Pal's Power Washing, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is acceptableHowever, I do disagree with many of the statements Kevin Palladio outlined in his response Sincerely, Mary Baraiolo

Complaint: [redacted] I am rejecting this response because: I was notified on Monday (6/9) by the contractor that another contractor (roofer) would come out on Monday (6/9) to inspect the roof and get an estimateThe contractor has not come out as I was expecting them on MondayI still have not heard anything on this issueAlso just to clarify, the damage was done to a few shingles, not just one, as stated by the contractor Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: How did I know I was going to be paying people for one jobWhile they were outside chopping at the ice I noticed that one man was chopping while the others watched; why should I pay the other for being on such a long breakEveryone I talked to about it said for that kind of money the whole roof should have been shoveled also, and that next time they would do it for a third of that priceI recently roof racked after the storm we've had since and I found that not all the ice was removed Sincerely, [redacted]

As a Business Person in Good Faith I will reimburse Mary Barailo in full as she is not happy with the end resultIn doing so I would like to point out a few items Attached is a copy of the contract On Apr 3, I submitted a bid package to Mary and she did call and we arranged a date for me to come and do the job The quote for House Washing reads we will remove all mold and mildewIn which we didThis house is loaded with Artillery / Shotgun Fungas aArtillery Fungas are tiny black specs appearing on house siding, decks, windows, guttersArtillery Fungas develops in organic mulch and other organic materials, and is usually a greater problem in the the spring and fall when conditions are cool and moist and the temperatures are -degreesIf left untreated it is impossible to remove bSometimes when washing a house water may get into the vinyl siding air inlet or water gets trapped behind the shutters and after a few hours a few drips may appear but they are easily brushed away cGutters - Quote reads the gutters are hand brushed to remove dirt and tiger stripes caused by acid rainGutters will look new againAs we were washing the gutters the dirt came off but in some areas the oxidation was so strong it had changed the color of the gutter from white to almost blackIf looking at the gutters it would appear that they are dirty but in fact it's just too much oxidationThe contract doesn't say anything about cleaning the inside of the gutters, in fact when I applied the first soaping of the roof wash we cleaned the gutters at no charge dRoof Washing - Proper Roof Washing doesn't happen overnightA roof soap is sprayed on the entire roofEnough solution is sprayed so the Black Streaks, Green Moss, Green Lichen turns WhiteWhen the moss and lichen turns white in color, it is considered deadIf done properly we let mother nature do the restThe sun dries out the moss and lichen and the rain washes everything away, otherwise if someone is on your roof spraying they are removing the shingle granules and voiding the roof warrantyMary is correct and I am at fault for not going back to check on the roof eAlso at no charge we cleaned the dirt and mildew from the concrete steps and front walkway On 4-18-2014, I received a partial payment in the amount of $by check# Kevin Palladino

Yesterday Jul 11th I contacted the Home Owner *** and asked if we could stop over on Saturday morning to take care of the missing shinglesWe arrived Sat morning at 8:am and met him at the door*** handed me the missing shingles and I proceeded to Lowes Home Improvement Center to purchase the shinglesWe arrived back at his house at approx 9:30am and I set the ladder against the house and he (***) and my assistant went on the roofThe job was completed within minutesWe shook hands and went about our business
*** ***

I have contacted another Revdex.com Roofing Contractor to take a look at the missing shingle to replace back on the roof

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is acceptableHowever, I do disagree with many of the statements Kevin Palladio outlined in his response.
Sincerely,
Mary Baraiolo

As far as I'm concerned the matter is closed

I received a phone call from *** on 2-19-and she stated that there was water dripping into a bedroom because of the snow and ice damming on the roofShe stated on the phone that this was an Emergency as water was drippingI said that I would stop by after doing
another job in the areaOnce at her residence I introduced myself and she invited me in the look at the bedroom ceiling to see where the water was dripping fromShe also stated that the ceiling over the kitchen sink also leakedWe walked out to the back door to access the situationThere were two separate roofs that contained snow and ice damsThe ice dams measured 8' long by 16" wideThe house had no gutters and the way the rear roof was sloped all the water that would normally run off was hampered by the ice damsI quoted the price at $1400, (reduced to $after $discount coupon) to remove the snow from the rear and use a combination of Calcium Chloride (lbs) and a chisel to carefully remove the iceAll the snow that was shoveled off the roof was also shoveled off the drivewayMy team consisted of myself and four others and we were at the house for close to three hoursSo guys working straight for hours equals hours of workThe ice and snow was completely removed from the areas of concern that was written on the contract and signed by both parties I don't believe the issue is with the workmanship but with the price, but please realize this is hard work working outside in the bitter cold, high winds, dangerous working on a roofI have been doing ice dams for close to years and this is the first time I have ever received a filed complaint

Complaint: ***
I am rejecting this response because: How did I know I was going to be paying people for one job. While they were outside chopping at the ice I noticed that one man was chopping while the others watched; why should I pay the other for being on such a long break. Everyone I talked to about it said for that kind of money the whole roof should have been shoveled also, and that next time they would do it for a third of that priceI recently roof racked after the storm we've had since and I found that not all the ice was removed.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
I was notified on Monday (6/9) by the contractor that another
contractor (roofer) would come out on Monday (6/9) to inspect the roof and get an estimateThe contractor has not come out as I was expecting them on MondayI still have not heard anything on this issueAlso just to clarify, the damage was done to a few shingles, not just one, as stated by the contractor
Sincerely,
*** ***

As a Business Person in Good Faith I will reimburse Mary Barailo in full as she is not happy with the end resultIn doing so I would like to point out a few items
Attached is a copy of the contract
On Apr 3, I submitted a bid package to Mary and she did
call and we arranged a date for me to come and do the job
The quote for House Washing reads we will remove all mold and mildewIn which we didThis house is loaded with Artillery / Shotgun Fungas
aArtillery Fungas are tiny black specs appearing on house siding, decks, windows, guttersArtillery Fungas develops in organic mulch and other organic materials, and is usually a greater problem in the the spring and fall when conditions are cool and moist and the temperatures are -degreesIf left untreated it is impossible to remove
bSometimes when washing a house water may get into the vinyl siding air inlet or water gets trapped behind the shutters and after a few hours a few drips may appear but they are easily brushed away
cGutters - Quote reads the gutters are hand brushed to remove dirt and tiger stripes caused by acid rainGutters will look new againAs we were washing the gutters the dirt came off but in some areas the oxidation was so strong it had changed the color of the gutter from white to almost blackIf looking at the gutters it would appear that they are dirty but in fact it's just too much oxidationThe contract doesn't say anything about cleaning the inside of the gutters, in fact when I applied the first soaping of the roof wash we cleaned the gutters at no charge
dRoof Washing - Proper Roof Washing doesn't happen overnightA roof soap is sprayed on the entire roofEnough solution is sprayed so the Black Streaks, Green Moss, Green Lichen turns WhiteWhen the moss and lichen turns white in color, it is considered deadIf done properly we let mother nature do the restThe sun dries out the moss and lichen and the rain washes everything away, otherwise if someone is on your roof spraying they are removing the shingle granules and voiding the roof warrantyMary is correct and I am at fault for not going back to check on the roof
eAlso at no charge we cleaned the dirt and mildew from the concrete steps and front walkway
On 4-18-2014, I received a partial payment in the amount of $by check#
Kevin Palladino