Palace Entertainment

I received your letter concerning the complaint from [redacted] Our waterpark is located in the Wisconsin DellsWe provide a quality Guest experience to all of our Guests at Noah's Ark Waterpark.We are very familiar with Mr [redacted] We responded to Mr [redacted] immediately after his complaintHe also visited our park in August of 2015, one of our busy Saturday's in August, and claimed he had a bad experienceWe accommodated him with complimentary tickets to return in 2016, which he did use on August sh, 2016.On August 5th, 2016, one of our almost rides opened about 1% hours late due to a thunderstorm the night beforeThe ride is called Black AnacondaThe ride was open before 11:30AM and stayed open until after 7PMMr [redacted] contacted us in the park between 10:- 10:30AM and demanded to receive free tickets to comeback to the park in We declined to provide him with another set of free ticketsWe offered him free tickets to return the next day, but he declinedI did speak to Mr [redacted] on the phone and did my best to reason with him.We do not make any representations or guarantees of having all rides open at all timesIn fact, within our stated "Operational Policies" (found on our web pages, under the Plan a Visit/Park Rules & Policies tabs), it states, "Prices and operating schedule are subject to change without noticeAll attractions are subject to temporary maintenance, safety or inclement weather shutdowns."We feel we have accommodated Mr [redacted] in the past purely as a gesture of good will when we were not required to make any concessions, and we don't feel there is any way to satisfy this Guest on any prior or future visit to the parkHe has displayed a consistent pattern of making unreasonable demandsThe rest of his party enjoyed the entire day at the parkHis request was unreasonable considering he just arrived at the park and stayed until the end of the dayAll Guests are afforded anytime they need to ride all rides until the end of the dayWhen we close, any Guest in line gets to ride the last ride of the day.We thank you for bringing Mr [redacted] 's concerns to our attentionWe will continue to provide outstanding Customer Service to all of our Guests.Sincerely, [redacted] General ManagerNoah's Ark WaterparkWisconsin Dell's ParkwayWisconsin Dells, Wisconsin 53965(608) 254-phone, (608) 254-fax

Absolutely incorrect and untrue Apparently Mr [redacted] has major issues with integrity and honesty as I've never spoken to him verbally as he has completely falsely misrepresented in this most recent response I'd even encourage phone records to be pulled to further prove this The only person from Noah's Ark or Palace entertainment who I have spoken to verbally regarding this matter was a very nice woman named [redacted] who took my info and asked me to email what occurred to her as well Then I received an email from another individual named [redacted] director of ***eting at Noah's Ark (not even the courtesy of a phone call) which I requested, but an email who [redacted] then offered via email (not phone call) a small insignificant discount on future tickets which I felt to be a slap in the face and I expressed that to him back via email Complete fabrication and falsehood by Mr [redacted] on what occurred and I have the emails to prove it At this point I think anyone can see right through the person that [redacted] as it this point, an excuse maker and liar who doesn't take ownership for his lack of leadership and customer service making things up to make his company look better At this point, I feel like with these clear lies by ***, both my character and reputation as a consumer has now been both questioned and defamed from [redacted] to the Revdex.com and I'll be considering whatever legal recourse I have available to me to regarding this matter in addition to the attorney general and the FTC

September 14, 2015Amanda Biggs Revdex.com Viewridge Ave #San Diego, CA 92123-1688Reference ID #***Dear ***Thank you for your letter.Idlewild and Soakzone aims to consistently deliver professional and efficient services to our guestsHowever, on the incident referenced,
our level of service was unacceptable.After personally speaking with the guest and reviewing the refund request, oversights on our part were discovered that caused the extreme delay in processing the refund, for which we sincerely apologize.We are happy to report the issue has been resolvedThe guest received the entitled refund on September 2, 2015.We appreciate guests who let us know when things aren't rightAs a form of apology and to help regain goodwill and restore confidence in Idlewild, complimentary tickets were offered and acceptedby the guest for the inconvenience and frustration, caused by our error.Please do not hesitate to reply or contact me if you have any additional questions.Yours sincerely,Idlewild and Soakzone

Absolutely incorrect and untrue.  Apparently Mr. [redacted] has major issues with integrity and honesty as I've never spoken to him verbally as he has completely falsely misrepresented in this most recent response.  I'd even encourage phone records to be pulled to further prove this.  The only person from Noah's Ark or Palace entertainment who I have spoken to verbally regarding this matter was a very nice woman named [redacted] who took my info and asked me to email what occurred to her as well.  Then I received an email from another individual named [redacted] director of [redacted]eting at Noah's Ark (not even the courtesy of a phone call) which I requested, but an email who [redacted] then offered via email (not phone call) a small insignificant discount on future tickets which I felt to be a slap in the face and I expressed that to him back via email.  Complete fabrication and falsehood by Mr. [redacted] on what occurred and I have the emails to prove it.  At this point I think anyone can see right through the person that [redacted] as it this point, an excuse maker and liar who doesn't take ownership for his lack of leadership and customer service making things up to make his company look better.  At this point, I feel like with these clear lies by [redacted], both my character and reputation as a consumer has now been both questioned and defamed from [redacted] to the Revdex.com and I'll be considering whatever legal recourse I have available to me to regarding this matter in addition to the attorney general and the FTC.

I received your letter concerning the complaint from [redacted]. Our waterpark is located in the Wisconsin Dells. We provide a quality Guest experience to all of our Guests at Noah's Ark Waterpark.We are very familiar with Mr. [redacted]. We responded to Mr. [redacted] immediately after his...

complaint. He also visited our park in August of 2015, one of our busy Saturday's in August, and claimed he had a bad experience. We accommodated him with 4 complimentary tickets to return in 2016, which he did use on August sh, 2016.On August 5th, 2016, one of our almost 50 rides opened about 1% hours late due to a thunderstorm the night before. The ride is called Black Anaconda. The ride was open before 11:30AM and stayed open until after 7PM. Mr. [redacted] contacted us in the park between 10:15 - 10:30AM and demanded to receive 9 free tickets to comeback to the park in 2017. We declined to provide him with another set of free tickets. We offered him free tickets to return the next day, but he declined. I did speak to Mr. [redacted] on the phone and did my best to reason with him.We do not make any representations or guarantees of having all rides open at all times. In fact, within our stated "Operational Policies" (found on our web pages, under the Plan a Visit/Park Rules & Policies tabs), it states, "Prices and operating schedule are subject to change without notice. All attractions are subject to temporary maintenance, safety or inclement weather shutdowns."We feel we have accommodated Mr. [redacted] in the past purely as a gesture of good will when we were not required to make any concessions, and we don't feel there is any way to satisfy this Guest on any prior or future visit to the park. He has displayed a consistent pattern of making unreasonable demands. The rest of his party enjoyed the entire day at the park. His request was unreasonable considering he just arrived at the park and stayed until the end of the day. All Guests are afforded anytime they need to ride all rides until the end of the day. When we close, any Guest in line gets to ride the last ride of the day.We thank you for bringing Mr. [redacted]'s concerns to our attention. We will continue to provide outstanding Customer Service to all of our Guests.Sincerely,[redacted]General ManagerNoah's Ark Waterpark1410 Wisconsin Dell's ParkwayWisconsin Dells, Wisconsin 53965(608) 254-6351 phone, (608) 254-8027 fax

While visiting Boomers In Palm Springs with our grandchildren, my husband and I found the attractions to be very nice and a lot of fun. However, the employees were very slow; taking their sweet time to respond. Once you purchase a ticket for the bumper boats you could wait 10-15 minutes for an employee to let you on. It wasn't busy; that is not the reason since no one else was on them. They just look at you from the building by the racing cars and don't respond. The tickets are non-refunable, otherwise I would have gone to get my money back.