So sorry to hear about your issue with your truck
As it is Sunday, I will look into this matter in detail Monday
We run every vehicle that we retail through our shop for inspectionAt that point, we determine on a case by case basis what reconditioning needs to be done to meet our
standards
If a vehicle with bad, mismatched, or faulty tires made it through this process, I would be very surprised
In order to make a review of your situation it may be necessary to inspect the "faulty" tires
That would be necessary in order to determine fault
I will get back with you tomorrow
Steven ***
*** ***First, I want to apologize the damage to your carNo excuse for damaging the vehicle but it is bound to happen as our traffic has increased significantly.I do hope the repair was to your satisfaction.In regards to the premium insurance that was added to your bill at ***, I
will make sure your credit card account is creditedPlease let *** know about our offer so they update their system so you do not get paid twice*** should have made it clear to you that our authorization for rental did not include the optional insurance.I can be reached at *** *** ***.I will process your refund once you confirm with *** and let me know.Sorry for the issue.*** ***General ManagerHelfman Dodge
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Money has been credited back to my credit card.Thank you for your help with this issue.Sincerely,[redacted]
We had authorization from customer to perform repairs. Customer was able to get [redacted] to pay for the repairs.However, we could not release the car to the customer without payment or until we got written confirmation from [redacted] that they would pay the bill. Once we got the confirmation...
customer was called and we can release the car. In addition, As a rule, [redacted] does not offer loaner vehicles for vehicle repairs or recalls. There are certain situation where [redacted] does cover rental expense, but not in this case. Sorry for the issue.
So sorry to hear about your issue with your truck
As it is Sunday, I will look into this matter in detail Monday
We run every vehicle that we retail through our shop for inspectionAt that point, we determine on a case by case basis what reconditioning needs to be done to meet our
standards
If a vehicle with bad, mismatched, or faulty tires made it through this process, I would be very surprised
In order to make a review of your situation it may be necessary to inspect the "faulty" tires
That would be necessary in order to determine fault
I will get back with you tomorrow
Steven ***
*** ***First, I want to apologize the damage to your carNo excuse for damaging the vehicle but it is bound to happen as our traffic has increased significantly.I do hope the repair was to your satisfaction.In regards to the premium insurance that was added to your bill at ***, I
will make sure your credit card account is creditedPlease let *** know about our offer so they update their system so you do not get paid twice*** should have made it clear to you that our authorization for rental did not include the optional insurance.I can be reached at *** *** ***.I will process your refund once you confirm with *** and let me know.Sorry for the issue.*** ***General ManagerHelfman Dodge
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Money has been credited back to my credit card.Thank you for your help with this issue.Sincerely,[redacted]
Contacted customer and settled dispute. Process break down, employee did not follow procedures. $300.00 USD refund issued.Employee will be counselled
We had authorization from customer to perform repairs. Customer was able to get [redacted] to pay for the repairs.However, we could not release the car to the customer without payment or until we got written confirmation from [redacted] that they would pay the bill. Once we got the confirmation...
customer was called and we can release the car. In addition, As a rule, [redacted] does not offer loaner vehicles for vehicle repairs or recalls. There are certain situation where [redacted] does cover rental expense, but not in this case. Sorry for the issue.