Pak Mail Center

Response to Revdex.com Complaint ID [redacted] Submitted to Revdex.com by Grant [redacted] October (Thursday): [redacted] *** (the “Customer”) overnights laptop to Cloud Solutions (the “Company”) in ArizonaCustomer asks for additional shipping receipts to go with laptop because “his company would be reimbursing him”Total for shipping and value coverage was $Customer paid with no complaintsOctober (Friday): Laptop gets delivered next day on time by FedEx the CompanyOctober (Saturday): Customer called and stated that we had received a refund from FedEx for the overnight shipment due to a previous failure by FedEx to pick up the package from him directlyThis is the first time Pak Mail was notified that an unauthorized credit had been issued on our FedEx account for this shipmentPak Mail had no knowledge of the previous issues between the Customer, the Company and FedExIt is FedEx policy that only the FedEx account holder (Pak Mail) can request billing adjustments and/or changes to a FedEx shipmentIn fact, no account information should be shared with anyone but the account holder except for shipment tracking informationUnfortunately, the FedEx customer service representative did not follow policy and when the Company demanded a refund, the representative compliedOctober (Tuesday): Dave L [redacted] *the “Owner” of Pak Mail) became aware of the situation and contacted [redacted] MrLewis explained to Mr [redacted] that the previous failure of FedEx to pick up the package from the Customer was outside the scope of the October 5th Pak Mail transactionTherefore, any type of refund should be between FedEx and the CompanyMr [redacted] proceeded to falsely accuse MrL [redacted] of receiving a credit from FedEx in the form of a wire transfer made directly to his bank account in the amount of $After the conversation between MrL [redacted] and Mr [redacted] , MrL [redacted] contacted FedEx and spoke with a Supervisor on this matterHe then conferencMr [redacted] on the phone call with FedExThe FedEx Supervisor confirmed that the previous FedEx customer service representative was in error for processing a credit initiated by the Company to MrL***’ FedEx accountAdditionally, the FedEx Supervisor confirmed that no wire transfer had been made to MrL [redacted] bank accountUpon MrL***’ request, the FedEx Supervisor processed a reversal of the credit previously made in error to his FedEx account and informed Mr [redacted] of this actionThe FedEx Supervisor also confirmed that all other remedies sought in this matter should be between FedEx and the CompanyPak Mail is an independent franchise business that sells shipping services utilizing UPS, FedEx, DHL, USPS and multiple LTL Freight carriersPak Mail is not a subsidiary of these carriers

I had an employee ship a laptop from Pak Mail to Arizona They gave him a Fed Ex Tracking number but that number was tied to Pak Mails account We were only shipping this parcel because Fed Ex failed to send couriers to pick it up twice So we called Fed Ex, they agreed to refund the cost of the shipping for the parcel we had to overnight through Pak Mail days after Pak Mail got the refund from Fed Ex we called to ask if they were going to Credit that back to usemployees that identified as Managers and the Owner Dave L*** refused to refund the money, told us it was our problem with Fed Ex and the owner actually said any money fed ex sent him was his own profit marginFed Ex policy states they can only refund the account of the sender and everything sent through this company is through their account and if there is an issue THEY DO NOT CARE at all
The owner called me and recorded the conversation, he then called Fed Ex and reversed the creditTo be clear he technica

I am rejecting this response because:I, like most other people choose to patronize products and services that provide exceptional customer service or there are situations where there are limited options, forcing one to purchase products services from a given vendor.I certainly understand that miscommunications happen all the time but when I see a business owner that goes out of there way to get involved in a situation to ensure that one of their customers is categorically denied a significant refund for no obvious reason other than out of some principal that they don't want other people leveraging their fed ex account. This frustrates me and I think other potential customers should understand what type of values this business owner has. If you don't want other people to leverage your fed ex shipping account then don't ship other people's parcels using your fed ex account (in turn handing people tracking numbers for their parcels which are tied to your account)Also, just as a general rule, why not look out for your customers best interest, especially in cases where it doesn't cost you anything. My concern isn't that this was against any rules, it's that as consumers we have choices to make around who we choose to give our business to and I would absolutely like to know if people choose to operate their businesses the way Dave L*** does because I would choose not to support him in any way. In response to my simple question, why not just refund the money that fed ex had refunded him, he kept repeating that it was his account and no one is authorized to give a refund on that account except for him. He is exactly right, but when asked the question, why not help someone out, why not share, why not give, when people answer because I don't have to, I choose not to support them and I encourage other people to do the same
Regards,
*** ***

Response to Revdex.com Complaint ID [redacted] Submitted to Revdex.com by Grant [redacted]     October 5 (Thursday): [redacted] (the “Customer”) overnights laptop to 360 Cloud Solutions (the “Company”) in Arizona. Customer asks for additional shipping receipts to go with laptop because...

“his company would be reimbursing him”. Total for shipping and value coverage was $285.82. Customer paid with no complaints. October 6 (Friday): Laptop gets delivered next day on time by FedEx the Company. October 28 (Saturday): Customer called and stated that we had received a refund from FedEx for the overnight shipment due to a previous failure by FedEx to pick up the package from him directly. This is the first time Pak Mail was notified that an unauthorized credit had been issued on our FedEx account for this shipment. Pak Mail had no knowledge of the previous issues between the Customer, the Company and FedEx. It is FedEx policy that only the FedEx account holder (Pak Mail) can request billing adjustments and/or changes to a FedEx shipment. In fact, no account information should be shared with anyone but the account holder except for shipment tracking information. Unfortunately, the FedEx customer service representative did not follow policy and when the Company demanded a refund, the representative complied. October 31 (Tuesday): Dave L[redacted]the “Owner” of Pak Mail) became aware of the situation and contacted [redacted]. Mr. Lewis explained to Mr. [redacted] that the previous failure of FedEx to pick up the package from the Customer was outside the scope of the October 5th Pak Mail transaction. Therefore, any type of refund should be between FedEx and the Company. Mr. [redacted] proceeded to falsely accuse Mr. L[redacted] of receiving a credit from FedEx in the form of a wire transfer made directly to his bank account in the amount of $285.82. After the conversation between Mr. L[redacted] and Mr. [redacted], Mr. L[redacted] contacted FedEx and spoke with a Supervisor on this matter. He then conferenced-in Mr. [redacted] on the phone call with FedEx. The FedEx Supervisor confirmed that the previous FedEx customer service representative was in error for processing a credit initiated by the Company to Mr. L[redacted]’ FedEx account. Additionally, the FedEx Supervisor confirmed that no wire transfer had been made to Mr. L[redacted] bank account. Upon Mr. L[redacted]’ request, the FedEx Supervisor processed a reversal of the credit previously made in error to his FedEx account and informed Mr. [redacted] of this action. The FedEx Supervisor also confirmed that all other remedies sought in this matter should be between FedEx and the Company. Pak Mail is an independent franchise business that sells shipping services utilizing UPS, FedEx, DHL, USPS and multiple LTL Freight carriers. Pak Mail is not a subsidiary of these carriers.