Palace Tours

The client has NOT spoken to usNO ONE in our office has spoken to the clientWe have communicated by email and therefore have full detail.The website took the booking request from the customerIt was NEVER confirmedThe order was placed but it was never confirmed.At any reservation, the last page of the reservation and our terms clearly state and request that the client should not be making any flight arrangements or any other travel plans related to the travel until the booking is confirmedIt is clearly mentioned AFTER the booking request is enteredOnce the office received the booking online, within about hours the office informed the guest that the booking cannot be confirmed as the tour is not available for that dateThe client was told of the policy that is clearly the policy of the Indian Government - Operator of the train (See attachment - clause regarding part journey)The client's claim is misdirected as we are only acting as the agents for the train Palace on Wheels that is operated by another companyIn addition - the booking was NEVER confirmed, the client never paid even a single penny to us, and therefore there is no claimThis derogatory claim should therefore be removed from our profile

Complaint: [redacted] I am rejecting this response because: Here is a snapshot of their website from the Internet Archive: [redacted] Note that it highlights, at the top of the page in bright yellow, the availability of the shorter trip that I bookedAnd that snapshot is from March 26th, so they advertised this for at least monthsAnd then after you've booked that cheaper trip, they contact you to tell you that you either have to upgrade to a full trip at more than double the cost, or they cancel the whole bookingAnd this is after you've given them your credit card info and all your information--from the website it looks like a normal, honest online booking, that is immediate and finalEither they should honor what they advertised, or the public should be aware of their unwillingness to honor their advertisements Regards, [redacted] ***

Unfortunately the guest is showing the site from the time BEFORE the new policy came out in May The client was informed of the part journey rule in hours of trying to book onlineSince the client is saying he booked the tickets between the time he entered the booking and the time we sent him the policy, if the client provides the proof of the same that it was booked in that timeframe, we can try to confirm the booking for a part journeyHowever since we are just the agents we still have to go with what policy the train has - and we have provided that to youThe booking will only be confirmed days prior to the departure date and is subject to availabilityIf you want the full tour - that we can confirm any time before the day limit We cannot and will not confirm anything from our end out of train policy and risk inconvenience to the guest at a later date. Why would we refuse business? Its just that we don't find it to be fair that we charge for something we aren't sure we can provide

There are multiple aspects of this complaint that need to be addressed.The claimant is virtually blackmailing the companyFIRST - We don't condone this sort of activity where we pay someone for writing for us. However in this case the complainant had booked a tour and promised to write
about his experience in media outlets he claimed he has agreements / approvals. In his own words he agreed to write articles but he demanded money right after the first oneNow he is going all over social media trying to defame us claiming that he has written (he has provided copy for 1) and wants us to pay him right now and has started blackmailing us now with actions like this.We are disgusted with his behavior we await proof of articles published before the end of the year as he has mentioned and we will release the payment

Complaint: [redacted]
I am rejecting this response because:
Here is a snapshot of their website from the Internet Archive:[redacted]
Note that it highlights, at the top of the page in bright yellow, the availability of the shorter trip that I booked. And that snapshot is from March 26th, so they advertised this for at least 6 months. And then after you've booked that cheaper trip, they contact you to tell you that you either have to upgrade to a full trip at more than double the cost, or they cancel the whole booking. And this is after you've given them your credit card info and all your information--from the website it looks like a normal, honest online booking, that is immediate and final. Either they should honor what they advertised, or the public should be aware of their unwillingness to honor their advertisements.
Regards,
[redacted]

Here is your original complaint - in your own words to Revdex.com. "I arranged to publish 5 print and online articles. Three of them have already appeared and the remaining two more will be out before the end of the year."Please deliver and followup on your project that you took on, send us the proof and get reimbursed. AND PLEASE STOP BLACKMAILING US. Revdex.com, Social Media and online reviews are supposed to be fair and honest and your hijacking any social media or any other channel for the sole purpose of blackmail and profit is unfair.

Complaint: [redacted]
I am rejecting this response because: Their excuses are incorrect. Our agreement did not specify a number of articles. I agreed to write one article as you can see in the copy of Tina's email below. I  have far exceeded that and have published many more.Mr S[redacted] agreed that this was true and said he would send the funds. He has never done so.In addition, it should be noted that a person by the name of Roger wrote me promising to reimburse me for the costs as shown below. I have two emails supporting the facts of my claim. [redacted] Dear Tina:That sounds fine. I agree and that is what I will do. Please go ahead and send me the forms for the train.Thanks for your help.John From: [email protected] [mailto:[email protected]] Sent: April 7, 2016 6:46 PM To: [email protected] Subject: Re: RE: RE: RE: Palace Tours Dear Dr. John TowlerGreetings from Palace Tours (USA) Thank you for your email. We will reimburse you 50% of the flight cost for you and your wife, once you have published the article.As you mentioned that you are getting the flights for about $462. Please go ahead with the reservation on your end. Will be sending you the payment authorization forms for the train tour, which you will have to sign and send it back to us. Please review and if you have any questions, do let us know. Thank you. Sincerely, Tina Babani Palace Tours Luxury Tours Division of TravBuzz Inc. Corporate Office: 20 Wall St, Princeton, NJ, 08540 | Phone: 609-580-1372 | Fax: 609-683-9772  Toll Free: 1-888-463-4299 or 1-877-464-6342 | Website | Email-----------------From: [email protected] [mailto:[email protected]] Sent: April 5, 2016 7:43 PM To: [email protected] Subject: Re: RE: RE: Palace Tours Dear Dr. John TowlerThank you for understanding our situation. So here is what we can do and I think it will be considered fair. Renfe trains only cover 50% of the cost. They don't cover 100% for the luxury trains (They used to until last year but now they don't).So here is what we will do - we will escrow the train ticket cost and once the visible results are there we will reimburse your renfe train cost for yourself and your wife. Does that sound fair? Sincerely, Roger

The client has NOT spoken to us. NO ONE in our office has spoken to the client. We have communicated by email and therefore have full detail.The website took the booking request from the customer. It was NEVER confirmed. The order was placed but it was never confirmed.At any reservation, the last...

page of the reservation and our terms clearly state and request that the client should not be making any flight arrangements or any other travel plans related to the travel until the booking is confirmed. It is clearly mentioned AFTER the booking request is entered. Once the office received the booking online, within about 2 hours the office informed the guest that the booking cannot be confirmed as the tour is not available for that date. The client was told of the policy that is clearly the policy of the Indian Government - Operator of the train (See attachment - clause 8.1 regarding part journey)The client's claim is misdirected as we are only acting as the agents for the train Palace on Wheels that is operated by another company. In addition - the booking was NEVER confirmed, the client never paid even a single penny to us, and therefore there is no claim. This derogatory claim should therefore be removed from our profile.

Complaint: [redacted]
I am rejecting this response because:
I am quite concerned about your comments accusing me of blackmail. This amounts to liable and defamation of character. My lawyers have advised me that I have excellent grounds for a suit against you and have assured me that I would be sure of winning. If I were to proceed the case would generate considerable adverse publicity and the punitive damages would far exceed the money I am currently owed. I am not inclined to take this action at this time. I would prefer to obtain the funds I am owed and to consider the matter closed. If this were to happen I would be prepared to post notices that we have reached an amiable agreement and that the matter has ended. Please let me know if this solution would be agreeable.
Regards,
[redacted]