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Paladin Commercial Group, Inc.

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Reviews Paladin Commercial Group, Inc.

Paladin Commercial Group, Inc. Reviews (4)

Initial Business Response /* (1000, 5, 2015/08/21) */
We would like to thank the Revdex.com for always giving someone or business the opportunity to reply to these situations.
Facts:
- Debtor admits that invoices haven't been paid from January 2012 through June 2014
- Debtor admits in 3rd sentence...

that the reason for non payment is no one followed up
- Debtor is complaining now about constant follow up
- Debtor will now pay after our contact
- Debtor will not pay the balance in full but requested a payment arrangement
- Debtor was advised that without the secured post date arrangement that we would have to follow up per our agreement with our client
- Debtor believe post dates are illegal - They are not illegal
How many people get service or product for two years without having to pay? This Debtor knew they had a bill and if the client had not followed up one could conclude a responsible party would inquire about the bill they owe.
Regardless, it does seem prudent to follow up as the debtor has written that there is no specific date and no specific amount being paid. Without following up or post dates on file we cannot show the client that the debtor is maintaining consistency other then to hope by the end of the month an unknown payment for an unknown amount shows up.
The collector agreed to a repayment plan. Advised would need to follow up due to no post dates representing the balance. We do not believe it to be harassment if after the 7-27 payment debtor references the collector waits two weeks to follow up. We have concluded the collector is not harassing but is doing a responsible and ethical job for the client. In fact, the collector has followed our culture code for empathy and agreed to the 5 month payout even after the debtor states the only reason for not paying is no one from client followed up. Obviously by demonstration of a payment arrangement being necessary the real reason for non payment is they did not have the balance to pay.
In closing, we do not see any form of harassment. We deny that a threat of Revdex.com reporting was made as the collector was questioned, as part of our due diligence, and informed us that she did not make a threat. We acknowledge that there could be a misunderstanding that the client reserves the right to report to credit agencies and could report to Revdex.com but we as a firm do not report.
As a resolution we would like to suggest that the debtor agree to a specific date to have funds in our office. 6/19 and 7/27 are the past two inconsistent dates. We would agree to have the debtor ensure payment received on or before the 25th of each month. We have agreed to an amount no less than $1,433.00. It is August 21st at time of this reply and we have not received a payment to date. We will notate our file to only follow up with the debtor should payment not be in our office on or before the 25th of the remaining 3 months.
We are attempting to work with the debtor but all should understand that we did not allow a bill to go years without payment and we are not the ones who have failed to pay in full when notified of the claim filed with our firm. We are however empathetic and work for the best resolution. We are not attempting to be insensitive however we cannot just 'assume' people will keep their word in this type of situation. Most will understand.
Thank you again to the Revdex.com and we will presume this issue will be satisfied by the resolution proposed above.

Thank you to the Revdex.com for the opportunity to respond.  A claim was filed in early August and the company/complainant has yet to make any efforts to pay.  However, the collector attempted to give the complainant time to issue any support to a potential dispute for a portion of the debt....

 The complainant breached a contract with our client and now has failed to provide any documentation or payment.  Phone records were checked, notes from the collector reviewed and there was nothing inappropriate about the actions of the collectors attempts to contact.  No specifics are given for the complaint except that the collector would not shut up.   In an effort to remedy the situation, the collector in the complaint was removed from the account and another collector was assigned.  They had another conversation with the complainant 9/1/16 and to date no documentation or payment has been made.  Attempts at further discussion has been met with the company being too busy to discuss.  The complainant references will pay but has not kept that commitment either.  In closing we find nothing inappropriate except the debtor has not kept their word on the contract with our client, has not kept their word on supplying documentation, and has not kept their word that they would pay this.  This matter is still in collections and is with one of the senior collectors for our firm.  If arrangements to pay voluntarily are desired by complainant they should contact our firm.  This claim will escalate to our Legal Forwarding Department and the client will be requested to authorize the filing of suit if we cannot find an amiable resolution, which is the desire of our firm.Thanks again to the Revdex.com and if any further explanation is needed we will comply.

Initial Business Response /* (1000, 6, 2015/11/09) */
It appears that the debtor, [redacted], is not completely being honest here. Our client specifically provide water to the debtor for his coffee business. Supporting documentation shows the debtor promising to pay for almost a year. Debtor...

has introduced a company that our client had never heard of nor billed. All billing has gone to debtor [redacted] only.
We have contacted our client and due to the continued refusal to pay and the complaint issue, our client has decided to take other legal remedies available to them; including but not limited to filing small claims action. Our collection department will not be contacting him again. We consider this matter closed.
Initial Consumer Rebuttal /* (2000, 8, 2015/11/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have been 100% honest in my report. I asked palidan, pure ph8, and Nephi Allred to produce any contract or agreement with me, as well as take it to small claims court if the feel it is different than thus stated. They refused to do ether and opted to harass me by phone for a year instead.

Initial Business Response /* (1000, 8, 2015/05/28) */
We would like to thank the Revdex.com for the opportunity to respond.
Original paperwork from our client showed the debt as an open a/r balance and a breech of contract fee. Subsequently the debtor made two payments to our office. Since that...

time we have not been able to communicate with the debtor and we had never received return mail nor reply from our email attempts.
Due to this complaint we requested from the client that they research their records for any and all documents associated with this claim. It appears that there was a special addendum given to this debtor that negated the breech of contract costs.
We have closed the file. It is never our intent to pursue a debt that is not valid.
Initial Consumer Rebuttal /* (2000, 10, 2015/06/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We appreciate their finally closing an account that had no validity.

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