Palermo, Joe & Sons Development Corp

Ref: [redacted] Dear Ms [redacted] , I am in receipt of the complaint filed by Mr***, dated 3/14/Unfortunately, there is not a lot that I can say to this complaint, as it doesn’t really address anything specific.The main idea behind it seems to be that Mr [redacted] feels as though he was over charged for services providedWhat Mr [redacted] doesn’t seem to understand is that, when turning over our apartments between renters, we use professional servicesWe brought in professional carpet cleaners and deodorizers, a professional carpet replacement company, and a professional painter to repair the damages left behind up Mr***’s exit.While it is true that Mr [redacted] could have found someone to do the work cheaper (or he could have even done it himself), our rates are extremely competitive in the fieldIn most cases, we are able to do work cheaper because of the volume we deal with.Mr [redacted] was given the opportunity to do all repairs himself before he leftHe was given a video walkthrough to show the damages that would need repairedThere is no dispute on any of this.The only point Mr [redacted] raises that has any legitimacy was the fact that he asked about the bank information, and we didn’t supply itThis was an oversite as it was a single line on his last letterWe simply did not see it, but would be happy to supply him with the informationIt is a moot point, however, as Mr [redacted] did not live in the apartment for yearsHe is therefore, not eligible for interest on his deposit.I don’t really see anything in Mr***’s complaint as to settlementI have to assume that he is simply venting on frustrationI am hoping that this response will in some way alieve him of this.Sincerely,Joe p [redacted] Palermo Realty

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below They have made no offer of any reduction of these ridiculously inflated charges First off, I was grateful to get a list of what they are trying to charge us for Though I'm not sure what happened, I did not receive this I reviewed the information that was sent, including the video First off, there was absolutely no smoke smell in the home They were aware we were smokers, but we ALWAYS smoked outside I feel this is just an excuse to get money for their general maintenance Also, they pointed out stains in the carpet Yes, of course there were stains after five years At one point, the toilet on the main floor had broken and flooded all the way out into the hallway and living area This was sewage and when they came and fixed it they did absolutely nothing about the water damage This caused a horrible stain all the way through the hallway and living area They told us to "get some fans to dry it." This carpet is cheap and was not new when we moved in, so of course it would need replaced after five years Also, after five years it would be to have to do some repainting homes have their walls painted regularly, and we never requested any general maintenance while we were there Actually, we requested stain and stained the decks ourselves approximately years ago The video also talks about the slices in the floor, which we also noted when we were moving in None of those floors were new and were not replaced before we moved in We should not be responsible for them finally deciding to replace them Finally, the refridgerator was in the garage because the property manager at the time told us to place it there when we called and stated we were getting our own because despite bringing in two different replacements after ours broke, it still was not working correctly and we were tired of the process The manager did not state anything about keeping it running Why would we want to do that? They were supposed to remove it and didn't so we left it there We did open it, and there was absolutely no smell I will not dispute the need for new blinds, and we expected that, though had we known blinds were going to cost $we would have gone to [redacted] ourselves, which is where the originals clearly came from This is, as many others stated, and as we feared, a clear case of overinflation of damages to provide money for their general maintenance There have been many others complaining of the same Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.First of all, The overall price they charged is not as cheap as they respondedOtherwise there should not be such amount of complaints in websites about high price charged on their security depositJust list some I found by Google:"Out of the $deposit they gave us $325! ...I WILL NEVER RECOMMEND THEM TO ANYONE, NOT EVEN MY WORST ENEMY!"http://www [redacted] "Had to pay $to get out of my lease to move fore workThey charged me to paint and clean"https://www[redacted] Apparently Palermo and I have a different opinion on what is the right price for the service they claimedThere is no evidence so far that they had paid anyone elseSo Palermo get all the moneyThat is what I complaint aboutThe concerns I raised is that they get all the moneys that I paid without asking meBy the way, is it legal that landlord get revenue/benefit on tenant's damage repairing? Palermo could insist what service should be done after customer moving awayThat is common and subjectiveI do not want to wast time on this topic todayWhat I am asking is majorly one thing: the itemized price for 'professional service'This price list that I am asking is neither announced before the service supplied nor after itThey claimed that they hired 'professional' for doing those jobs but they refused to give receipt to prove thatIf Palermo supply those service they should have a price list announced before itIf Palermo hire others, they should have a receiptIf I think the price is too high in second case, I would complaint them instead of Palermo.Here is the imagine price list which I thought it wasAnd that is the only way I could explain how they charged on me"professional cleaning: $(The kind of professional certified by Palermo)" so they charge me $because me and my wife are not certified"professional painting: $each touch up for tiny spot (The size of spot and professional paint certified by Palermo)" so they charge me $for tiny spots that we did not noticeand so on...If anyone saw this list, they would definitely change their mind.Before this issue get solved, should Palermo use my security deposit money? That is the reason why I asked about bank informationIt seems Palermo already deducted it or there was no such kind of special deposit at allRegards, [redacted] ***

Ref: *** ***, *** **Dear Ms***I am in receipt of the complaint filed by Mrs***, dated 5/14/The problem with this complaint, and all of the correspondence to this point, is that Mrs*** was never a tenant of this companyWe have no application, no acceptance and she does not
appear on the leaseIf Mrs*** was living in this unit with her husband, she was doing so illegally.Mrs***’s allegations are that she was overcharged for “touch up” and “cleaning”She states these were “refresher costs”This simply isn’t trueIn fact the painting that was needed was far more than simple touch upAs evidenced by the youtube video that Mrs*** mentions in her complaint, most of the walls had scuffs, marks from being washed and holes from nailsScuffs are not part of ‘wear and tear”We specifically instruct our tenants not to wash their wallsNails are not allowed in the walls as per the lease without written permission from the landlordMrs*** did not have this permissionThere was not a single room in this 13-room unit which did not need paint of some sortIt ranged from simple touch up to full repainting of three walls per room.As far as the cleaning is concerned: all cleaning is done by a professional crew and is charged at a professional rateEven if we felt as though the unit was clean enough upon the Lanes’ exit that we wouldn’t have to bring in a cleaner, the fact that there was wall repair would require itAfter patching nail holes, the wall is sanded smooth before paintingThis creates dustAt this point it is company policy to have the unit cleaned.Lastly, Mrs*** makes a claim that there were “multiple problems that were reported” that weren’t addressedThat also, isn’t trueThe maintenance system that we use allows our tenants to report maintenance issues directly into our system through an online portalThe *** were aware of this as there are a total of two work orders opened by themOne simply asks about our policy on cleaningThe second reports that a toilet was clogged and there was snow they wanted shoveledThis work order was completed shortly after being openedNo other orders appear in the system.In conclusion, we are sorry that Mrs*** feels as though she was treated unfairlyWe are also sorry that she feels as though we were using a “stall tactic” with herWhen she first disputed the charges, she was sent a response which outlined our positionUnhappy with her answer, she basically sent us the same letter a second timeWe responded that since there were no additional complaints raised, that our first letter would act as answer to the secondAt this point, she sent us basically the same letter a third timeShortly after, we received this complaintThe fact of the matter is that she was illegally living in a unit where she violated the lease by damaging the propertyAll charges to this account were fully justifiedI hope this finally fully resolves this matter.Sincerely, Joe P*** Palermo Realty

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***The response by Palermo is ridiculous First of all, my wife, *** *** NEVER lived in the unit She is an attorney and lives in our hoe in *** Other than an occasional visit ti Erie, she was not at the rental townhouse Therefore, MrP***s comments about an illegal tenant are simply untrue I was working as a physician and traveled back to our home in the *** area when not at the hospital Secondly, as I have stated numerous times, the you tube video MrP*** refers to clearly states that the paint needs "touching up" It also clearly shows that there was not damage to the unit and any picture nail holes were small enough to be painted over They were not in need of patching and sanding Again, the claim by Palermo is overstated.I have filed complaints with several agencies and provided evidence from others that Palermo realty withholds unsupported monies from security deposits on a regular basis They have a terrible reputation!

Ref: *** *** ***
Dear Ms***,
I am in receipt of your letter concerning *** ***, formerly a tenant of mine at *** *** *** *** ** ***The gist of this letter being that Ms*** felt
that she was unfairly charged for damages upon her
move-out
To start with I would like to say that all of the charges are accurate and appropriateA video of the walkthrough done for this unit is available for viewing on the webIt is located at:https://www***
Ms*** states in her complaint that she agrees that there were holes in the walls, but doesn’t believe that she should be required to pay to paint these walls after repairThe fact of the matter is that Ms***’s lease states that there were to be no holes in the walls at allIn addition to that, it states that the unit should be put back to the condition it was in when she moved inAll charges to do so (beyond wear) are the burden of the tenant
Ms***’s lease also required that she have the floors professionally cleaned and turn in a receipt to that effectMs*** chose not to do so, so we had it done and billed her
Lastly, Ms*** alleges that she was charged $for a shower rodThis is not trueIt is true that it was erroneously reported as shower rods originally, however we clarified our mistake with Ms*** in an email dated October 8thThe charge was total cost to obtain and install both a shower rod and shower head, both of which Ms*** removed from the unit
All of the items for which Ms*** was charged can be easily seen on the walk through videoWe are sorry that she doesn’t agree with the amountsThese charges were created in order to bring the unit back to the condition it was upon her move inAll charges are fair and accurate
Sincerely
*** *** *** ***

Ref: [redacted]Dear Ms. [redacted], .I am in receipt of the complaint filed by Ms. [redacted] dated January 18,2017. I am more than a little surprised that a- complaint would be filed on this account. After reading it, however, I can see that there is a lot of inaccurate information...

included.To begin with, I think it might be easiest to state that a copy of the video walkthrough can be found at: https://www.[redacted]. I think that this will answer most of the issues raised by Ms. [redacted]. I will also attempt to address them here.To begin with, there was an itemized copy of the changes sent to Ms. [redacted]. It was sent to the address given to us, which matches the address of the complaint. The fact is, Ms. [redacted] never picked up the certified letter. I have included a copy of the returned letter as well as a copy of the itemized damages with this letter.The security deposit that Ms. [redacted] left for this unit was $1,050 and not $1,200. I'm not sure where she got-that number from, but it simply isn’t so. In addition to that I have included a copy of the move-in walkthrough completed by Ms. [redacted]. It shows that everything in the unit was satisfactory upon move-in except for a small tear m the carpet of a single room and some cleaning that was not acceptable in the kitchen. We understand that sometimes, things get through, and that is why we give the tenant the opportunity to bring them to our attention. Ms. [redacted] was not charged for either of these items upon move-out.The very first statement of the walkthrough video states that there was an extreme smell of cigarette smoke within the unit This is not considered normal wear-and-tear andrequires a lot of work to eliminate. Every wall and ceiling in the entire apartment has to be repainted. All floors, appliances and vents must be deodorized. Every surface must be washed. This adds up quickly.ln addition to this, every single floor was stained or damaged. We were forced to replace almost every surface in the entire unit. We are able to prorate the expense to Ms. [redacted] due to the length of her stay in the unit. Despite this, it is very expensive to replace the flooring for an entire apartment. Also, Ms. [redacted] states that she provided a copy of a receipt from a professional carpet cleaning company. We received nothing of the sort.Beyond the damages to the walls and floors, there were additional items which required charges. Ms. [redacted] only returned one of the two garage opener remotes. There were three sets of blinds that were damaged and needed replaced. Lastly, the refrigerator was removed from the kitchen and put into the garage. It was not plugged in and the doors were closed. When this occurs an odor develops within the unit which is very difficult to remove. It essentially renders the appliance useless and requires replacement.Lastly, Ms. [redacted] left the unit with a balance of $1,457.50. She had assured us that she would pay it after vacating the unit, but never did.In conclusion, the damage to this unit was extensive. We charged Ms. [redacted] what we thought was an entirely reasonable amount for line work that was required. All items were necessary-and obvious. I. hope that this brings an end to this issue. Sincerely,Joe Palermo Palermo Realty

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  They have made no offer of any reduction of these ridiculously inflated charges.  First off, I was grateful to get a list of what they are trying to charge us for.   Though I'm not sure what happened, I did not receive this.   I reviewed the information that was sent, including the video.  First off, there was absolutely no smoke smell in the home.  They were aware we were smokers, but we ALWAYS smoked outside.  I feel this is just an excuse to get money for their general maintenance.  Also, they pointed out stains in the carpet.  Yes, of course there were stains after five years.  At one point, the toilet on the main floor had broken and flooded all the way out into the hallway and living area.  This was sewage and when they came and fixed it they did absolutely nothing about the water damage.  This caused a horrible stain all the way through the hallway and living area.  They told us to "get some fans to dry it."  This carpet is cheap and was not new when we moved in, so of course it would need replaced after five years.  Also, after five years it would be normal to have to do some repainting.  Normal homes have their walls painted regularly, and we never requested any general maintenance while we were there.  Actually, we requested stain and stained the decks ourselves approximately 2.5 years ago.  The video also talks about the slices in the floor, which we also noted when we were moving in.  None of those floors were new and were not replaced before we moved in.  We should not be responsible for them finally deciding to replace them.  Finally, the refridgerator was in the garage because the property manager at the time told us to place it there when we called and stated we were getting our own because despite bringing in two different replacements after ours broke, it still was not working correctly and we were tired of the process.  The manager did not state anything about keeping it running.  Why would we want to do that?  They were supposed to remove it and didn't so we left it there.  We did open it, and there was absolutely no smell.   I will not dispute the need for new blinds, and we expected that, though had we known 3 blinds were going to cost $75 we would have gone to [redacted] ourselves, which is where the originals clearly came from.  This is, as many others stated, and as we feared, a clear case of overinflation of damages to provide money for their general maintenance.  There have been many others complaining of the same.
Regards,
[redacted]

Ref: [redacted]Dear Ms. [redacted], I am in receipt of the complaint filed by Mr. [redacted], dated 3/14/16. Unfortunately, there is not a lot that I can say to this complaint, as it doesn’t really address anything specific.The main idea behind it seems to be that Mr. [redacted] feels as though he was over...

charged for services provided. What Mr. [redacted] doesn’t seem to understand is that, when turning over our apartments between renters, we use professional services. We brought in professional carpet cleaners and deodorizers, a professional carpet replacement company, and a professional painter to repair the damages left behind up Mr. [redacted]’s exit.While it is true that Mr. [redacted] could have found someone to do the work cheaper (or he could have even done it himself), our rates are extremely competitive in the field. In most cases, we are able to do work cheaper because of the volume we deal with.Mr. [redacted] was given the opportunity to do all repairs himself before he left. He was given a video walkthrough to show the damages that would need repaired. There is no dispute on any of this.The only point Mr. [redacted] raises that has  any legitimacy was the fact that he asked about the bank information, and we didn’t supply it. This was an oversite as it was a single line on his last letter. We simply did not see it, but would be happy to supply him with the information. It is a moot point, however, as Mr. [redacted] did not live in the apartment for 2 years. He is therefore, not eligible for interest on his deposit.I don’t really see anything in Mr. [redacted]’s complaint as to settlement. I have to assume that he is simply venting on frustration. I am hoping that this response will in some way alieve him of this.Sincerely,Joe p[redacted]Palermo Realty

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.First of all, The overall price they charged is not as cheap as they responded. Otherwise there should not be such amount of complaints in websites about high price charged on their security deposit. Just list some I found by  Google:"Out of the $1200 deposit they gave us $325! ...I WILL NEVER RECOMMEND THEM TO ANYONE, NOT EVEN MY WORST ENEMY!"http://www[redacted]"Had to pay $1000 to get out of my lease to move fore work. They charged me to paint and clean. "https://www.[redacted]
Apparently Palermo and I have a different opinion on what is the right price for the service they claimed. There is no evidence so far that they had paid anyone else. So Palermo get all the money. That is what I complaint about. The concerns I raised is that they get all the moneys that I paid without asking me. By the way, is it legal that landlord get revenue/benefit on tenant's damage repairing?   Palermo could insist what service should be done after customer moving away. That is common and subjective. I do not want to wast time on this topic today. What I am asking is majorly one thing: the itemized price for 'professional service'. This price list that I am asking is neither announced before the service supplied nor after it. They claimed that they hired 'professional' for doing those jobs but they refused to give receipt to prove that. If Palermo supply those service they should have a price list announced before it. If Palermo hire others, they should have a receipt. If I think the price is too high in second case, I would complaint them instead of Palermo.Here is the imagine price list which I thought it was. And that is the only way I could explain how they charged on me. "professional cleaning: $140 (The kind of professional certified by Palermo)" so they charge me $140 because me and my wife are not certified. "professional painting: $60 each touch up for tiny spot (The size of spot and professional paint certified by Palermo)" so they charge me $360 for 6 tiny spots that we did not notice. and so on...If anyone saw this list, they would definitely change their mind.Before this issue get solved, should Palermo use my security deposit money? That is the reason why I asked about bank information. It seems Palermo already deducted it or there was no such kind of special deposit at all. Regards,[redacted]

Review: Palermo Realty fraudulently charges renters for "refresher" costs that are the responsibility of the landlord.

they trump up charges when renters vacate property and then deduct money from security deposits for unsupported costs. Palermo retained over $600 of our security deposit to touch up wall paint. Then, as their secretary told me, they charged an additional amount to "clean up" after their painters, even though we left the unit cleaned. We have attempted to resolve this with Palermo but have been consistently placated and delayed. This week, the secretary (Ms. B[redacted]) told me that the owner had not been in into the office for several weeks and so had not addressed the issue. This is a stall tactic. How does one run a business without checking in to the office on a regular basis?

We own several rental units in Pittsburgh and in the Chicago area. We are familiar with what is customary and reasonable in the industry. [redacted] is a doctor. and lawyer and I (his wife [redacted]) am a lawyer. We rented from Palermo on a short term basis because [redacted] was teaching at [redacted] in Erie. We were warned that Palermo was not respected in the Erie area, but had limited time to find a place to live and the townhouse we took was the best we could find on short notice.

While living there, we had multiple problems that were reported to Palermo. None of them were addressed properly and some were never addressed. We let that go (and realize the Revdex.com does not deal with landlord/tenant issues). However, when Palermo improperly charged us for refresher fees and more we began researching their pattern of conduct. We found that they routinely charge renters for costs that Palermo should bear as part of the cost of doing business in the rental industry. We believe they are committing fraud.

We can provide you with statements from others similarly situated, copies of all our correspondence, Palermo's youtube video and audio regarding the townhouse we rented and any other information you may need.

[redacted]Desired Settlement: We believe Palermo owes us a full refund of $810 improperly withheld from our security deposit.

Business

Response:

Ref: [redacted], [redacted]Dear Ms. [redacted]I am in receipt of the complaint filed by Mrs. [redacted], dated 5/14/16. The problem with this complaint, and all of the correspondence to this point, is that Mrs. [redacted] was never a tenant of this company. We have no application, no acceptance and she does not appear on the lease. If Mrs. [redacted] was living in this unit with her husband, she was doing so illegally.Mrs. [redacted]’s allegations are that she was overcharged for “touch up” and “cleaning”. She states these were “refresher costs”. This simply isn’t true. In fact the painting that was needed was far more than simple touch up. As evidenced by the youtube video that Mrs. [redacted] mentions in her complaint, most of the walls had scuffs, marks from being washed and holes from nails. Scuffs are not part of normal ‘wear and tear”. We specifically instruct our tenants not to wash their walls. Nails are not allowed in the walls as per the lease without written permission from the landlord. Mrs. [redacted] did not have this permission. There was not a single room in this 13-room unit which did not need paint of some sort. It ranged from simple touch up to full repainting of three walls per room.As far as the cleaning is concerned: all cleaning is done by a professional crew and is charged at a professional rate. Even if we felt as though the unit was clean enough upon the Lanes’ exit that we wouldn’t have to bring in a cleaner, the fact that there was wall repair would require it. After patching nail holes, the wall is sanded smooth before painting. This creates dust. At this point it is company policy to have the unit cleaned.

Review: I am writing in dispute of the damage charges withheld from my deposit refund.Under the category of "damages," I was charged $185 for cleaning, $280 for the painting walls, $75 for carpet cleaning and $15 for garage sweeping. This was despite my upkeep of the unit and a thorough cleaning (vacuuming, cleansing, etc.) just prior to moving out. It is not my responsibility to pay for standard preparations of painting and carpet cleaning for the new tenants, certainly not under the category of damages, as there werent any damages beyond what was already charged under wall repair. I know that repairs were needed to fill nail holes where we had wall hangings, and I can understand the charges made here under wall repair; but I shouldnt be doubly charged for these repairs under the category of painting walls, especially since this is a standard procedure for the apartment to perform for its future tenants. I should not be charged for damages that were not actually damages in order to pay for standard procedures that are the responsibility of the apartment to prepare for its future tenants. I was also charged for two shower rod replacements when there was only one shower. The amount I was charged was $70. Since only one replacement was necessary, I should only have been charged for half of this amount. I have never had any amount of a deposit refund deducted in the past, let alone an amount of this caliber nearly 75% of the deposit. I can hardly believe this, especially based on the exceptional care I took of the unit. I submitted my complaint but was told that the shower rod was a mistake and really the price of one and that the charges were standard on their part. They did not provide any of the receipts that I requested for the charges. I believe that I was taken advantage of and hope that anyone else interested in renting here be forewarned of these outrageous charges. I am merely a medical student on a fixed income and was hoping to have my deposit to help with my moveDesired Settlement: I requested that I be refunded the amount of my deposit that is not my responsibility to pay for under damages that were never actual damages. Specifically, the painting walls ($280), the carpet cleaning ($75), the garage sweeping ($15), the cleaning ($180) and one shower rod in the amount of $35 a total of $585.

Business

Response:

Ref: [redacted]

Dear Ms. [redacted],

I am in receipt of your letter concerning [redacted], formerly a tenant of mine at [redacted]. The gist of this letter being that Ms. [redacted] felt

that she was unfairly charged for damages upon her move-out.

To start with I would like to say that all of the charges are accurate and appropriate. A video of the walkthrough done for this unit is available for viewing on the web. It is located at:https://www[redacted]

Ms. [redacted] states in her complaint that she agrees that there were holes in the walls, but doesn’t believe that she should be required to pay to paint these walls after repair. The fact of the matter is that Ms. [redacted]’s lease states that there were to be no holes in the walls at all. In addition to that, it states that the unit should be put back to the condition it was in when she moved in. All charges to do so (beyond normal wear) are the burden of the tenant.

Ms. [redacted]’s lease also required that she have the floors professionally cleaned and turn in a receipt to that effect. Ms. [redacted] chose not to do so, so we had it done and billed her. .

Lastly, Ms. [redacted] alleges that she was charged $70 for a shower rod. This is not true. It is true that it was erroneously reported as 2 shower rods originally, however we clarified our mistake with Ms. [redacted] in an email dated October 8th. The charge was total cost to obtain and install both a shower rod and shower head, both of which Ms. [redacted] removed from the unit.

All of the items for which Ms. [redacted] was charged can be easily seen on the walk through video. We are sorry that she doesn’t agree with the amounts. These charges were created in order to bring the unit back to the condition it was upon her move in. All charges are fair and accurate.

Sincerely.

Review: As same as other complaint for the same company, Joe Palermo realty withheld and charged for unjust price for moving out/repairing service. They never mentioned in their lease and refused to answer questions about detail itemized price they will charge for their own painting, cleaning, carpet cleaning and other services. And the price they charged is much higher than the fair price in the market. Those services they would supply and charge without any asking or negotiating. And they deduct directly from security deposit before they make an agreement with customer.

it is very suspicious to supply service worth thousand dollars without giving receipts or any kind of detail. Comparing with the average total price they charged for their normal service(renting), charges on moving out might be around 10% of their income. Considering the potential percentage of revenue they get from this service, I suspect whether the money they charged is properly paid to what they declared and whether the tax is paid properly.

Joe Palermo realty also refused to disclose the information about where the deposit was held which is required by law(68 Pa. Cons. Stat. Ann. §§?250.511a to 250.512).

and if may I, I would also complaint for all those customers who had left exactly same complaint/comments on website, social network and who did not leave message but have had the exactly same experience.Desired Settlement: There is no justification for their charges and I expect Joe Palermo realty significant improve their process on customer moving out service and disclose more information before and at customer start their business with Joe Palermo realty.

For starting, Joe Palermo realty should refund the unjustified money they charged and deducted from customer's security deposit.

Business

Response:

Ref: [redacted]Dear Ms. [redacted], I am in receipt of the complaint filed by Mr. [redacted], dated 3/14/16. Unfortunately, there is not a lot that I can say to this complaint, as it doesn’t really address anything specific.The main idea behind it seems to be that Mr. [redacted] feels as though he was over charged for services provided. What Mr. [redacted] doesn’t seem to understand is that, when turning over our apartments between renters, we use professional services. We brought in professional carpet cleaners and deodorizers, a professional carpet replacement company, and a professional painter to repair the damages left behind up Mr. [redacted]’s exit.While it is true that Mr. [redacted] could have found someone to do the work cheaper (or he could have even done it himself), our rates are extremely competitive in the field. In most cases, we are able to do work cheaper because of the volume we deal with.Mr. [redacted] was given the opportunity to do all repairs himself before he left. He was given a video walkthrough to show the damages that would need repaired. There is no dispute on any of this.The only point Mr. [redacted] raises that has any legitimacy was the fact that he asked about the bank information, and we didn’t supply it. This was an oversite as it was a single line on his last letter. We simply did not see it, but would be happy to supply him with the information. It is a moot point, however, as Mr. [redacted] did not live in the apartment for 2 years. He is therefore, not eligible for interest on his deposit.I don’t really see anything in Mr. [redacted]’s complaint as to settlement. I have to assume that he is simply venting on frustration. I am hoping that this response will in some way alieve him of this.Sincerely,Joe p[redacted]Palermo Realty

Review: Joe Palermo realty unjustly withheld a substantial portion of my security deposit for the townhome I rented from them. According to their letter to me they charge for painting, carpet cleaning, and "cleaning." I outlined my position to them in a letter and requested the balance of my deposit to be sent to me in 10 days or I would forced to file a complaint with PA Attorney General Consumer Protection Agency, Magisterial District Court of Erie County, and the Revdex.com. They have not responded with designated time period. I have photos demonstrating the cleanliness of the property before I moved in and after I moved out. There was nothing to clean. I vacated the property cleaner that when I moved in. I do not believe the property was painted before I moved in. Any marks or nicks in the walls were either there when I moved in or normal wear.I repaired the small picture hook holes as to be undetectable. According to the lease agreement I am not responsible for normal wear. As required by the lease agreement I hired a professional company to steam clean all the carpets in all the rooms and stairwells. I provided Palermo a copy of the receipt as proof also required by the lease.Desired Settlement: In short, there is no justification for these charges and I expect the remainder of my security deposit returned to me.