Palm Bay International

We were notified of a complaint from a customer, [redacted] ***, who submitted proof of purchase on a case of Roscato wine for a $rebate and was never paid the rebate amountWe spoke with the analyst at our redemption house (***) and learned that a check for $for the Roscato rebate was mailed to [redacted] on September *, and it cleared on September **, We followed up with the costumer [redacted] with this information on and he acknowledged receipt of the checkIf needed, we could forward you a copy of the check and also the communication with the customer.If we do not hear anything from you to the contrary we would conclude that our response satisfy the inquiry from the Best Business Bureau.Thank you

We were notified of a complaint from a customer, [redacted], who submitted proof of purchase on a case of Roscato wine for a $24 rebate and was never paid the rebate amount. We spoke with the analyst at our redemption house ([redacted]) and learned that a check for $24 for the Roscato rebate was mailed...

to [redacted] on September *, 2016 and it cleared on September **, 2016. We followed up with the costumer [redacted] with this information on 05/**/2017 and he acknowledged receipt of the check. If needed, we could forward you a copy of the check and also the communication with the customer.If we do not hear anything from you to the contrary we would conclude that our response satisfy the inquiry from the Best Business Bureau.Thank you.