecting this response because:
I checked both my regular email & junk file and there was no ticket in my files. I went on Paisley site searching for a number to inform them I never received my ticket and unfortunately the site has no contact number or email address. The site only make mention that if you don’t have a ticket you will not be allowed in Park and do not go to location without ticket. Therefore, when I was unable to make contact with the vendor I immediately contacted my bank to see if I could get the fees removed off my account. Paisley never showed proof that they emailed my ticket. Only documentation they have produced is a ticket with my name on it. I purchased a product that I never got an opportunity to use due to vendor failing to completely process the transaction via email as there site stated my ticket would be issued. If you pull up Paisley website it look like fake/fraud site due to there’s no type of information available to contact vendor. I would like a complete refund. Due to paying for a service I never received

[redacted] ordered an item that was out of stock and backordered.  This item was delivered, please see POD attached.

I am responding to a compliant by [redacted] 1/12/18 Our ticket site Universe sends guest's tour tickets via email, and they sometimes land in junk or spam. When this occurs, generally our guests email our customer service dept (info is provided on our website) and we resend the tickets to them.   I am not sure if [redacted] emailed the box back in September or not, but her tickets were refunded.

Regarding ticket complaint:Tickets are emailed to guest immediately after purchase is complete.  The email is sent directly from our ticket site, Universe.Guests will typically email us when they don't receive their tickets- we either instruct them to check their junk/spam files- where 90% of...

the time they find them, OR we send them a copy of their tickets. We provide contact information on our website.Due to the volume of inquiries from around the world, we handle all inquiries through our email box: [email protected] as well as our messaging box in Universe.

I purchased a ticket online on the website https://officialpaisleypark.com for a tour on 9/25/2017 in the amount of $57.50 to be delivered electronically via the email address provided with the purchase. I verified that the correct email address was provided, but I never received an email with the ticket. The day of the tour, I tried calling the company to let them know that I did not receive my ticket and have them send it to me, but there is no phone number listed on the website. The phone number listed with the Revdex.com website for this company is some kind of scam survey that does not let you speak with anyone. It's an automated system with different offers that says you can receive some kind of compensation.

I ordered 4 tickets from the Paisley Park website at $38.50 (+ $7.50) but I needed 5 tickets and it cut me off at 4 tickets with no warning about 4 being the limit. I went back into the website & ordered 1 more ticket for $50.00 which turned out to be $57.50 (aka $7.50 royalty fees). There is no telephone numbers and they don't answer emails. I called many people with no answers but finally the local sheriff returned my call & he said he sees tours going on but they have no telephone and if I don't get in with the emailed bar codes I received, I should cancel my CC payment & report computer scam. Just an FYI. I am still suspicious ...will see? Hopefully it works. I suggest to Paisley Park you get a telephone number and have someone handle it? You can afford that!!

hi im *** and I ordered tickets for the prince celebration I never recrived my tickets from paisley park and they kept my money 579 dollars plus I purchased clothing I never received also can you help me thank you

I ordered tickets and never received an email which is the only way you print your tickets. I had to report it to my credit card since I got charged immediately! All the phone numbers are disconnected and the 800 number is a survey asking medical question(??) Very disappointed!

I ordered a shirt & tour book from the official website on March 21st and received an email saying they received my order and would notify me when the order has shipped (Im guessing by email). I still haven't received an email about it being shipped, a tracking number, or my order. I have sent them an email on April 4th with no response. I have sent an instant message on Facebook, which they reponded back with only a screenshot of someone elses order (the person was from the UK) and I've also sent a direct message on Instagram with NO reply. I've also tried to call the number on the FB page, but the number hangs up.

On 3/22/17 I saw officialpaisleypark.com on Facebook and went to that site and ordered me a Prince t-shirt and the total was for $25.70 which I paid through Pay Pal and my order # is ***-PP. I received an email confirmation on 4/3/17 @ 9:30 am from [email protected] advising that they were getting my order ready to be shipped and they will notify me when it has been sent. I never got a tracking # so I emailed [email protected] on 4/14/17 @ 2:34 pm asking if they have a tracking # for my order and I emailed them again on 4/27/17 @ 10:38 am asking them the same thing and no response. I went to their facebook page on 4/27/17 and gave them a bad review. Then 2 other people replied to my post advising that they also ordered items from the same site and never got their items and one of them also filed a complaint. I would just like a refund at this point in time.