Palisades At The Galleria

Initial Business Response / [redacted] (1000, 5, 2015/08/28) */ We regret that you were told to come and pick up your motorcycle, when in fact, it was not finishedWe understand that you received $to cover your gas to return after it was completedWe would also be pleased to give you another credit towards the recommended repairs that were declinedIf you do not know already, the person responsible is no longer on our team, and we are confident you will have a positive experience Sincerely, State Motorcycles

Initial Business Response / [redacted] (1000, 8, 2016/01/28) */ The manufacturer's rebate for January is not applicable to December sales, and cannot be refundedMrK [redacted] did receive the December advertised priceThere is no ability to keep prices constant every month, whether it is from rebates or simply supply and demand that determines available pricing for any time periodMrK [redacted] did receive the lowest price available at the time he purchased

We do see on Mr***’s Credit Karma print out showing duplicate credit pulls However, we feel this service is not properly reporting the correct information Due to privacy policies we would encourage Mr [redacted] to contact Transunion, Baldwin Place PO Box 1000, Chester, PA -1-800-888-www.transunion.comMr***, has threaten us on multiple occasion with attorneys and taking us to court Once anyone brings up lawyers, we refer them to our law firm Liepply and Armstrong - [redacted] We will mail [redacted] a refund check for $100.00, today

Initial Business Response / [redacted] (1000, 5, 2016/05/13) */ We have contacted Jon P [redacted] and refunded his money Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/05/23) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2016/06/14) */ Contact Name and Title: Paul C [redacted] VP Contact Phone: [redacted] Contact Email: [redacted] After MrG [redacted] decided not to buy the bike, he asked us not to cash his deposit check for $We have no record of cashing his check If he can provide us with proof that the check was cashed, we would gladly issue him a refund Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/06/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) I communicated with Paul and after sending proof from my bank the cheque was cashed, I was sent a refund chequeI would be weary of doing business with State in the future knowing they do not effectively keep records of transactions but I am glad this matter has been settled

Initial Business Response / [redacted] (1000, 5, 2015/10/13) */ Although The part is well past the due date for return, we will still consider your request Please return the part to the attention of "PARTS RETURN" to continue this process, and we will notify you by the above email when received

Hello, after hearing back from the customer today- we have refunded his credit card $6/21/- Thank you

We have reached out to Jeffrey [redacted] to set up a service appointment Mr [redacted] has expressed he no longer owns the vehicle and does not need an appointment

Initial Business Response /* (1000, 5, 2015/08/28) */
We regret that you were told to come and pick up your motorcycle, when in fact, it was not finishedWe understand that you received $to cover your gas to return after it was completedWe would also be pleased to give you another credit
towards the recommended repairs that were declinedIf you do not know already, the person responsible is no longer on our team, and we are confident you will have a positive experience
Sincerely,
State Motorcycles

Lets see if the refund shows up... its only been close to weeks....how long does it take to write a check? Credit card companies charge interest, so how much longer are they planning on holding my money?and, I encourage them to go ahead and contact their lenders....its pretty clear they are getting incorrect information. Someone is lying, and I attached screen shots. Game, set and match.Btw I bought a car, at .9% with my >credit score. How stupid are you greedy fools, I would have bought that from you....Is. Should have just done things legit and not run a scam. Not gonna bother with lawyers, the reputation damage from the folks ive told this story too already, and will tell it too in the future will be enough

I am rejecting this response because:They did call but not true about no longer owning the ATV I told them I finally took
it somewhere else to have it fixed the day they called as could no longer wait to be without the ATV I had spoke to other people about how long it takes to get an appt at state and they had same complaints I just couldn't wait anymore and not sure if they would ever call back

Initial Business Response /* (1000, 5, 2016/03/15) */
State Motorcycles regrets the M*** family has become frustrated in trying to repair their Piaggio scooterWe are more than happy to respect the request for the unsatisfactory parts to be returned for the monies paid

The issues have been resolved and we have given Mr*** a warranty for mos to cover any future concerns for this incidentHe has told us this is satisfactory

Initial Business Response /* (1000, 5, 2015/09/28) */
It is very important for us to make sure miscommunication is kept to a minimum,and that our customers are completely satisfied
To this end, we require our salespeople to present a customer's offer on a computer generated form showing year,
make model, mileage, etcWe double checked that this process was followed explicitly in this caseWe further checked to make sure all government forms were completed correctly at the time of sale as well, and found they were
Still, in order to keep our past customer satisfied, we would consider taking their purchase back in trade for another product they might feel better suits their needsWe hope that they will have many seasons filled with great memories on their bike!
Initial Consumer Rebuttal /* (3000, 7, 2015/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
we were told it was a I told insurance company it was a I checked price in kelly bbk for a the sales rep deliberately lied
Final Business Response /* (4000, 11, 2015/11/19) */
Case #***
Hi David,
Thanks you for taking my call todayAttached is the signed bill of sale for John B*** The vehicle on the Bill of Sale is a Harley Davidson
Thank you for the Help
Let me know if we need to provide any addtional information
Scott G***

When *** * *** contacted State Motorcycles to buy a Polaris Slingshot he expressed he wanted a payment of $a monthTo accomplish this goal, we contacted banks who offered financing for months which would allow us to provide him payments close to his requestMr***’s credit was
pulled once by Stateand once by two other banks (a total of times)Of the banks we contacted one would finance *** *** for months and provided him a payment under $300. Mr*** then inquired into the financing for months provided by Polaris. We then followed his additional request to Polaris and received back that he only qualified for the for months financingThis action resulted in one additional credit pull. We have reviewed our records and have contacted all the financial institutions and all only show evidence of pulling Mr***’s credit ONE time each. We are unaware why it is showing twice on Mr***s mobile application but according to our paid service the credit was not double pulled. and financing is offered by Polaris and we would have no incentive to offer one over the other. To say we maliciously tried sabotage any one’s credit is false.Our policy is to refund the customer in the same method of payment they paid us, however we would be willing to cut Mr*** a check for his $deposit

Initial Business Response /* (1000, 5, 2015/11/17) */
Contact Name and Title: ERNIE V***/GM
Contact Phone: ***
Contact Email: ***
Customers motorcycle came in for crash repairsCustomer requested motorcycle be returned before repairs were completed due to rental car
term expirationDuring pick up customer noticed additional damage that was not noted in original estimateParts were ordered, then called the customer to complete the jobWe found one of the parts were ordered incorrectly and already installed at our expenseFinal part was on manufacturer back order and customer was notifiedWhen final part was received the customer was informedWe have offered customer free pick up and delivery after completion of workThe customer has declined at this point
Initial Consumer Rebuttal /* (3000, 7, 2015/11/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Parts are being took off my motorcycle that have nothing to do with any damage to the motorcycle and I never requested my bike to come off property before repairs could be finished it was told by state motorcycles to me that all the repairs would be completed on a certain day and the insurance company will give me till that specific day that state Moro cycle service repair said my motorcycle would be complete and on that day I stoped off my rental like I was sapposed to and for a ride to state motorcycles to pick up my motorcycle upon ariving when my motorcycle was brought out to me part Thats are obvious in plain view where never repaired and replaced that were payed for and one new part that was put on my motorcycle by the service department has a huge gouge in the peice and I was told by the service department manager the part came in new like that I know better then that even if so its still a defective part that need to be replaced as for the other parts that were not replaced service manager kelly stated that they at least have my motorcycle where its rideable that I could leave with it untill the other partsOne in when then place the order mean while it will now be passing the date I was told by service it would be finished and I had to return my rental witch now is still on going and its now months later months is rediculas every time I was told my motorcycle me was ready after the date told to me by service they would only put I e peice on and then tell me they didnt notice the other parts that were damaged with is a lie they I took pictures of my motorcycle on property of state from the very first time it was brought there for service to repair it and I have pictures showing the damage that was on the motorcycle from the actual accident site it was only external damage Thats in plain view but to constantly tell me over and over you over looked it and have me come back times for repairs that should of been finished on the date that was given by service department manager kelly theres alot of I'm sorry I forgot to order the parts so ill order them now and call you first off I always had to call state motorcycles because I wouldnt receive a call for long periods of times the back ordered part state speaks of now witch is now ready from back order randomly will arive with in hours from me calling after my 4th visit to have my motorcycle repaired that I would contact my lawyer if my part that were payed for I didnt receive because I was tired of getting a run around so I told the service department manager kelly when the parts come in that I will be there just to pick them up because I no longer want state to handle my motorcycle because parts were being replaced that should not be because there was nothing wrong with them at all and a part that was put on by state motorcycles was damaged by the employee who install a part that I have before and after pictures of from of they still never ordered that part to replace that was damaged by the company employee witch is payed for already by me the customer and one other party I still have not received yet because the general manager has told me that they only way im getting my parts is if I being my motorcycle back up witch would make for the 5th time going to have my motorcycle me serviced by state threw out a month time span is if the put it on their self because there being payed for labor that it was already payed for by the insurance company witch is a lie the check the insurance company handed me I signed over to state motorcycles in medina that money is my money that payed for my parts to be repaired witch still have yet to be state never put those put the parts on because they are the back order parts state speaks of you can't get paid for labor when the parts that are being talked about is not on my motorcycle therefore if that was the problem of your being paid for a job you havent even done yet Thats my money that payed for the parts that have not even been put on yet so you cant get payed for labor you never did I would like my cost of labor back and to pick up my payed for parts that have not been installed and I will install the parts my self to be done with this company and get the repairs that were payed for by me
Final Business Response /* (4000, 13, 2015/12/10) */
State Motorcycles warranties our work for days from repairWe have happily extended the warranty period for MrV***We have offered to pick up MrV***'s motorcycle so he would not be inconvenienced
If MrV*** does not wish submit his motorcycle or parts for a warranty claim , we will consider the matter closedWe will continue his warranty period on the part(s) in question until the end of the year (2015)

Initial Business Response /* (1000, 8, 2016/01/28) */
The manufacturer's rebate for January 2016 is not applicable to December 2015 sales, and cannot be refunded. Mr. K[redacted] did receive the December advertised price. There is no ability to keep prices constant every month, whether it is from rebates...

or simply supply and demand that determines available pricing for any time period. Mr. K[redacted] did receive the lowest price available at the time he purchased.

We do see on Mr. [redacted]’s Credit Karma print out showing duplicate credit pulls.  However, we feel this service is not properly reporting the correct information.  Due to privacy policies we would encourage Mr [redacted] to contact Transunion,  2 Baldwin Place PO Box 1000, Chester, PA -1-800-888-4213 www.transunion.comMr. [redacted], has threaten us on multiple occasion with attorneys and taking us to court.  Once anyone brings up lawyers, we refer them to our law firm Liepply and Armstrong -[redacted]We will mail [redacted] a refund check for $100.00, today.

Initial Business Response /* (1000, 5, 2016/06/14) */
Contact Name and Title: Paul C[redacted] VP
Contact Phone: [redacted]
Contact Email: [redacted]
After Mr. G[redacted] decided not to buy the bike, he asked us not to cash his deposit check for $100. We have no record of cashing his check....

If he can provide us with proof that the check was cashed, we would gladly issue him a refund.
Initial Consumer Rebuttal /* (2000, 7, 2016/06/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I communicated with Paul and after sending proof from my bank the cheque was cashed, I was sent a refund cheque. I would be weary of doing business with State 8 in the future knowing they do not effectively keep records of transactions but I am glad this matter has been settled.

Initial Business Response /* (1000, 5, 2015/10/13) */
Although The part is well past the due date for return, we will still consider your request.
Please return the part to the attention of "PARTS RETURN" to continue this process, and we will notify you by the above email when received.