Paladins Game Castle

Listed below are the sequence of events that transpired in regards to the complaintThe complainants husband put in through our website what is called a "buylist"A buylist is a list of trading cards that we are looking to purchase from the customer either for store credit or for a cash amountThis list was processed by the husband of the complainant through our website of cards he was wanting to sell to us for cash, on or around Sunday September 18thThis list was approved by us to be brought in to be checked for quality and type of cards on Wednesday September 20th, "The husband of the complainant" brought the cards to our store to be checked on Wednesday September 20th a short time before 5:30pm in the eveningThe people responsible for checking the cards and grading the quality of the cards had left for the dayThe employees on staff politely told "the husband of the complainant" that the list would be checked the following day and the cash would be issued accordingly"The husband of the complainant" did not dispute this and made no other comments regarding having an issue with this procedureA short time later "the complainant" called the store and the phone was answered by one of our female employees"The complainant" immediately began to aggressively and profanely berate the employee regarding the fact that she was extremely upset that we would not immediately buy her cards and give her moneyOur employee calmly and politely repeated why the list could not be processed right awayThe tirade was so intense and profane that the female employee (now in tears) gave the phone to one of the in store managers and he began to speak to her also regarding the situationHe again repeated the situation wherein "the complainant" began using profanity, and became very threateningStating in her words that if we did not give her money right away for the cards that she would "Eviscerate your company online on social media and if it came to it would sit out in front of our business and be sure no one ever came in the store." At this point our employee told her he would contact the owners and find out what they could do, "the complainant" stated she wanted to be contacted back right away regarding the issueThe employee contacted the owner so that they could followup with "the complainant"Her phone number was obtained from the caller ID on our phone systemIt was not "hunted down" as statedBesides the fact we also had an alternate number on "the husband of the complainant" buylist account that he put in that we could have also called but felt it important to contact "the complainant" directly since she is the one that initiated the complaintThe owner, then called her and began to speak to her about the issue and asked her the situation"The complainant" stated that she was very upset with our procedure regarding buying cards from customers and was upset that it took so long to process as in her words "really hard to flicking sell some stupid magic cards" and that she had some type of personal issue that she needed the money for and could not understand why we would need to take so much time to check the cards etc(please note for the record there were cards in the buylist) The owner again explained that she was sorry for her situation but we were not at the shop and gone for the day and would process the cards the next day"The complainant" then flew into another verbally, and profane abusive tirade again threatening to destroy us through social media"The complainant" again stated that she had a personal issue she needed to take care of, which the owner at this point told her that she could not be involved in her "personal" issue and re stated our policy regarding the cards and offered to process the list the next day"The complainant" then escalated again her tirade and threats and then the owner opted to at this point declare that we would not be buying the cards from her and that they could be picked back up as soon as she would like"The husband of the complainant" then came by later that evening and picked up the cardsHe did not seem concerned regarding the situation(Again he is the one who put in the buylist) Please note that "the husband of the complainant" is friends with some of the regular customers at the shop and is known by one of our employees at the shopThe situation was not secret and was very out in the open in the community since it happened during business hours and social media reviews were postedAt no time was personal information shared out with anyone other than the phone number used to contact "the complainant" and then only by owners and management staff to contact "the complainant" a single time onlyAssociates and friends of "the complainant" and/or "the husband of the complainant" did have discussions with the owner regarding what happenedThe owner was very concerned and hoped that there might be some way to assist and resolve the situation and could not understand "the complainants" "extreme" reaction but could only conclude that "the complainant" was set on the course she tookAfter speaking to these friends it was concluded that we could do nothing to alleviate the situation and that obviously there were wider personal issues that were not the concern of our company"The complainant" did leave two separate reviews on Facebook and Yelp regarding this situationAlso while not necessarily pertinent to the situation she also left a positive review on the same day at a competitors locationWe would like to conclude with the fact that in over years of business we have never had anyone have an issue with our procedures regarding "buylists" and purchasing cards FROM customersOur buylist FAQ clearly states these procedures on our website and encourages everyone to read them fully before submitting a list of items they wish to sell to usWe feel that there were wider personal issues that drove this minor situation to such an extreme reaction

In regards to Complaint ID [redacted] We appreciate your responseWe do not feel any “personal” information was divulgedAnd if there was, we do not know what specific “personal” information was divulgedWe apologize if you feel this happened, it is never our intent or policy, and our only concern is to always get to root of the issue and do our best to satisfy the customer complaintWe stated in our previous response what we did to try and solve the situation and did Not give out any “personal” information that was not widely known in the course of the situation by multiple individuals that were spoken to by the complaintant and posts in open forums To quote the previous response we gave on this complaint .” The situation was not secret and was very out in the open in the community since it happened during business hours and social media reviews were postedAt no time was “personal information” shared out with anyone other than the phone number used to contact "the complainant" and then only by owners and management staff to contact "the complainant" a single time only”Associates and friends of "the complainant" and/or "the husband of the complainant" did have discussions with the owner regarding what happenedThe owner was very concerned and hoped that there might be some way to assist and resolve the situation and could not understand "the complainants" "extreme" reaction but could only conclude that "the complainant" was set on the course she tookAfter speaking to these friends it was concluded that we could do nothing to alleviate the situation and that obviously there were wider personal issues that were not the concern of our company"The complainant" did leave two separate reviews on Facebook and Yelp regarding this situation.” Again, the coversations had with the friends of the complaintant and the complaintants husband were not of a personal nature and only consisted of the facts of what was said openly to multiple persons and on open forums Again we appreciate your response and understand that things happen and it is possible that situations of a personal nature may arise to cause someone to react unlike they would normally reactAgain, we understand you feel that personal information was divulged, this is not our policy or intent to ever do this [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I am only agreeing because I'm done arguingThe business will never feel that they shared any information that they should not haveI have completely admitted my wrong doing in the situation, and that is all I can doThere is no point continuing this discourse

In regards to Complaint ID [redacted]   We appreciate your response. We do not feel any “personal” information was divulged. And if there was, we do not know what specific “personal” information was divulged. We apologize if you feel this happened, it is never our intent or policy, and our only concern is to always get to root of the issue and do our best to satisfy the customer complaint. We stated in our previous response what we did to try and solve the situation and did Not give out any “personal” information that was not widely known in the course of the situation by multiple individuals that were spoken to by the complaintant and posts in open forums.   To quote the previous response we gave on this complaint….  .” The situation was not secret and was very out in the open in the community since it happened during business hours and social media reviews were posted. At no time was “personal information” shared out with anyone other than the phone number used to contact "the complainant" and then only by owners and management staff to contact "the complainant" a single time only. ”Associates and friends of "the complainant" and/or "the husband of the complainant" did have discussions with the owner regarding what happened. The owner was very concerned and hoped that there might be some way to assist and resolve the situation and could not understand "the complainants" "extreme" reaction but could only conclude that "the complainant" was set on the course she took. After speaking to these friends it was concluded that we could do nothing to alleviate the situation and that obviously there were wider personal issues that were not the concern of our company. "The complainant" did leave two separate reviews on Facebook and Yelp regarding this situation.”   Again, the coversations had with the friends of the complaintant and the complaintants husband were not of a personal nature and only consisted of the facts of what was said openly to multiple persons and on open forums.   Again we appreciate your response and understand that things happen and it is possible that situations of a personal nature may arise to cause someone to react unlike they would normally react. Again, we understand you feel that personal information was divulged, this is not our policy or intent to ever do this.   [redacted]

Listed below are the sequence of events that transpired in regards to the complaint. The complainants husband put in through our website what is called a "buylist". A buylist is a list of trading cards that we are looking to purchase from the customer either for store credit or for a cash...

amount. This list was processed by the husband of the complainant through our website of cards he was wanting to sell to us for cash, on or around Sunday September 18th. This list was approved by us to be brought in to be checked for quality and type of cards on Wednesday September 20th, "The husband of the complainant" brought the cards to our store to be checked on Wednesday September 20th a short time before 5:30pm in the evening. The people responsible for checking the cards and grading the quality of the cards had left for the day. The employees on staff politely told "the husband of the complainant" that the list would be checked the following day and the cash would be issued accordingly. "The husband of the complainant" did not dispute this and made no other comments regarding having an issue with this procedure. A short time later "the complainant" called the store and the phone was answered by one of our female employees. "The complainant" immediately began to aggressively and profanely berate the employee regarding the fact that she was extremely upset that we would not immediately buy her cards and give her money. Our employee calmly and politely repeated why the list could not be processed right away. The tirade was so intense and profane that the female employee (now in tears) gave the phone to one of the in store managers and he began to speak to her also regarding the situation. He again repeated the situation wherein "the complainant" began using profanity, and became very threatening. Stating in her words that if we did not give her money right away for the cards that she would "Eviscerate your company online on social media and if it came to it would sit out in front of our business and be sure no one ever came in the store." At this point our employee told her he would contact the owners and find out what they could do, "the complainant" stated she wanted to be contacted back right away regarding the issue. The employee contacted the owner so that they could followup with "the complainant". Her phone number was obtained from the caller ID on our phone system. It was not "hunted down" as stated. Besides the fact we also had an alternate number on "the husband of the complainant" buylist account that he put in that we could have also called but felt it important to contact "the complainant" directly since she is the one that initiated the complaint. The owner, then called her and began to speak to her about the issue and asked her the situation. "The complainant" stated that she was very upset with our procedure regarding buying cards from customers and was upset that it took so long to process as in her words "really hard to flicking sell some stupid magic cards" and that she had some type of personal issue that she needed the money for and could not understand why we would need to take so much time to check the cards etc. (please note for the record there were 212 cards in the buylist) The owner again explained that she was sorry for her situation but we were not at the shop and gone for the day and would process the cards the next day. "The complainant" then flew into another verbally, and profane abusive tirade again threatening to destroy us through social media. "The complainant" again stated that she had a personal issue she needed to take care of, which the owner at this point told her that she could not be involved in her "personal" issue and re stated our policy regarding the cards and offered to process the list the next day. "The complainant" then escalated again her tirade and threats and then the owner opted to at this point declare that we would not be buying the cards from her and that they could be picked back up as soon as she would like. "The husband of the complainant" then came by later that evening and picked up the cards. He did not seem concerned regarding the situation. (Again he is the one who put in the buylist) Please note that "the husband of the complainant" is friends with some of the regular customers at the shop and is known by one of our employees at the shop. The situation was not secret and was very out in the open in the community since it happened during business hours and social media reviews were posted. At no time was personal information shared out with anyone other than the phone number used to contact "the complainant" and then only by owners and management staff to contact "the complainant" a single time only. Associates and friends of "the complainant" and/or "the husband of the complainant" did have discussions with the owner regarding what happened. The owner was very concerned and hoped that there might be some way to assist and resolve the situation and could not understand "the complainants" "extreme" reaction but could only conclude that "the complainant" was set on the course she took. After speaking to these friends it was concluded that we could do nothing to alleviate the situation and that obviously there were wider personal issues that were not the concern of our company. "The complainant" did leave two separate reviews on Facebook and Yelp regarding this situation. Also while not necessarily pertinent to the situation she also left a positive review on the same day at a competitors location. We would like to conclude with the fact that in over 12 years of business we have never had anyone have an issue with our procedures regarding "buylists" and purchasing cards FROM customers. Our buylist FAQ clearly states these procedures on our website and encourages everyone to read them fully before submitting a list of items they wish to sell to us. We feel that there were wider personal issues that drove this minor situation to such an extreme reaction.