Palliser Furniture Reviews (%countItem)
Palliser Furniture Rating
Address: Corporate Office 70 Lexington Park, Winnipeg, Manitoba, Canada, R2G 4H2
Phone: |
Show more...
|
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Palliser Furniture
Add new contacts
One year ago I purchased a sectional. Waited 5 months for delivery and when it came I was very pleased. I loved the color, the style and, it fit my space perfectly. After about a month I noticed it started packing down, at 3 months I was concerned and now I am disgusted with the performance of the seat cushions. The back cushions are lumpy but I am now sitting in holes. Needless to say it is uncomfortable and the construction is such that I cannot even mitigate the problem myself. This sofa receives light wear (one person). I lodged a complaint with the company website and have not received a response.
Ivory leather couch was purchased a year ago, delivery took months. Over the coarse of a few months it is ruined by color staining and sat on minimal
We purchased a Ivory leather couch from our local *** after renovating our home. All of my other furniture is ivory coloured so we bought a couch to match our theme. The first disappointment is the amount of time we had to wait to receive it, but once received we were happy as it looked beautiful in our living room. This couch has been sat on About two dozen times since it was received. I work for the *** and I'm rarely home, and my spouse works five on and five off. The couch was accented with red *** cushions. A couple of months ago I moved one of the cushions and saw that the leather took on a shade of pink... And upon looking closer at the seat part, I could also see shades of blue which I am not sure if it is coming through the leather or if it is possibly From clothing. We called Palliser and we're given the runaround and told to Call our furniture outlet. The furniture outlet took pictures and we were told today that Palliser is not going to do anything about it. I am extremely disappointed because I have other leather furniture that does not do this. I did not buy furniture that would require me to tell my guests or my husband to take their clothes off to sit on. The furniture store provided us with the cleaner which did not work. If anyone would've given an indication that this Palliser brand would do this I would've avoided buying it or at the very least I would've bought a dark color. No I am left with a coach that is less than a-year-old that looks like *** in a home I take pride in.
I am seeking a refund *** The quality seems to be surprisingly low. I thought Palliser was a good name brand. At the very least I would like an exchange to a dark color if they can't stand behind their product. My ivory chair purchased at *** has only ever needed a wipe here and there. The leather on this couch is clearly very cheap. I simply cannot accept that it looks like this after only a few months and only being sat on a few times.
I paid $452.00 to Palliser Furniture on October 11, 2018 at their location At 70 Lexington Winnipeg Mb for 5 seats of my couches.
A lady named Jacklin *** was dealing with my order and told me that I will receive the product with in 2-3 weeks.
When I called her about my product which I never receive after 4 weeks, she was on vacations and automatic email gave me address of another person named Bobby ***.
I contacted Bobby he said product is shipped already weeks ago.
But I told him I never received anything.
The he said he will find out .
I explained Bobby that I need my product before Christmas because I am arranging a party at my home for Christmas and I want to get my couches fixed before that.
He said I will receive product after new year only sometime in January.
Then I told Bobby either give me my product before Christmas or give my money back.
The he said he already made a request for my money back.
Today I got email that his management is still working on that.
I paid them in October and I am paying interest on that amount on my ***
Now I don't need any product from them I just need my money back with interest.
But
Refund I don't want to deal with them any more I just want my money back. They already ruined my Christmas party plans. Very unprofessional.
After discussion with our Customer Care team and reviewing the *** shipment tracking number, it was found that the product was delivered by *** but with no signature provided to confirm receipt, just dropped off at the customer's residence. We also confirmed that the address provided from customer was a correct address. We agreed that if we could not provide a signed copy of the customer receiving this package, we would credit their charges. The *** tracking information shows that the package was shipped and delivered, but customer advises they did not receive it . We offered to send new casings for the customer for the missing ones, he declined and requested his money back.
In conclusion we will have a credit placed to the client for the full amount of $452.00. This will be credited to the customer's credit card that was used to pay for the items
Furniture was***, believed I purchased all leather furniture
Was lead to believe purchased all leather furniture, when I put in warranty claim was informed that 2/3 of my furniture is actually vinyl and not covered by my warranty. Dufresne Furniture and/or Palliser is unwilling to repair or replace my furniture.
Willing to keep furniture as long as Dufresne credits my credit card for difference between vinyl and leather ($1500.00) or take my furniture and either replace with all leather or make my existing all leather.
Just to give you a follow up, we have been discussing the situation with the retailer, Dufresne Furniture. Yesterday they credited our credit card for amount we requested and we have closed this claim. We do not need any further action from Palliser.
Thank you
Ellie & Gary
We purchased a large power-reclining sectional for almost $4,000 US. Within a few months two of the controls had chipped where the cord enters the body of the control. The original seller wouldn't replace them because they still functioned. Now one has stopped working completely and the original seller is out of business. It's taken 5 tries over three weeks to get an answer from Palliser. Even though the controls were cheaply made and cracked within a few months of the original purchase they won't replace them. It only surprised me because my brother has had good luck with Palliser customer service. I expected the same *** I won't buy another Palliser. Replacing the part would have been a very cheap way for them to keep a customer. Instead they want to sell me the part and charge me almost as much again for shipping.
Palliser Customer Service rep. has stated that Mr. sofa was purchased in 2012. Palliser's warranty on all electric components is one year, therefore our Customer Service rep. was following the company protocol on this matter. The last email correspondence that was sent out to Mr. was July 26 and our Customer Service rep. is still waiting on a reply from Mr. on how to proceed and to discuss this matter further.
Product advertised as leather, but rip in "leather" is determined to be rip in vinyl, thus nullifying 5 year warranty.
I purchased a Palliser recliner that was advertised as a "leather recliner." 13 months after the purchase I found a tear in the leather. The manufacturer says the tear is in the vinyl. They say the leather in the chair is warrantied 5 years, but the vinyl is warrantied 1 year. I had no idea there was vinyl in the chair. It was advertised as a leather chair.
I would like my money back or a replacement of the chair or a repair of the chair.
Mr. Ken***
I have passed this complaint onto our Customer Care Dept. manager. She will be reaching out to you to discuss a resolution, either via phone or email, which has been provided within this Complaint Activity Report.
(The consumer indicated he/she DID NOT accept the response from the business.)
The Revdex.com received a response from Palliser which stated "I have passed this complaint onto our Customer Care Dept. manager. She will be reaching out to you to discuss a resolution, either via phone or email, which has been provided within this Complaint Activity Report.
That note was sent to the Revdex.com and forwarded to me on February 14. That was 7 days ago and Palliser has made no attempt to call me or to email me.
Customer Care Manager left a message on February 15 at the number provided ***. As well she also sent an email to Mr. February 22. She is waiting on his reply.
(The consumer indicated he/she ACCEPTED the response from the business.)
Palliser agreed to refund the cost of the chair.
The couch has been falling apart since day one. We have already repaired it once. ***
I have purchased the Palliser Miami sectional couch about four years ago and it has been falling apart on me since day one. I have no pets and no children. The couch has been lightly used and is now ready to be thrown out. We barely used the couch and it has fallen apart. The fabric on it is low quality *** We have already paid to have this couch repaired, but now I am done with this. *** This couch was not cheap and it is total
Replacement-I have already paid to have this couch repaired with a replacement fabric. I am sick and tired of this couch. It is complete garbage. I complained that it was a defect years ago and no one listened. Now I am doing this for a replacement.
I have just spoken with the Customer Care Department. The Customer Care Manager has called the customer and he is aware, that our Customer Care Dept. manager will be speaking to the store again, to see if we can get them to contribute something to a credit, or she will work with Almog*** directly for him to purchase furniture.
Thank you and please let me know if you require any further information at this time. I will send you another email as soon as our Customer Care Manager contacts the retailer in question, to let you know what the outcome will be.
(The consumer indicated he/she DID NOT accept the response from the business.)
I will wait for this *** to be over before I finalize my response here. I have already paid money out of pocket to fix this couch. *** I refuse to spend any more money than I already have. I will wait to hear back from Trisha or Shirley. I don't enjoy doing this, but I think that this deserves rectification. I bought a couch with defective fabric and was dumb enough to repair it once and pay for it.
Customer Care Manager has been in contact with Mr. Almog *** as of January 16. She has stated that they have discussed several options to resolve the current issues that Mr. Almog *** is having with his furniture. Mr. Almog *** will respond back within in the next couple of days with his decision.
There are 3 issues but I picked the category where it all started.3 issues 1. Product 2. Guarantee 3. Customer Service We purchased a chair where like 75 of the fabric peeled off the back within just a couple years Not 5 or 10 but 2 We purchased a 5 warranty and went back to the store and warranty company for them to address it. Within 2 years a 1300 chair looks like a 100 chair. They said Peeling wasn't apart of the warranty. I could cut a hole in it and it would be covered but not peeling I wrote to the Palliser company and complained about a poorly manufactured product and hoped they would stand behind their product. I wrote number emails and posted to Facebook they won't show it though to their consumers but only the good messages. Their only response was to go back to the warranty company etc. I then sent photos etc and again requested they follow up. They said they would and have someone contact me but still no response. No customer service
Product_Or_Service: Glacier Bay II Phoenix choc Recliner
Order_Number: Not bought directly
Account_Number:
Replacement I would again have multiple answers to this.I would like to be contacted by the company with a resolution to this and or by the Revdex.com Bureau. They should replace the back of the chair replace the chair or credit us for the defective chair so we can buy a new one. No one would want a chair looking like that in their home. I have all the emails and photos I can send as back up support.
Palliser Furniture Upholstery is gathering all required information regarding this claim. Palliser Furniture will be dealing directly with the end consumer to resolve any issues that are outstanding with the furniture in question.
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from the Palliser Furniture is not acceptable from our stand point. Their offer was for us to purchase a new chair at 50% off, pay shipping and handling and if we want another warranty that we would need to pay for that.
The only person to lose again in their offer / response is us, the consumer again. A 50% discount on the same chair gives Palliser another sale at or above their cost so they benefit from another sale and make money.
Why would an acceptable solution for us be to buy the same chair that gave us a problem in the first place and in addition to it we would also need to pay shipping of and buy a warranty when the first warranty did nothing for us. Cost to us would be +$450.00.
This is not an acceptable solution from our perspective.
The local retail store selling the furniture has been great and was willing to work with us to make it better but at a loss and cost to them. I don't think it's fair to the local store to lose in this as well and again Palliser gets a sale but the local store and we would have to take a loss. Yes,we get a new chair but we are afraid this will happen again in a couple years and we would have paid another $450 and would not be protected against this again happening again.
Palliser still never contacted us directly. They only called the store where we purchased the product and are asking them to handle the communication with us. They aren't willing to apologize or do anything that would cost them anything yet they have a manufacture defected product and won't stand behind it and offer no customer service.
I think it's unacceptable to not respond directly to a consumer complaint. It's been almost 8 months since we contacted them and still have not reached out to us directly which I also think is unacceptable.
We did try to compromise and said we would be willing to buy an upgrade chair with leather and pay $300 difference for the higher quality fabric chair if they would pay the shipping and give us a warranty for free with added text that if the peeling happened again on this product from Palliser too that they would warranty it. We paid already for a warranty that did nothing for us. How can they expect us to pay for another one and also pay shipping too.
*** Palliser's offer for us to buy the same chair at only 50% off which is just their mark up, pay shipping and handling and purchase a warranty is not an acceptable response.
*** We should not have to invest hundreds of dollars again nor should the local retailer be expected to lose money as well.
Thank you for taking our claim. I would appreciate it if the Revdex.com would contact Palliser and request a reasonable solution to this complaint.
Customer Care manager will have further communications with retailer and with Customer Care Supervisor to discuss further possibilities for Ms.. With a phone call to Ms. to follow.
(The consumer indicated he/she DID NOT accept the response from the business.)
It's good to finally hear they have tried to contact me. I just realized the phone number has one wrong digit. I cannot correct it above. Can you pass on the correct number?
***
I have not received an email though and the email address is correct.
The store just called us yesterday to say they finally heard from them.
Please have the business call ***
Thank you.
October 23, 2017: email from the consumer:
We decided to settle the claim with Palliser. *** I am willing to *** accept their offer and move on.
This has taken way longer than one would of expected it to (10 months) and we decided it was time to just pay for the reduced price on the replacement chair and be done.